government-to-business portal portals are emerging as new single points of access for citizens and...
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Government-to-Business PortalGovernment-to-Business Portal
Portals are emerging as new single points of access for citizens and businessesBrings citizen-centred functionality to
online GovernmentKey to overcoming lack of cross-agency
cooperationCan deliver services based on customer
needs and hide organisational complexity
eCitizen CentreeCitizen Centre
Education
Town
Business Town
Register
Birth
Going to
School
Get
Married
Start a Family
Cultural Challenges : Cultural Challenges : #1 Strong Leadership#1 Strong Leadership
Public sector reform process has led to greater focus on departmental objectives
However, optimising the effectiveness of individual departments may lead to sub-optimisation at whole-of-Govt level
Top leadership must set the tone for thinking “Many Agencies, One Government”
#1 Strong Leadership#1 Strong Leadership
Established the Pro-Enterprise Panel comprising :Head of Civil Service, Permanent SecretariesPrivate Sector CEOs
Seeks feedback on business rules which need to be changed; two week response time for agencies
High level focus enables policy changes
#2 Cross-Agency Mindset#2 Cross-Agency Mindset
Formation of Amoeba TeamsFocus on cross-agency projectsFocus on speed : 90 day life-spanHand-over to implementation team thereafter
Amoeba Team for integrated business license approvalsLed by young officers with no pre-conceived
notions
Business Licensing Project : OASISBusiness Licensing Project : OASIS
OASIS
One-Form for registration &
application of licences
Information about licences
Track status of registration and applications
Single bill payment
#3 Role of Govt in Digital Era#3 Role of Govt in Digital Era
Need to examine role of Government in the digital era : Make basic information available onlineYellow-Pages Rule : If the service can be
provided by the market, Govt should stay out
Facilitate public-private partnershipsExample of Singapore Registry of
Companies
Process Challenges : Process Challenges : #1 Putting Govt Online#1 Putting Govt Online
Put online all Government transactions which can be online
For mutual benefit : businesses have access to Govt anytime, anywhere; Govt gains by less data entry, fewer errors, and smoother data exchange
Trade-off between cost and service quality, and between service channels
#2 Streamlining of processes#2 Streamlining of processes
Streamline to simplify administrative processes and improve response time :Review impediments to digitising servicesSet up Speed Teams for ENTreprises
(STENT)
Streamline Government procurement rules to reduce complexity and benefit from the Web
GeBizGeBiz
Integrated, end-to-end, web-based system to facilitate online procurement for the Singapore public sector
Technology Challenges : Technology Challenges : #1 Service-wide ICT Infrastructure #1 Service-wide ICT Infrastructure
E-Government offers the possibility of strategic transformation in delivery of public services through technology
Central deployment of ICT infrastructure can minimise costs and reduce time-to-market
Public e-Services Infrastructure Public e-Services Infrastructure (Psi)(Psi)
1st ISP 2nd ISP
Internet
PublicUser
Trusted User(Ministry)
PSNetCSNet
ISNet
services & toolse.g. SMC &eService Generator
Trusted User(StatutoryBoard)
PSi
services & toolse.g. SMC &eService Generator
#2 E-Service Enablers#2 E-Service Enablers
AuthenticationNeed to manage tendency to over-declare
authentication requirementsmany e-services do not require authentication
Simple User ID and PIN can suffice in many e-services requiring confidentiality
E-PaymentNeed for universal access and low cost, e.g.
Internet Direct Debit
ConclusionConclusion
Life events in starting your businesses
Before you Start• Govt Assistance Scheme • Access Govt Research & Statistic
Register your Business•Register Name of Business •Register Web Site Name
IPR & Branding •Registering Trade Mark & Design @ IPOS
Find Employees•Job Match @ MOM•Training Incentive Schemes
Company Tax & CPF •Company Tax @ IRAS•CPF Contribution
Business Regulation•Application of Licenses & Permits
Find Office Space• Application for JTC factory