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Future of WorkAre you ready to play in the New Normal?
Roberta BiglianiVice President,
Head of Energy, Government and Health InsightsFuture of Work Practice Executive Lead
IDC Europe© IDC
2
Today’s Agenda
Future of Work
Why
1
What and How
2
Key Takeaways
3
3
Technology is Changing Work As We Know It
90s 2020201080s70s
In 2018 We Bought
4© IDC
About 1.5 billionsmartphones
About 500 millionsmart assistant platforms
About 150 milliontablets
About
130 millionwearables
About
160 millionnotebooks
Less than
100 millions desktops
5
Connecting the Dots
IDC Future of Work Framework
6
Approach to the Future of Work Jouney
11%
24%33%
21%
11%
Impromptu FoW Siloed FoWInitiatives
Beginning FoWStrategy
Integrated FoWStrategy
Fully Integratedand deployed FoW
strategy
68%The FoW Lingerer
32%The FoW Determined
Source: IDC’s International Future of Work Survey, November 2018
7
Future of Work On Going Initiatives
50% 48% 46% 46% 46%
34%
45%
Reskilling / Employee training
Employee collaboration
Security technology and
policies
Smart working & office re-
design
Talent management
platforms
Employee experience Automation
Source: IDC’s International Future of Work Survey, November 2018
Work Culture Vision
8
A priority for
45% of international
companies
CULTURE
FORCE
SPACE
Source: IDC’s International Future of Work Survey, November 2018
9
Employee Experience
By 2021, at least 60% of G2000 companies will actively
monitor and manage
employee experience and utilize
EX as a key differentiator to build and maintain B2B and
B2C relationships
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#2
Q. What do you offer to drive employee experience in your organization??
26%
27%
35%
37%
38%
45%
49%
Office redesign
Health fitness membership
Flexibility, with location and time
Full range of rewards
Involvment in corporate socialresponsibility initiatives
Training for reskilling and careerdevelopment
Right tools and solutions to fulfilltheir jobs
Source: IDC’s International Future of Work Survey, November 2018
10
Organization and KBIs
By 2022, 35% of businesses will have replaced traditional KPIs with KBIs, key behavioral indicators, to measure collaboration, communication, problem
solving skills, deliverables, and objectives.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#10
11
Talent Management and Reskilling
By 2023 40% of workers will utilize
gig-economy platforms and talent marketplaces to
offer their services and digital skills, fundamentally changing HR policies, processes, and
tools.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#9
Q. For which of the following purposes is your organization using or planning to use talent marketplaces?
31%
35%
35%
39%
44%
45%
Outsourcing non-core functions
Executing simple and repetitivetasks on demand
Respond to seasonal peaks indemand
Scale up specific functions on aflexible basis
To recruit people on a project basis
To recruit specific competences notpresent in-house
Source: IDC’s International Future of Work Survey, November 2018
12
Work Space Vision
CULTURE
FORCE
SPACE
Source: IDC’s International Future of Work Survey, November 2018
A priority for
34% of international
companies
13
A Collaborative and Borderless Work Space
By 2021, 60% of G2000 companies will have adopted a
future-workspace model — a flexible,
intelligent, collaborative virtual/physical work
environment — to improve employee experience and
productivity
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#4Focus Connect
Augment
14
Focus: Improved Customer Service
Shoe retailer Hamm Reno Group equips sales people instore with smartwatches to notify them about online purchases and to prepare orders for pickup.
15
Physical Augmentation
Manufacturers such as RoyoGroup (bathroom furniture) and Airbus (aircraft) are piloting mechanized suits (exoskeletons) that enhance the physical and operational capabilities of their workers
16
Workspace-as-a-Service
By 2021, 10% of G2000 companies will have digital workspace-as-a-service agreements in
place, enabling IT departments to shift skills to more strategic
projects
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#5
Q. Which of the following has your organization purchased or plans to purchase <as a service>?
21%
27%
58%
59%
68%
Furniture
Office space
Devices (mobile phones,personal computing devices,…
Infrastructure (network,server, storage, print)
Software
Source: IDC’s International Future of Work Survey, November 2018
17
Work Force Vision
Source: IDC’s International Future of Work Survey, November 2018
A priority for
21% of international
companies
CULTURE
FORCE
SPACE
18
Human-Machine Collaboration
By 2024, 50% of structured repeatable tasks will be
automated and 20% of workers in knowledge-
intensive tasks will have AI-infused software or other
digitally connected technology as a "coworker”.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#3
Source: IDC’s International Future of Work Survey, November 2018
43% 29%Smart virtual customer service agents (chatbots)
Already Using Plan to Usein the next 12 months
41% 31%Digital assistants for knowledge management
23% 38%SW robots or bots (RPA) for repetitive knowledge tasks
21% 26%Robots/drones for asset operations & maintenance
22% 34%Robots for customer assistance
20% 32%Robots for customer assistance
19
AI-Aided Recruitment
Emotion recognition technology is helping recruiters at Unilever spot desired personality traits in candidates using video interviews. AI helps eliminate human bias and screen larger pools of candidates.
20
Usage of Robots on Power Lines
Canadian utility, Hydro Québec, is reducing asset downtime as robots can work on live wires
Very negative
Negative
No impact
Positive
Very positive
FoW DeterminedFoW Lingerer
21
More Positive Sentiment on Impact on Jobs
In 3 years, can you estimate how AI and robotics will impact your organization’s number of jobs?
Don’t know
15% 7%
Source: IDC’s International Future of Work Survey, November 2018
12% 10%
17% 18%
26% 27%
24% 32%
6% 6%
© IDC 22
Recommendations
Enable an agile organization, redefining HR policies and metrics/Key Behavioral Indicators
Focus on what matters forEmployee Experience
FoWCULTURE
Empower workers with technologies that facilitate innovation andcollaboration and allow to securelywork from anywhere
Consider the as-a-service model to gain agility, flexibility and cost
efficiencies
FoWSPACE
Bear in mind the diverse needs of a multigenerational workforce
Think how to augment the capabilities of your workforce
leveraging AI-based solutions with human-centric design
FoWFORCE
23© IDC
T h n KA s
@rbiglianirbigliani@idc.com
Roberta BiglianiVice President, Head Energy, Government and Health InsightsFuture of Work Executive LeadIDC Europe
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