future of business process management, challenges and best practices

FWD THINKER KEYNOTE ON BUSINESS PROCESS APPS

Jamil Haddadin

http://twitter.com/jamilhaddadin http://linkedin.com/in/jamilhaddadin http://jamilhaddadin.com

Who am I?

Who are you? Why I am here?

New Market Trends

Challenges

Analyze

The Killer Tool

Best Practices

WHO ARE YOU?

WHY I AM HERE

I will not talk about K2 nor SharePoint!

Share some great ideas about BPM!

Help you to automate your business processes

WHY DO WE AUTOMATE MANUAL PROCESSES

Improve

Visibility

Improve

Experience

Reduce

Cost

Business

ConsistencyIncrease

Efficiency

1- BUSINESS ACCELERATION

• Business is accelerating

• Customers are impatient

• Market is unforgiving

2- TECHNICAL DECISION MAKING

• Business Users are making

more decision

• Business users don’t wait IT

to catch up!

• Business users are more

techy

3- MOBILE

• Everyone has a mobile

• Mobiles are different

• Mobility support is not an

option anymore.

Source: http://money.cnn.com/

4- DATA DRIVEN DECISION

• BI & analytics are at the top

• Multiple device support

• Regardless of the source!

5- CLOUD

• It is coming, coming &

coming.

• Hybrid support

• Government / business

FACT

StruggleBusiness

ChallengesImplementation

Challenges

“… 80% of companies struggled to match

processes to workflows …”Source :AIM 2013 Intranet Survey

BUSINESS CHALLENGES

Missing the right business user

Manual processes has poor documentation

IT is not process engineering

IMPLEMENTATION CHALLENGES

Slow to develop & cope with changes

the less effort, the

faster and more

powerful you will be

Everything should be

made as simple as

possible but not

simpler

Very Complex OR Very Simple

Limited tools

Difficult to Test

Distributed Application

EXAMPLE

WorkflowForms

Data Reports

WorkflowForms

Data Reports

Themes

MobileVersioning

Validation &

Rules

Controls

Views

Integration

WorkflowFroms

Rich Workflow

PatternsTask

Management

IntegrationTask Assignment

Data

EscalationsManagement

Security

Versioning Scalability

Rules

Workflow

Data Abstraction Composite

ObjectsReusability Workflow

Forms Cloud

Data

OOB Reports WorkflowsForms

DataBusiness Insight Events &

Notifications

Reports

RUN

Automated

Processes

Deliver work

Make better

decisions faster

BUILD

No code option

Change quickly

Reuse

A BUSINESS APPS PLATFORM

+ + =

SPEED

EASE

RUN

Intuitive UX

Aggregated data

Tailored for devices

BUILD

Appropriate tools

Business

collaboration

Prebuilt assets

A BUSINESS APPS PLATFORM

+ + =

POWER

RUN

Apps that scale

Complex processes

Real time reporting

BUILD

Span systems

Custom to your

business

Best practices

A BUSINESS APPS PLATFORM

+ + =

COST

RUN

Better, timely

decisions

Task automation

Compliance

BUILD

Lower cost app

delivery

Use existing systems

Change without high

cost

A BUSINESS APPS PLATFORM

+ + =

BPM BEST PRACTICES

Don’t automate un-engineered processes

Business user is your co-developer

Out of the box

Think business

Start Simple & be agile