good partners make good neighbors: information commons at lsu educause southwest 2008 educause...

Good Partners Make Good Neighbors:Information Commons at LSU

EDUCAUSE Southwest 2008

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Copyright Nancy Colyar, 2008. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Outline

• Definition

• History

• Vision

• Partners

• Services

• Future

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

What is an Information Commons?

A collaborative environment where library and IT resources

blend … where people meet and

collaborate … in a first-class showcase of IT tools and student products.

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Status before Info Commons• 100 library public computers

– Web browser and CDs on LAN– Oldest library-owned PCs, some 6 years

• 200 ITS lab machines– 3 year replacement cycle – Full range of software

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Historical Perspective

• LSU Flagship Agenda 2002

• Stdt Govt first coffee shop idea ‘04

• New CIO April, 2005

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Strategic Visioning

• Flagship IT Strategy recommendation

– Make significant strides in increasing the accessibility of the LSU community to IT infrastructure and services

– Develop IT “commons” in high-traffic locations around campus

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Previous Collaborations

• Statewide library network 1992

• Electronic classrooms 1996

• Computer labs 1997

• ADA equipment in reference room

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Previous Support by STF

• Student Tech Fee (STF) labs 2002

• Software such as: ArcGis, AutoCAD, AutoDesk, Celestia, ChemDraw, Cygwin, FileZilla, Final Draft, FreeMat, Geomedia Pro, KaleidaGraph, Maple, MathCAD, Mathematica, MATLAB, etc.

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Gear To Geaux

• In 2002 library circ staff began checking out wireless cards & laptops to students.

• Has been expanded to include digital & video cameras, tripods, “clickers,” etc.

• Makes use of library experience with checkout, billing

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Previous Support by STF

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

An Information Commons for the 21st Century at LSU

• Adaptive Technology

• Library Reference

• Multimedia Development

• Personal & Collaborative spaces

• Social / Mobile spaces

• Copy/Print Areas

• I.T. Enablement

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Locations of rooms in new Information Commons

141

Coffee

126

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Library Public PCs 2004

I.T. Enablement Desk

Cop

y / P

rint

Public Stations

Proposed

0

Digital Media Development

Collaboration

Social/Mobility

Social/Mobility

Social/Mobility

Adaptive

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Proposed

Lounge

Co

llab

ora

tionIn

fo S

tatio

ns

109

LAB

Coffee Shop

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Partners• LSU Libraries: Admin, Facilities, Systems, Reference• Information Technology Services

– User Support & Student IT Enablement– Networking & Infrastructure– Security & Policy

• Student Technology Fee Oversight Committee• Auxiliary / Dining Services• Facilities Services• Graphic Services• Office of Disabilities Services• Writing Center• Center for Academic Success

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Adaptive Technology• Features: Wheelchair

accessible furniture, computers with extra-large monitors, headphones, trackball, text-to-speech software, & screen enlarging software.

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Multimedia Development

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Personal & Collaborative Work Spaces

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Social/Mobility

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Copy / Print

• Features: A group of output devices for printing color, black and white, large format and photo quality documents.

• Partner: Graphic Services

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

I.T. Enablement

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Budget

• Initial request to STF: $123K: telecom, TVs, cable subscription, student workers

• Supplemental request: $158K: furniture, equipment, moving expenses

• Coffee shop $550K funded by LSU Auxiliary Services

• Library upgraded security system

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

From proposal to implementation…

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Rapport & Understanding

• Information Commons Task Force– Library: Assistant Dean, Facilities

Manager, Library Systems, Head of Reference

– ITS: User Support & Student IT Enablement managers, Networking & Infrastructure consultants & analysts

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Partnerships Improve Services

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

More Partnerships

• Library central location and long hours

• Office of Disabilities Services experience with hardware, software, student needs

• ITS experience teaching, using hardware, software

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Balancing Security & Privacy

• LSU is federal, state, patent, UN depository, open to the public

• Permission from Chief IT Security & Policy Officer for 12 stations to not require university login

• Security cameras

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Bonuses

• 2 large plasma TVs, display events, news, national sporting events

• Vending machine with Blue Books, Scantrons, USB keys

• Machine to add money to campus card• Table where Writing Center tutors are

scheduled weeknights• Old furniture re-used elsewhere in library

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Serving Digital Natives

• Make yourself at home - move the furniture, eat & drink, be merry?

• Wireless throughout

• Quiet & noisy, single & collaborative spaces

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

In Progress

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Future Service Ideas

• Tiger Gallery

• I.T. Re-Enablement Center– Hardware Repair

– Virus/Spyware Removal

– Software Updates, Installations, Repairs

– Consulting Services

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Resources• http://www.lib.lsu.edu/ • http://www.lsu.edu/its/ • http://www.lsu.edu/its/infocommons.html• http://appl003.lsu.edu/techfee.nsf/index/ • http://www.lsudining.com/locations/• http://www.lsu.edu/disability • http://www.lsu.edu/graphic_services/

htmlintro.html

EDUCAUSE Southwest, 02/20/2008, Nancy Colyar

Nancy N. Colyar

Assistant Dean of Libraries

Louisiana State University

NCOLYAR@LSU.EDUEDUCAUSE Southwest, 02/20/2008,

Nancy Colyar

Questions?