future proofing operations

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DESCRIPTION

Scaling core systems and processes to support a fast growing business. This presentation was originally given at the TSW Service Transformations event on Oct. 21, 2014 by Michele Bleser, Slalom, LLC.

TRANSCRIPT

TSIA | OCT 20-22, 2014

ENGAGING EMPLOYEES

BUSINESS LED OPERATIONS

Changepoint PSA

Intranet

HRIS/Payroll

CRM

Resource

Management

Financial System

Talent

Management

Customer

Management

Opportunity

Management

Employee Profile

Payroll

Benefits

Skills

Qualifications

Learning

Employee Profile

Engagement

Management

Time Entry

Expense Entry

Approvals

Rev Rec

Invoicing

AP

AR

GL

P&Ls

Employee

Profile

Employee

Profile

Knowledge

Management

Social

Project

Management

• Focus on core process areas that were broken

• Creation of our Engagement Management Office – EMO

• Not involving our business in reporting and BI requirements

GROW INTO IT

ENGAGING EMPLOYEES

BUSINESS LED OPERATIONS

GROW INTO IT

ENGAGING EMPLOYEES

BUSINESS LED OPERATIONS

•Changepoint SMEs

•Configuration

•Customization

• Integration

•BI

•Billing

•Revenue Recognition

• Financial Statements

• Financial Analysis

• Engagement Management

•Contracts

• Single point of contact for

the business

• Time & Expense Entry

• Time & Expense Approval

• Invoice Approval

•Resource Management

•Project Management

Business EMO

ITFinance

• Advanced functionality for finance

• Dynamic resource scheduling and scenarios

• For our delivery managers

• Skills integration

• Employee input

• Needed functionality for complex PO engagements

• Additional visibility into fixed fee work

• Automation for EMO

Future Proofing OperationsGrowing into our Boots

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TSIA | OCT 20-22, 2014

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