gov.uk transition: suggested go-live checklist · 2014-08-01 · gov.uk transition: suggested...

GOV.UK Transition: Suggested go-live checklist It can be a busy few weeks leading-up to the move of your content to GOV.UK. We’ve produced this checklist to help agency and arm’s-length-body transition leads at this crucial time. Your Transition Manager will work with you to determine the best approach to go-live. In some cases this will be launching on GOV.UK on the same day that your redirects will happen, in others it may be that your redirects happen a few days after you launch on GOV.UK. The checklist is part the guide to GOV.UK Transition and should be read in conjunction with:

● Redirecting traffic and archiving old content ● Communicating go-live ● Guide to building content

Prepare: at least 2 weeks before go-live ☐ Share top messages and agree communications activity (Agency with GDS support) ☐ Staff go-live communications start ☐ Stakeholder go-live communications start ☐ Twitter go-live messages start ☐ Reactive media lines to take ready (available from your TM) ☐ Agree redirection approach (GDS and Agency) ☐ Plan and create mappings ☐ Archiving considerations ☐ Redirection checklist (GDS)

☐ Create AKA domain if necessary (Agency) ☐ Agency technical team aware of domain changes (GDS and Agency) ☐ Build agency corporate information (GDS and Agency) ☐ Agree ZenDesk process and handoffs (GDS and Agency) ☐ Provide email address for anonymous feedback (Agency) ☐ Provide email address for on page feedback (Feedex) access (Agency) ☐ Set-up analytics dashboards for Agency (GDS)

☐ Complete BAU handover form (GDS) ☐ Ensure agency has access to Maslow, Transition Tool, Feedex, ZenDesk (GDS) Get ready: 3 to 5 days before go-live ☐ Content ready (mainstream (GDS), specialist (GDS and Agency), corporate information (GDS and Agency)) ☐ Complete mappings (GDS and Agency) ☐ Side by side view checks completed, if AKA set-up (Agency) ☐ Domain redirect ready (GDS and Agency) ☐ Communicate the specifics of the go-live plan ☐ Brief call centre and correspondence teams (Agency) ☐ Get operations and support team ready (GDS) ☐ Agency management team aware of actual go live date (Agency) ☐ Go live date confirmed on social media ☐ Go live date confirmed to staff ☐ Go live date confirmed to stakeholders ☐ Press office aware of go live date (Agency) ☐ GDS comms/Cabinet Office press office aware of go live date (priority agencies only) (GDS) Launch on GOV.UK ☐ Make corporate landing page live (GDS) ☐ Make domain configuration changes (Agency) and implement redirects (may happen on separate dates) ☐ Communicate go-live ☐ Social media messages confirm new presence on GOV.UK is live (Agency) ☐ Staff communication to announce GOV.UK transition has been completed (Agency) ☐ Stakeholder communication to announce GOV.UK transition has been completed (Agency) ☐ Check-in with GDS operations staff (GDS) Post-launch: up to 2 weeks after ☐ TM daily stand-up with with operations and content designers (GDS)

☐ 1 week after – retrospective (GDS and Agency) ☐ Analytics dashboards issued to agency (GDS) ☐ Respond to issues arising from Transition Tool analytics (GDS and Agency) ☐ Analysis of on-page feedback (GDS and Agency) ☐ 2 weeks after – retrospective (GDS and Agency) ☐ Complete transition survey (Agency)