ge#ng new faculty on board and up to speed successfully · • new faculty most need good advice...

Ge#ngNewFacultyOnBoardandUptoSpeedSuccessfully:PilotStudyofNewCSUFaculty

MarshaBenede#Marsha.Benede#@colostate.edu

ZacharyMercurio

Zachary.Mercurio@ColoState.EDU

RussellKorteRuss.Korte@colostate.edu

Thinkbacktoyourfirstdays/weeks/monthsasadepartmentchair.Whatwasitlike?

CSU2016 ©2016Korte,Benede3,Mercurio 2

Difficulttransi=on•  Fromsolitarytosocial•  Fromfocusedtofragmented•  Fromautonomytoaccountability•  Frommanuscriptstomemoranda•  Fromstabilitytomobility•  Fromclienttocustodian

Gmelch&Parkay,1999

CSU2016 ©2016Korte,Benede3,Mercurio 3

Whatifyoubeganyourjobaschairinanunfamiliarcollege?

CSU2016 ©2016Korte,Benede3,Mercurio 4

Whatwouldbeyourbestwish/outcomeforanewlyhiredfacultyinyourdepartment?

CSU2016 ©2016Korte,Benede3,Mercurio 5

DeptChair~80%ofdecisionsoncampus(Dyer&Miller,1999)

QualityofprogramdependsonqualityoffacultyFacultyareahugeinvestment(Miller,Jackson&Pope,2001)

Hiringandretainingfacultyarecri=calobjec=ves•  Recrui=ngandhiringforfit•  Retainingviaprofessionaldevelopment•  Retainingviapeermentoring

CSU2016 ©2016Korte,Benede3,Mercurio 6

Goalistohelpnewfacultymeet/exceedexpecta=ons(getP&T)•  Produc=veresearchers•  Effec=veteachers•  Integratedfaculty

CSU2016 ©2016Korte,Benede3,Mercurio 7

Agenda

•  ResearchonnewfacultysocializaRon•  Relatedworkonsocializa=on•  Currentstudyofnewfaculty•  Discussion

CSU2016 ©2016Korte,Benede3,Mercurio 8

MostcriRcalRme•  Padernsofsuccessandfailureformrapidlyandendure•  Newfacultymostneedgoodadviceandmostlydon’tgetit•  Newfacultyareleastrecep=vetoadviceBoice,2000

CSU2016 ©2016Korte,Benede3,Mercurio 9

Personal&Culturalfactors•  Newfacultyareselfreliant,selfstar=ng•  Beliefthatexperienceisbestwaytolearn•  Accep=ngadviceissignofweakness(survivalofthefidest)•  Adviceishaphazard,conflic=ng,

anduntested

Boice,2000

CSU2016 ©2016Korte,Benede3,Mercurio 10

Ge#nguptospeed•  Newfacultydonotfailbecauseofincompetenceintheirfield,

butbecauseof“misunderstandingsabouteffecRvewaysofworkingandsocializing”

•  Mostnewfacultytakealmostfiveyearstogetuptospeedintheirjobs

Boice,2000

CSU2016 ©2016Korte,Benede3,Mercurio 11

Learningon-the-job•  Mostnewfacultyarepoorlypreparedorunpreparedtomeet

challengesoftheirnewjobs.•  Muchofwhatnewfacultylearnisfromhaphazardtrial-and-

error.

Felder,Brent&Prince,2011

CSU2016 ©2016Korte,Benede3,Mercurio 12

Commonproblems•  Ambiguityregardingperformanceexpecta=ons•  Buildingeffec=veworkrela=ons(integra=on)•  Managinganintenseworkload(teaching)•  Ge3nggoodadvice(mentoring)•  Disillusionment(lowcollegialityandintellectuals=mula=on)

Boice,2000;Korte,2009;Korte,Brunhaver&Sheppard,2015

CSU2016 ©2016Korte,Benede3,Mercurio 13

Concernsofnewfaculty•  Intensityandoverwhelmingloadofthework•  Tenuresystemnotclearlyunderstood(ill-defined,poorly

evaluated)•  Pressuredtoconformandplayitsafe•  Lackofcommunity•  Lackofintegratedlife

Tierney,1997

CSU2016 ©2016Korte,Benede3,Mercurio 14

CSU2016 ©2016Korte,Benede3,Mercurio 15

AnRcipaRonExcitement

FulfillmentEnergized

DisillusionmentResignaRon

CSU2016 ©2016Korte,Benede3,Mercurio 16

Integrated&Collegial

ProducRveResearchers

EffecRveTeachers

Agenda•  Researchonnewfacultysocializa=on•  RelatedworkonsocializaRon•  Currentstudyofnewfaculty•  Discussion

CSU2016 ©2016Korte,Benede3,Mercurio 17

“We throw them in the deep end,

and they sink or swim.” Organizational Leaders

“mostpeoplewanttodoagoodjob.However,ifyoupitagoodperformeragainstabadsystem,thesystemwillwinalmostevery:me.”Rummler&Brache,1995

18 © 2016 Korte, Benedetti, Mercurio CSU2016

PrimaryFindingsRelaRonshipbuildingisaprimarydriverofonboarding.•  Workingproduc=vely•  Learningaboutcompany•  Integra-ngandengaging

Dept.orprogramcolleaguesaretheprimarysourceof:•  Instruc-onforusingtoolsandprocedures•  Insightsintohowthingsreallywork•  Membershipintothegroup

19 © 2016 Korte, Benedetti, Mercurio CSU2016

Sourcesofnewengineers’learning

Coworkers Managers Pastexperience Suppliers

Percentoflearninglinkedtosourcesinthreecompanies.

%

© 2016 Korte, Benedetti, Mercurio 20CSU2016

SuccessofnewhirecloselyrelatedtoacRvityofworkgroup.

21

Thequalityofrela=onshipsaffectedthe:•  Qualityoflearning&performance•  LevelofsaRsfacRonàengagementàcommitmentàretenRon

NewHire WorkGroup

IndividualsRaRn

gofSuccessFactors

Low

High

© 2016 Korte, Benedetti, Mercurio CSU2016

Onboarding research & practice

ThisresearchindicatesNewhireneedsto:•  Developrela=onships

(membership)•  Learnnorms,tasks,&tools•  Developexper=se•  EngageanddevelopcareerWorkgroupneedsto:•  Developrela=onships

(membership)•  Providelocalmentoring•  Providemeaningfulwork•  Provideforgrowth

22

MostcommonbeliefsNewhireneedsto:•  Confrontrealityofnewjob•  Clarifyroleinorganiza=on•  Learntofitin•  Monitortheirsuccess

© 2016 Korte, Benedetti, Mercurio CSU2016

SocialCapitalResources/goodwillderivedfromrela=onshipsthatfacilitatecollec=veac=onAheuris=cforexaminingthevalueofsocialrela=ons•  Structural—networkofrela=ons,posi=ons•  Rela=onal—trust,norms,obliga=ons,iden=fica=on•  Cogni=ve—valueofsharedlanguage,meaning,narra=ves

Nahapiet&Ghoshal,1998

CSU2016 ©2016Korte,Benede3,Mercurio 23

SocialCapital&SocializaRonFi#ngin:Integra=ngintothestructuraldimension

Ge#ngtoknowothers:Buildingtherela=onaldimension

Understandinghowthingsaredone:Developingthecogni=vedimension

Korte&Lin,2013

CSU2016 ©2016Korte,Benede3,Mercurio 24

KnowledgetransferprocessNewcomerlearningismoreorlessra=onalandembeddedinanunderstandableandsharedculture.

KnowledgecreaRonprocessNewcomerlearningdependsoninterpreta=onandinterac=onwithothers.Cultureisongoingnego=a=on,contest,andsense-making.

Tierney,1997

CSU2016 ©2016Korte,Benede3,Mercurio 25

KeyTakeawaysWorkisembeddedinasocial,poli=cal,andinformalcontexts.Thesocial,poli=cal,andinformalcontextsareprimarydriversoflearningandperformance.Organiza=onshaveamajorresponsibilitytohelpnewcomerssucceed.Aculturethatsupportsonboardingisabestprac=ce.Effec=veonboardinghelpsdevelopengaged,topperformers. 26 © 2016 Korte, Benedetti, Mercurio CSU2016

Agenda•  Literatureonnewfacultysocializa=on•  Relatedworkonsocializa=on•  Currentstudyofnewfaculty(work-in-progress)•  Discussion

CSU2016 ©2016Korte,Benede3,Mercurio 27

CSUStudyResearchDesign•  Improvefacultysuccess•  Inquireaboutnewfacultyexperiences(years1-2)•  Fourfocusgroups–approx.50par=cipants•  Acrosscampus•  Teaching,research,service,culture,interpersonal

CSU2016 ©2016Korte,Benede3,Mercurio 28

Research

CSU2016 ©2016Korte,Benede3,Mercurio 29

•  Whatisexpected?•  Dogoodresearch,buildareputa=on(ambiguous)•  Needmentoring,getfeedbackfromdepthead•  Needtogetorganized,learntheprocessquickly•  Howtogetlabupandrunning•  Unpreparedforgrantwri=ng•  Recrui=nggoodstudentsisdifficult•  Carefulaboutcollabora=ng,sharinginfo(mistrussul)

CSU2016 ©2016Korte,Benede3,Mercurio 30

“Peoplehavedifferentideasregardingthequalityofscholarshipinmyareait'sjournalar:clesandbooksandsomepeoplethinktheirresearchisjusttopnotchandotherpeoplewilllookattheir

publica:onsandsayI'veneverheardofthatjournalinmylifeandit'slousy.Sofiguringoutsortofwhatthestandardsarehasbeenali@le

bitdifficult.”

“Ithinktheavailabilityofaresearchmentorwithinyourdepartmentorwithinyourschoolwhoisfamiliarwithyourresearch-research

area-makesahugedifference.”

“Ihadtolearnwhatmyjobwas.Iwasblindsidedforayearandahalf.‘That'smyjobtoo?’‘Thankyou,I'llgetrightonthat.’"

CSUStudy

•  Notfullyawareofteachingassignments/materials•  Howdoclasseswork?Howtoadvise/interact?•  Needtopresentselfasauthority•  Moresignificantpartofthejob•  Farmore=meconsuming•  Don’tgetP&Tfromteaching

CSU2016 ©2016Korte,Benede3,Mercurio 31

Teaching

CSUStudy

“TheadvicethatIgetfrommydepartmentis,‘Yes,wewantyoutobeagoodinstructor,butwewantyoutogettenure.Thewayyouget

tenureisbynotspendingtoomuch-meonteaching.’”

“Talkingtomycolleaguesfromthebeginningoftheacademicyear,andthenthosefewclassobserva-onshavebeenessen-al,very

important.”

“Onethingthatsurprisedmewasthatthere'snomentorshipfornewfacultyatleastinmydepartmentwhenitcomestoteaching-Ihadtoseekitout.Soforinstance,nobodycomestositintheclasstoseehowI'mteachingwhichiscrazybecauseI'venevertaughtbefore.”

CSU2016 ©2016Korte,Benede3,Mercurio 32

CSU2016 ©2016Korte,Benede3,Mercurio 33

Interpersonal

•  Whatarethe“rulesofthegame”?•  Whattopicsareoutofbounds?•  Howdoesoneinteractwithothers?•  Issoandsotrustworthy?•  Whatisexpectedofme?

CSUStudy

“...oneofthesteepestlearningcurvesIsupposeasanewfacultymember,ishowdeeplysocialthejobisworkingwithotherpeople.”

“…sowehavereallybondedandcreatedacommunitywithone

another.Wegettogetheronamonthlybasisjusttocheckinandseewhat'sgoingonandwetalkaboutourresearch…it'sbeenlikeali@le

cohortforme.”“Youare,toacertainextent,atthemercyofotherpeople,youneverknowwhoyoumightcrossinadvertentlyorpissofforwhathaveyou

overthesixyears,youdon'twanttorunintoaproblemwheresomebody'spuXngtheirfootdownandsayingnoIdon'tlikethatthisperson.Soyoujusthavetohave,youhavetodoreallygoodworkand

doalotofitandsoit'sjustundeniable.”

CSU2016 ©2016Korte,Benede3,Mercurio 34

•  S=lllearningwhat’sgoingon•  Learningbytrial-and-error•  Peoplearecollegial(forsome,ifyouini=ate)•  Becarefulwhat/howyoucommunicate•  Learntofitin(stayoutofdiscussion,HDMS)•  Deptwantsac=veengagement

CSU2016 ©2016Korte,Benede3,Mercurio 35

Socio-Cultural

CSUStudy

“Ithinkit'sveryimportanttohavementorswithinthedepartmentandsomebodytellingyouaboutthehistoryofthe

departmentsoyouunderstandtheplacebe@er.”

“…itwasmyfirstday,soIshowedupandIaskedaques:onwhichIdidnotrealizewasahotbu[onissueforthedepartment,like40yearsofargumentsandIwasjustlikeblownawaybytheresponse.Peoplewereangry,really,reallyangryformeasking

thisques:on…howamIsupposedtoknowthis?”

“Raciallyandethnically,it'sextremelyhomogeneous.”

CSU2016 ©2016Korte,Benede3,Mercurio 36

AdviceforNewFaculty•  Spendmore=meongrantwri=ng•  Getmentorsooner•  Getpreparedasap•  Liveclosetocampus•  Getinvolved,it’sasociety•  Establishagoodidea,andgoodrela=onships•  Observemorethantalk•  Keepexpecta=onsofstudentslow

CSU2016 ©2016Korte,Benede3,Mercurio 37

CSUStudy

“Starttheplanandjustkeepyourheaddownandkeep-keepchuggingforthefirstcoupleofyearsatleast.Thatwouldbemy

advice.”

“…don'trelyonyourmentortohelpyouwithanything.Youhavetobeindependent.”

“…learnfromyourcolleagues.”

CSU2016 ©2016Korte,Benede3,Mercurio 38

AdviceforAcademicLeaders

•  Improvetenureprocessandawareness•  Manageongoingsocializa=onasaninterac=veprocess•  Fostercollegialrela=ons,mentoring,support•  Provideguidancetodevelopcompetentresearchers-

teachers•  Newcomerscanbeagoodsourceofnewideas

Kortework-in-progress

CSU2016 ©2016Korte,Benede3,Mercurio 39

CSU2016 ©2016Korte,Benede3,Mercurio 40

STRUCTURALNon-personalnetworkofrela=onsandposi=ons

COGNITIVESharedunderstanding,

culture,languageandiden=ty

RELATIONALInterpersonalrulesandobliga=ons

SOCIALCAPITALValueofsocialrela=ons

(heuris=c)

STRUCTURAL:HowdoIfitin?•  Whatistheformalandinformalstructure?•  Whoarethekeyplayers?•  Howdoesinforma=onmoveabout?•  Whereisthegoodinforma=on?•  Whocanbemymentoringnetwork?•  Whatrela=onsdowevalue?

(Korte&Lin,2013)

CSU2016 ©2016Korte,Benede3,Mercurio 41

RELATIONAL:Ge#ngtoknowothers•  Whatarethe“rulesofthegame”?•  Whattopicsareoutofbounds?•  Howdoesoneinteractwithothers?•  Issoandsotrustworthy?•  Whatisexpectedofme?

(Korte&Lin,2013)

CSU2016 ©2016Korte,Benede3,Mercurio 42

COGNITIVE:Understandinghowthingsaredone•  WhatistheP&Tprocess?•  HowdoesP&Twork?•  WhatarethepisallsIshouldavoid?(sacredcows,taboos)•  Whatisexpectedofme?•  Whydowedothingsthewaywedo?•  Whataretheunwridenrules?

(Korte&Lin,2013)

CSU2016 ©2016Korte,Benede3,Mercurio 43

CSU2016 ©2016Korte,Benede3,Mercurio 44

Whatareyouwonderingabout?

45© 2016 Korte, Benedetti, Mercurio CSU2016

ReferencesBoice,R.(2000).AdviceforNewFacultyMembers:NihilNimus.Boston:AllynandBacon.Brent,R.,Felder,R.M.,&Rajala,S.A.(2006).Preparingnewfacultymemberstobesuccessful:Ano-brainerandyetaradicalconcept.Proceedingofthe

AmericanSocietyforEngineeringEduca:on,WashingtonDC.Dyer,B.G.&Miller,M.(1999).Acri=calreviewofliteraturerelatedtothedepartmentchairposi=on.Educa:onalResourcesInforma:onCenter(ERIC).U.S.

DepartmentofEduca=on.Felder,R.M.,Brent,R.,&Prince,M.J.(2011).Engineeringinstruc=onaldevelopment:Programs,bestprac=ces,andrecommenda=ons.Journalof

EngineeringEduca:on,100(1),89-122.Gmelch,W.H.,&Parkay,F.W.(1999).Becomingadepartmentchair:Nego=a=ngthetransi=onfromscholartoadministrator.Educa:onalResources

Informa:onCenter(ERIC).U.S.DepartmentofEduca=on.Korte,R.,Brunhaver,S.,&Sheppard,S.(2015).(Mis)interpreta=onsoforganiza=onalsocializa=on:Theexpecta=onsandexperiencesofnewcomersand

managers.HumanResourceDevelopmentQuarterly,26(2),185-208.DOI:10.1002/hrdq.21206Korte,R.,&Lin,S.(2013).Ge3ngonboard:Organiza=onalsocializa=onandthecontribu=onofsocialcapital.HumanRela:ons66(3),407-428.DOI:

10.1177/0018726712461927Korte,R.F.(2009).Hownewcomerslearnthesocialnormsofanorganiza=on:Acasestudyofthesocializa=onofnewlyhiredengineers.HumanResource

DevelopmentQuarterly,20(3),285-306.Miller,M.,Jackson,J.C.,&Pope,M.L.(2001).Facultyrecruitmentandreten=on:Acasestudyofthechair’srole..Educa:onalResourcesInforma:on

Center(ERIC).U.S.DepartmentofEduca=on.Nahapiet,J.,&Ghoshal,S.(1998).Socialcapital,intellectualcapitalandtheorganiza=onaladvantage.AcademyofManagementReview,23(2),242-266.Tierney,W.G.(1997).Organiza=onalsocializa=oninhighereduca=on.JournalofHigherEduca:on,58(1),1-16.

CSU2016 ©2016Korte,Benede3,Mercurio 46

CSU2016 ©2016Korte,Benede3,Mercurio 47

STRUCTURAL•  Structureinterac=on,mentoring•  P&Ttransparency•  Socio-culturalguidance•  Explicitformalandinformal

organiza=on•  Meaningfulwork

COGNITIVE•  Set,clarifyexpecta=ons•  Developmentalsocializa=on•  Explicitvalues,beliefs,assump=ons•  Cultureofcollegiality•  Cultureofaccomplishment

RELATIONAL•  Teamofmentors•  Frequentinterac=on

withchair•  Gettoknowwho’swho•  Providemembership

SOCIALCAPITAL

CSU2016 ©2016Korte,Benede3,Mercurio 48

“You’resortofjumpingona

movingtrain.”