grievance procedure and disciplinary action
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8/8/2019 Grievance Procedure and Disciplinary Action
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A written complaint filed by an employee and claiming unfair treatment
-Dale Yoder
Any Discontent or dissatisfaction, whether expressed or not whether validor not, arising out of anything connected with the company that anemployee thinks, believes or even feels unfair, unjust or inequitable
- Prof. Jucious
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Causes for Grievance
1.Promotions
2.Amenities
3.Continuity of service
4.Compensation
5.Disciplinary Action6.Fines
7.Increments
8.Wages
9.Acting Promotion
10
.Recovery of Dues11.Safety Appliances
12.Superannuation ( Ex-gratia Payment )
13. Transfer
14.Victimization
1
5.Conditions of Work
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The dispute or the Grievance constitutes a Managerial Problem
Could create a greater burden on management if not handled properly atfirst stage
Handling of grievance requires trained supervisors in productivemanner
1.Receive and define the nature of dissatisfaction
2.Gathering of facts and keep proper records
3. Analyze and evaluate the facts to reach a solution ( there may be morethan one solution )
4. Apply the Answer
5.Follow up
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Common Errors of Management in Grievance handling
y Stop searching for facts too early
y Disclose management opinion before discovering of all
relevant factsy Failing to maintain proper records
y Resort in to orders instead of discussion
y Setting the wrong grievance a mistake, which may
produce a second grievance
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Grievance Handling Procedure
Arbitration
Company UnionGrievancecommittee
Top unionLeadership
Aggrievedemployee
Union Steward
TopManagement
MiddleManagement
Supervisor
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Arises if the Grievance has not been settled by topmanagement and the top union leadership
An Arbitrator is an outside third party who is brought in tosettle the dispute and he has the authority to make a decision
An Arbitrator can be hired on a particular case or appointpermanently for the organization
Arbitrator should be a person acceptable to the union andthe management
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Discipline and disciplinary procedure
What is Discipline
Discipline is the observance of principles, rules or any other laid down
procedures, practices written or otherwise in the organization by theemployees, to whom these apply, for smooth and effective functioningof the organization
First, it is the training that corrects , moulds, strengthens or perfects.
Second,it is the control gained by enforcing obedience. The thirdmeaning is punishment
- Websters Dictionary
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Objectives of Discipline
y To obtain a willing acceptance of the rules, regulations and proceduresof an organization
y To develop among the employees a spirit of tolerance and desire tomake adjustments
y To give and seek direction and responsibility
y To increase the working efficiency and morale of the employees. Sothat there productivity is improved. The cost of production brought
down and the quality of production improved.
y To create an atmosphere of respect for the human personality andhuman relations
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Basic ingredients or guidelines of a disciplinary action
y Location of responsibility y Proper communication & formulation
y Rules & regulations should be reasonable
y Equal treatment
y Disciplinary action should be taken in private
y Get the facts
y Action should be taken in cool atmosphere
y Natural justice
y Dont back down when you are right
y
Negative motivation should be handled in a positive manner
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Disciplinary action Penalties
y Oral reminder
y Written reminder
y Loss of privileges
y Fines
y Lay off
y Demotion
y Discharge
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An accurate statement of the disciplinary problem
Collection of data or facts bearing on the case
Selection of tentative penalties to be imposed
Choice of the penalty
Application of the penalty
Follow up on the disciplinary action
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Thank You
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