flair data systems - overview

2

Table of Contents

Company Profi le 4 Strategic Qualifi cations 5 Core Technologies

Technology Solutions 6 Network Infrastructure (Route / Switch) 7 IP Telephony (VOIP) 8 Call Center Solutions 9 Network Security 10 Wireless 11 Data Center Infrastructure and Power 12 Unifi ed Compute (Server) solutions 13 Virtualization (VMWare) 14 Storage – NetApp 15 Video and Video Teleconferencing

Services and Engineering 17 SMB Managed Network and Telephony Solution 18 Managed Services 19 24 x 7 Network Operations Center 20 Support Contract Management 21 Cisco.com Registration and Support 22 TAC Escalation Procedures 23 TAC Escalation Procedures Continued

Reference Information 24 Partners 25 Clientele 26 Contact Information

3

Company Profi le

Flair Data Systems is a specialized network integration fi rm that

is focused on Cisco routing and switching, IP telephony, network

security, wireless technology, and network engineering. From

our foundation in 1982, we have serviced hundreds of corporate

networks from Texas to Colorado, and we are a key Cisco Gold

Certifi ed Partner providing voice/data integration.

Flair Data serves commercial and government accounts from

offi ces located throughout Texas and Colorado, allowing a rapid

response time and hands-on customer service. Our sales and

service model pairs a technical, professional account manag-

er with an experienced Cisco network Engineer to ensure the

highest quality service.

Our longevity is based on a simple ethic:

“Do unto others as you would have them do unto you.”

4

Strategic Qualifi cations

*Cisco Gold partner specializing in routing, switching, wireless, data center, security and voice technologies.

*Extensive relationships with telecommunications distribution (Cable plant and structured wiring) manufacturers and local contractors.

*Specialized technical engineers

*Local presence in the business community for over 15 years.

*Extensive experience in managing and integrating all types and sizes of technology projects.

5

Core Technologies

*WAN Infrastructure – Routing

*LAN Infrastructure – Intelligent Switching

*VOIP and IP Telephony

*Call Center Solutions

*Network Security

*Wireless Solutions

*Data Center Infrastructure

*APC Power Systems

*Unifi ed Compute Server (Solutions)

*Virtualization – VMWare

*Storage – Net APP

*Video Teleconferencing

6

Network Infrastructure WAN Routing and LAN Intelligent Switching

Using a single network for data, voice, and video traffi c offers

the benefi ts of a more productive network at a lower cost.

Flair’s expertise is providing hardware and software network

solutions combined with professional technical engineering

resources.

7

VOIP and IP Telephony

As one of the fi rst Cisco resellers designing and deploying IP phone systems, we have unparalleled experience assembling the necessary technology to meet and exceed our custom-ers’ expectations. We have learned that our clients need more than just a converged network or unifi ed messaging. They are looking for an experienced Cisco Partner who takes own-ership of the system and is committed to the client. Our commitment to our customers is evident from our proac-tive approach to planning -- all the way through deployment and training.

8

Call Center Solutions

* Sophisticated call routing and comprehensive contact management capabilities

* Automatic call distributor features including conditional routing, call-in-queue and expected-wait-time messages

* Presence integration helps increase caller satisfaction through improved agent performance and expertise

* Workforce Optimization, including Workforce Manage-ment,

*Quality Management, and Advanced Quality Management Mobile Supervisor enables real-time reports on the go

9

Network Security

Flair Data has expertise in key network security areas, including:

*Traditional Layer 3 through Layer 7 fi rewalls

*Network Intrusion Detection/Prevention

*Network Access control

*VPN

*Email and Web Security

*Endpoint security Our customers primarily deploy security offerings from:

10

Wireless Solutions

Cisco Wireless Control System (WCS) is the industry leading platform for wireless LAN planning, confi guration, and management. Cisco WCS provides a powerful foundation that allows IT managers to design, control, and monitor enterprise wireless networks from a centralized location, simplifying op-erations and reducing the total cost of ownership.

Successful wireless technology deployments all start with a strategic wireless site survey utilizing tools like Wireless Mon (PC), AP Scanner (Mac).

11

Data Center Infrastructure and Power

The APC InfraStruXure® is on-demand architecture for network-critical physical infrastructure (NCPI). The In-fraStruXure design, which integrates power, cooling, rack, management and services, allows the selection of stan-dardized components to create a solution through modular and mobile configurations. This standardization enables an easily scalable architecture designed to meet changing needs and future expansion. This award-winning, patent-pending approach provides increased availability, improved adaptability and speed of deployment as well as lower total cost of ownership for IT environments.

*Data Center-Server Rooms-Wiring Closets

*Cooling

*Management

*Security

*Environmental

*Power Generation / Power Distribution

*Networking and Cable Solutions

*UPS _ Racks and Accessories

12

Unifi ed Compute Servers

The Cisco® Unified Computing System is a next-generation

data center platform that unites compute, network, storage

access, and virtualization into a cohesive system designed

to reduce total cost of ownership (TCO) and increase busi-

ness agility. The system integrates a low-latency, lossless

10 Gigabit Ethernet unified network fabric with enterprise-

class, x86-architecture servers. The system is an integrated,

scalable, multi chassis platform in which all resources

participate in a unified management domain.

13

Virtualization - VMWare

14

Storage - NetApp

15

Video and Video Teleconferencing

Cisco has developed a better way for you to connect with customers, partners, and suppliers with Cisco TelePresenceTM collaboration systems. Through a powerful combination of technology and architectural design, local and remote participants feel as if they are in the same room. With intercompany Cisco Tele Presence collaboration, you can now use your existing network to have a virtual meeting with anyone you want, any time you want to.

16

Services and Engineering

*Technical Advisory Services

*Design Services

*Engineering / Integration Services

*Managed Network/ Telephony Solution

*Managed Network Services

*Wireless Site Survey Services

*Documentation Services

*RFI and RFP creation

*Support Contract Management

17

SMB Managed NetworkTelephony Solution

Flair Data Systems customized telephony solutions provide a one stop SMB VOIP Telephony system in one convenient package.

For an affordable monthly cost Flair will provide the data and telephony components needed for a complete voice and data office solution. And, we’ll proactively manage these network and telephony resources to provide optimal up time providing 24X7 business continuity.

Included in our VOIP telephony solutions are the following components and features – truly,

a telephony system in a box!

SMB Telephony Solution Components Complete data and telephony hardware system including custom design, installation and management of:

* Network Router

* Ethernet Switch

* Telephony Call Management including desk phones

* Security

* Optional Wireless Connectivity

* Circuit Provisioning

* Optional Wireless Connectivity

18

Flair Data Systems Managed Services

Contracted Monthly

Management Services

available:

* Configuration Management

Database (CMDB)

* Performance Monitoring

* Availability Monitoring

* Event & Log Management

* Network Documentation

* Alerting & Reporting

* Network Visualization (Geog-

raphy & Topology)

Service Features * SNMP monitoring of Network Infrastructure equipment* Bandwidth Monitoring on Net-work Infrastructure interfaces* CPU / Memory Monitoring* Automatic Device Confi gura-tion Backups for troubleshooting and DR* Alerts through e-mail, pager* Event and Log management* Customized reporting* Network visualization (Geogra-phy and Topology)*Network Documentation* Proactive management of moni-tored devices*Network consulting services for existing infrastructure

Main Server Room

Catalyst 2960 SERIES

MODE

SYSTRPSMASTRSTATDUPLXSPEED

1 2

13X

14X

13 14 15 16 17 18 19 20 21 22

23X

24X

23 24

1X

2X

1 2 3 4 5 6 7 8 9 10

11X

12X

11 12

ABCD_2960192.168.3.30/24

1

2

3

4

5

6

SUPERVISOR

Catalyst4506-E

SWITCHED SHOULD BE IN THE OFF ‘O’ POSITION TO INSTALL /REMOVE POWER SUPPLIES. FASTENERS MUST BE FULLY ENGAGED

PRIOR TO OPERATING POWER SUPPLY100-240V~

12A50/60Hz

OUTPUT FAIL

INPUT 1OK

INPUT 2OK

100-240V~12A

50/60Hz

POE ENABLED

4200ACV

FAN OK

SWITCHED SHOULD BE IN THE OFF ‘O’ POSITION TO INSTALL /REMOVE POWER SUPPLIES. FASTENERS MUST BE FULLY ENGAGED

PRIOR TO OPERATING POWER SUPPLY100-240V~

12A50/60Hz

OUTPUT FAIL

INPUT 1OK

INPUT 2OK

100-240V~12A

50/60Hz

POE ENABLED

4200ACV

FAN OK

1

2

3

4

5

6FANSTATUS

SUPERVISO

R

Catalyst4506-E

ABCD_4506192.168.3.1/24

Gig 2/47

Gig 0/0

Catalyst Express 500 Series

1 6X

1X

2X

11X

12X

1 2 11 129 107 85 63 4

1 6X

13X

14X

23X

24X

13 14 23 2421 2219 2017 1815 16

2 2

SETUP

SYST EMALERTPOERPS

ABCD_EX500192.168.4.2/27

Gig 1/2

MODE

Catalyst 3560-X Series

BLANKMODULE

1X

2X

11X

12X

13X

14X

23X

24X

25X

26X

35X

36X

37X

38X

FN

SYST XPS STAT SPEED DUPLXCONSOLE

ABCD_3560G192.168.3.11/24

Gig 0/28

Century Link QMOE

Catalyst 2960 SERIES

MODE

SYSTRPSMASTRSTATDUPLXSPEED

1 2

13X

14X

13 14 15 16 17 18 19 20 21 22

23X

24X

23 24

1X

2X

1 2 3 4 5 6 7 8 9 10

11X

12X

11 12

ABCD_2960S10.210.3.10/24

Gig 0/50

Cisco 2900 Series

I

AC OK

100-240V~6-2A

50-60 Hz

POE

SYS ACT POE RPS PS

P

ABCD-WAN-2911.iasys192.168.3.45/24

Gig 0/14

Gig 0/0

Catalyst Express 500 Series

1 6X

1X

2X

11X

12X

1 2 11 129 107 85 63 4

1 6X

13X

14X

23X

24X

13 14 23 2421 2219 2017 1815 16

2 2

SETUP

SYST EMALERTPOERPS

ABCD_Clinic

100-240V ~ 3A50/60Hz

DO NOT REMOVE DURING NETWORK OPERATION

CF

Cisco 3800 Series

SYS ACT PWRSYS

RPS PWR AIM0 AIM1 PVDM0 PVDM1 PVDM2 PVDM3AUX

ABCD-Greenland-3825192.168.3.9/24

Gig 0/0

Century Link MPLS

POWER STATUS ACTIVE VPN FLASH

CISCO ASA 5510 seriesAdaptive Security Appliance

ABCD-ASA10.167.5.1/24

Gig 6/48

Internet

eth 0/0

eth 0/1

Gig 0/1

Gig 1/1

Gig 2/2

Gig 1

Gig 0/2

Gig 1

Gig 0/27

19

24x7 Network Operations Center (NOC)

Our dedicated 24x7 Network Operations Center is committed to the following SLA:A one hour callback to the customer from a technical support engineer following the open-ing of a support case with the Flair Data NOCAdditional premium support options available

Customers Call: 855-644-9121

20

Support Contract Management

Flair Data Systems provides a consultative approach to contract management. Specializing in new or renewal of annual maintenance contracts, let us help simplify the complexities of your contract management.

Help protect the valuable investment you have made in support contracts by allowing us to help you manage them.

To contact our Contract Management Coordinator, please email Valerie Simonds –valerie@fl airsystems.net

Our expertise in Cisco SMARTnet contract management will ensure you receive the following support entitlements that CISCO SMARTnet contracts provide.* Global 24 hour access to Cisco Technical Assistance Center (TAC)* Access to online knowledge base, communities and tools* Hardware replacement options, including 2-hour, 4-hour, and next business day* Operating system software updates* Smart, proactive diagnostics and real-time alerts on devices enabled with Smart Call Home

21

Cisco.com Registration & Support

To create a Cisco.com account (cco-id), please log on to www.cisco.com and click register. Follow the instructions to create a new profi le by choosing service contract owner and entering your SMARTnet contract number.

If you need assistance with updating your profi le, please email the Cisco.com team at web-help@cisco.com Please note that if you change or add additional service contracts, you must add these new contracts to your profi le at www.cisco.com to have access to these new service contracts online.

SERVICE REQUEST INFORMATIONWhether submitting a service request online or by telephone, have the following information available:

* CCO User ID, service and support contract number and prod-

uct serial number

* Network topology and explanation

* Output from “show tech” command (if applicable) and all

other relevant output

* Description of problem and symptoms (only one problem de-

scription per service request)

* Software versions and types of equipment

22

TAC Escalation Procedures

If you have a problem with your Cisco product covered by a valid SMARTnet support agreement, please call the

Technical Assistance Center.United States and Canada at 800-553-2447

Europe at 32-2-704-5555You can send an Email to tac@cisco.com

TAC ESCALATION PROCEDURESIf you have opened a Service Request and are not satisfied with the service, please call theTAC and use the following procedures toescalate.

Be prepared to provide your Service Request number and a brief description of why you want to escalate.Call the TAC at 1-800-553-2447 and ask for the TAC Duty Manager.

Explain the situation to the duty manager and request escalation. If additional support is required, contact your Cisco Reseller partner or Cisco Systems Account Team.

23

TAC Escalation ProceduresContinued

When opening a TAC service request, please follow these guidelines to help accurately set the severity of your requested service:

Severity 1 (S1) An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)Operation of an existing network is severely degraded, or signifi cant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)You require information or assistance with Cisco productcapabilities, installation, or confi guration. There is little or no effect on your business operations.

24

Partners

Flair Data Systems is a Partner/Reseller of the following networking companies and is one of Cisco’s oldest US partners.

25

A Few of OurSouthern Colorado Clientele

26

Flair Data Systems Southern Colorado Contacts

Senior Sales Account ManagersDavid Simonds 719-287-5555david@flairsystems.net

Doug Ziegler 719-648-379doug@flairsystems.net

Dedicated Account ManagerBrenda Larson 719-337-4362brenda@flairsystems.net

Logistics and SMARTnet CoordinatorValerie Simonds – 719-232-2594valerie@flairsystems.net

Engineering TeamKevin Parsons 719-330-0326kevin@flairsystems.net

Phill Simonds 719-323-8106phillip@flairsystems.net

Jon Wilson 719-684-4740jon@flairsystems.net

Nathan Morris 719-648-2514 nathanm@flairsystems.net

Jon Medrano 720-989-6442jmedrano@flairdata.com