getting to know your bigpond usb 4ggo.telstra.com.au/res/helpandsupport/docs/4g_mbbuserguide.pdf ·...

GETTING TOKNOW YOUR BIGPOND® USB 4G

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You must be excited about your brand new USB 4G. This guide will help you get started as quickly and easily as possible. It’ll guide you through installation, show you how to set up your modem and help you out with any tricky bits.

LET’S GET THIS SHOW ON THE ROAD

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WHAT’SINSIDE

05 Let’s get started

09 Getting connected

19 Using the Connection Manager

21 Problem solving

23 Answering those niggling questions

26 Things you need to know

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Your package contains:

•BigPond® USB 4G device

•ThisQuickStartGuide

•USBextensioncable

•Laptopscreenclip

LET’S GETSTARTED

You can also purchase the following accessories for your device:

•Externalantenna–improvesperformanceinareas with low signal strength. See your local Telstrastoreorpartnerforassistancewithpickingthebestantennaoptionforyou as well as help with installation.

•MicroSD™card–forexternaldatastorage(available at consumer electronics stores)

You can use your Bigpond® USB 4G with these operating systems:

•Windows® 8(32/64-bit)-WindowsRT® is not compatible

•Windows® 7 ( 32/64-bit)

•WindowsVista® (SP2 32/64-bit)

•WindowsXP(SP3,MediaCentreEditions 32/64-bit)

•MacOS®X10.5.8orlater

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MAKE A NOTE OF YOUR BIGPOND DETAILS

Your username and password have been emailed to you, however you may want to note these details below for easy reference.

EMAIL ADDRESS

Remember,youremailaddressisyourusername@bigpond.com

PASSWORD

It’sagoodideatoprotectyourselfbywritingdown a reminder, rather than your actual password.

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PowerLED

Externalantennaconnectors

USB Connector

DataLED

YOUR BIGPOND USB 4G

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LED INDICATORSTheLEDindicatorsshowsthestatusofthedevice and indicates when you are sending or receiving data by a solid indicator.

Power LED Indicator Status

Off Off

Solid Blue Workingnormal

Blinking Blue Updatesinprogress.Donot remove USB

Blinking Amber Searchingfornetwork

Solid Amber Error.Couldnotinitialise.OfflineMode

Data LED Indicator Status

Off Couldnotfindnetwork

Blinking Green Found4Gnetwork.Readyto connect

Solid Green Connected to 4G network

Blinking Blue Found3Gnetwork.Readyto connect

Solid Blue Connected to 3G network

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GETTINGCONNECTED

1. INSERT USBYour SIM card should already be inserted. HoweverifyouarereplacingtheSIMremovetheback cover by sliding it down, then insert the SIM card as shown below.

microSDslot

SIM card slot

Insert the device into the USB port.

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2. FOLLOW THE PROMPTS TO COMPLETE INSTALLATIONThe computer will detect the new hardware and start the installation process.

Click Install to start installation.

Handy Hint

Ifnothinghappensyoursecuritysettingsmay be preventing Autorun. The Mobile BroadbandManagersoftwarewillneedtobemanually installed.

Windows UsersFromyourDesktoporStartMenuselectComputerorMyComputer(XP).Doubleclickon the file named “setup.exe” to begin the installation.

Mac UsersDoubleclicktheCDdriveiconthatappearsonyourdesktop.WhentheBigPondConnectionManager icon appears, click it to begin the installation.

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•ClickNext to continue

•OnceyouhavereviewedOurCustomerTerms, click on ‘I confirm that I wish to proceed’ and click Next.

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•ClickNexttoacceptthedefaultlocationtosavetheMobileBroadbandManagersoftware,orclickonBrowsetospecifyadifferentlocation.Thewizardtakesafewminutestocomplete.

Onceinstallationiscomplete,clickFinish to exit the setup.

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3. LAUNCH CONNECTION MANAGER (BIGPOND MOBILE BROADBAND MANAGER SOFTWARE)Onceinstallationiscompleteashortcutwillbecreatedonyourdesktop.Doubleclickontheshortcut to open the Mobile Broadband Manager.

Click Connect Now to start using your device.

Handy HintWindows8userscanalsoconnectanddisconnectfromTileviewbyselectingSettings>Networks.

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4. REGISTER YOUR ACCOUNT•YouwillneedyourBigPond® username and passwordoryourbillingdetailsifyouhaven’t signed up yet .

•FromtheConnectionManagerclickonRegistertobegin.

Important: There are instances where the connection manager may ask to register even ifyouhaveregisteredbefore.Ifitdoes,gothrough the registration process again to setup your device.

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No Username

•IfyouboughtyourdevicefromaTelstrastore or partner and you did not sign up to an account in store, you will need to register your billing details and create a user name and password. •Select ‘I am new to BigPond® and Telstra’ and click ‘Next’. Follow the prompts to set up your account.

• Ifyou’reanexistingBigPond® or Telstra customer, but have not created an account, select ‘I am an existing BigPond or Telstra Customer, but I don’t have a username or password’.

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Existing Username

•Ifyouorderedyourdeviceonlineoroverthephone,orifyousigneduptoanaccountin a Telstra or partner store, you’ll have already provided your credentials during the sign up process and created a username and password.

•Select ‘I have an e-mail address and password for my new Mobile Broadband account’.

Note: Your BigPond® username and password have been emailed to you. You can access your password online at http://myacct.bigpond.com

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5. SETUP YOUR EMAILOnceyou’vecompletedtheregistrationprocess, you will be provided with the optionto set up your BigPond® email.

Go to http://go.bigpond.com/help/emailformoreinformationonemailsetupandsupport.

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6. COMPLETE INSTALLATIONIfyouhavefollowedalltheprevioussteps,thefollowingpagewillbedisplayed.

Pleasereadthispagecarefully.

Please Note:InternationalRoamingshouldalready be activated on your BigPond ® account. DifferentchargesapplywhenusingyourBigPond® service overseas and any monthly allowance included with your BigPond® plan excludesusewhileoverseas.Forafulllistofavailablecountriesandcharges,gototelstra.com.au/internet and click on Activate International Roaming under Account Services.

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USING THE CONNECTION MANAGERGETTING ONLINEOncetheConnectionManagerhasloadedupyou will be able to click Connect Now.

WhenevertheUSBdeviceispluggedintoyour computer the Connection Manager will automatically launch. Alternatively, double click the shortcut on your desktop called Mobile Broadband Manager.

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CONNECTION MANAGER ICONS

Connect to the internet

Settings

ConnectionInformation

Network signal strength

Connect Now

CONNECTION MANAGER UPDATESThe Connection Manager will automatically checkforsoftwareupdates.Tomanuallydownloadthelatestsoftware,youcanclickonToolsandselectCheckforUpdates.Alternatively, visit telstra.com.au/internet and click on Software Updates under Account Services.

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PROBLEMSOLVING

WHY CAN’T I CONNECT?

Ifyouarehavinganissueaccessingtheinternettrythefollowingsuggestions:

•EnsuretheUSBispluggedincorrectly.

•UnplugtheUSBandplugitintoadifferent USB port.

•Restartyourcomputer.

•TurnoffortemporarilydisableanySecurity Programs or Firewalls.

•Uninstall the Mobile Broadband Manager and restart the computer, plug the USB in and reinstall the Mobile Broadband Manager.

•IfpossibletrytheUSBinanothercomputer.

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Problem/Error State

The device has no power:

ThePowerLEDindicatorisoff

Ensurethefollowing:

• The device is properly inserted.

• The computer is turned on and notinstandbymode(Windows) or sleep mode (Mac).

No Service is available:

TheDataLEDindicatorisoff.

Trythefollowing:

•Reorientyourcomputer.

•Ifyouareinsideabuildingor near a structure that may be blocking the signal, change thepositionorlocationofyour computer.

•ContactTelstraregardingthe statusofthenetworkoryour account.

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WHEN DO I USE THE EXTENSION CABLE AND CLIP? Iftheorientationofyourcomputer’sUSBslotorthethicknessofyourcomputeraresuchthatpressureisappliedtotheendorsideofthe device, you may damage the device or your computer. In such cases, do not insert the modem directly into your computer’s USB slot. Use the USB extension cable and laptop screen clip instead.

HOW DO I INSERT A MICROSD CARD?ThemicroSDslotislocatedbeneaththebackcover.InsertthemicroSDasshownintheillustration below.

ANSWERING THOSENIGGLING QUESTIONS

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CONNECTING AN EXTERNAL ANTENNA1.Removethebackcover.

2. Pull back the antenna connector cover and insert the antenna connector. Antenna connector type is TS9.

3.Replacethebackcover.

Seenextpageformoredetails.

Handy Hint

Yourdevicehastwoantennaconnectors.Ifonlyconnecting a single antenna, please make sure touseconnector“1”.Dualportantennasareavailableforseparatepurchase.

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1

2

3

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THINGS YOU NEED TO KNOW

Networkunlockingfeeapplies.

4G speeds are currently available in all capitalCBDs,associatedairportsandselectedre-gional locations and will automatically switch overtoourfastestavailable3Gspeedsinothercoverage areas.

Telstra Mobile Network coverage depends on your location, device and whether your device has an external antenna attached.

Actualspeedsvaryduetofactorssuchaslocation,distancefromthebasestation,localterrain,usernumbers,hardware&softwareconfiguration and download source/upload destination.

Visittelstra.com/mbb-coveragetocheckifyouare in a coverage area.

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WHERE CAN I GET MORE INFORMATION?

Onlinehelpisavailableatbigpond.com/help tohelpyouifyou’rehavingproblemswithyourservice.

Ifyoucan’tfindwhatyouneedthere,youcanemail us and we’ll endeavour to repsond within 48hours,orcallusonthenumbersbelowforfreefromanyTelstramobilewithinAustralia.

For billing and accounts

Go to bigpond.custhelp.com/app/contact_us/billing to email us or call 13 POND (13 7663) from8am-9.30pmMondaytoFridayAESTor8am-8pmSaturdaysAEST.

For technical support

Go to bigpond.custhelp.com/app/contact_us/techincal to email us or call 13 3933.

Remember,you’llneedyourusername(yourBigpond® email address) and password when you call, so make sure you keep those details somewheresafeandhandy.

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Windows and Windows Vista are trademarks of the Microsoft group of companies. Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

FOR MORE INFORMATION: CALL 13 POND (13 7663)VISIT bigpond.comVISIT A TELSTRA STORE OR PARTNER