government-to-business portal portals are emerging as new single points of access for citizens and...

Government-to-Business PortalGovernment-to-Business Portal

Portals are emerging as new single points of access for citizens and businessesBrings citizen-centred functionality to

online GovernmentKey to overcoming lack of cross-agency

cooperationCan deliver services based on customer

needs and hide organisational complexity

eCitizen CentreeCitizen Centre

Education

Town

Business Town

Register

Birth

Going to

School

Get

Married

Start a Family

Cultural Challenges : Cultural Challenges : #1 Strong Leadership#1 Strong Leadership

Public sector reform process has led to greater focus on departmental objectives

However, optimising the effectiveness of individual departments may lead to sub-optimisation at whole-of-Govt level

Top leadership must set the tone for thinking “Many Agencies, One Government”

#1 Strong Leadership#1 Strong Leadership

Established the Pro-Enterprise Panel comprising :Head of Civil Service, Permanent SecretariesPrivate Sector CEOs

Seeks feedback on business rules which need to be changed; two week response time for agencies

High level focus enables policy changes

#2 Cross-Agency Mindset#2 Cross-Agency Mindset

Formation of Amoeba TeamsFocus on cross-agency projectsFocus on speed : 90 day life-spanHand-over to implementation team thereafter

Amoeba Team for integrated business license approvalsLed by young officers with no pre-conceived

notions

Business Licensing Project : OASISBusiness Licensing Project : OASIS

OASIS

One-Form for registration &

application of licences

Information about licences

Track status of registration and applications

Single bill payment

#3 Role of Govt in Digital Era#3 Role of Govt in Digital Era

Need to examine role of Government in the digital era : Make basic information available onlineYellow-Pages Rule : If the service can be

provided by the market, Govt should stay out

Facilitate public-private partnershipsExample of Singapore Registry of

Companies

Process Challenges : Process Challenges : #1 Putting Govt Online#1 Putting Govt Online

Put online all Government transactions which can be online

For mutual benefit : businesses have access to Govt anytime, anywhere; Govt gains by less data entry, fewer errors, and smoother data exchange

Trade-off between cost and service quality, and between service channels

#2 Streamlining of processes#2 Streamlining of processes

Streamline to simplify administrative processes and improve response time :Review impediments to digitising servicesSet up Speed Teams for ENTreprises

(STENT)

Streamline Government procurement rules to reduce complexity and benefit from the Web

GeBizGeBiz

Integrated, end-to-end, web-based system to facilitate online procurement for the Singapore public sector

Technology Challenges : Technology Challenges : #1 Service-wide ICT Infrastructure #1 Service-wide ICT Infrastructure

E-Government offers the possibility of strategic transformation in delivery of public services through technology

Central deployment of ICT infrastructure can minimise costs and reduce time-to-market

Public e-Services Infrastructure Public e-Services Infrastructure (Psi)(Psi)

1st ISP 2nd ISP

Internet

PublicUser

Trusted User(Ministry)

PSNetCSNet

ISNet

services & toolse.g. SMC &eService Generator

Trusted User(StatutoryBoard)

PSi

services & toolse.g. SMC &eService Generator

#2 E-Service Enablers#2 E-Service Enablers

AuthenticationNeed to manage tendency to over-declare

authentication requirementsmany e-services do not require authentication

Simple User ID and PIN can suffice in many e-services requiring confidentiality

E-PaymentNeed for universal access and low cost, e.g.

Internet Direct Debit

ConclusionConclusion

Life events in starting your businesses

Before you Start• Govt Assistance Scheme • Access Govt Research & Statistic

Register your Business•Register Name of Business •Register Web Site Name

IPR & Branding •Registering Trade Mark & Design @ IPOS

Find Employees•Job Match @ MOM•Training Incentive Schemes

Company Tax & CPF •Company Tax @ IRAS•CPF Contribution

Business Regulation•Application of Licenses & Permits

Find Office Space• Application for JTC factory