facing the challenges of innovation - wordpress.com€¢laurie j. baker director of fm ... guiding...

Facing the Challengesof Innovation

Creating a Consumer-Centered System In Spite of Geopolitics

Minnesota Coalition for the Homeless Annual Conference October 11-12, 2016

• Laurie J. Baker▫ Director of FM Coalition for Homeless Persons and Chair of

the ND Coalition for Homeless People▫ Student of Nonviolent Communication since 2003

•Cody J. Schuler▫ Assistant Director of the FM Coalition or Homeless Persons

and coordinator of the CARES program for ND and West Central MN CoCs

▫ Student of Community Organizing since 2009

Your Presenters

Coordinated Entry for a Metro Area:

Four Cities, Two Counties, Two States, Two CoCs, and

Two Regions for the US Department of Housing and Urban Development

A Metro Area with a history of collaboration, a strong Coalition, and quality leadership

• No direct service

• Education & Advocacy

• Catalyst & Incubation

• Diverse stakeholders

• Founded 1989

• Incorporated 2007

• $200,000 + annual budget

• 60 Partners

• 4 cities

• North Dakota Region 5

• West Central CoC

• Mayors

• City Planning Departments

• City Council/Commission champions

• Strong Coalition Leaders

• Arts community connected to social justice

• Strong United Way

An Engaged and Compassionate Community

Making a strong coalition bigger and stronger

North Dakota Coalition for Homeless People

West Central Minnesota Continuum of Care

Fargo-Moorhead Coalition for Homeless Persons

White Earth Nation

Coordinated Assessment Referral & Evaluation System

Reengineer homeless services and put the CONSUMER first

Collaboration is not about gluing together existing egos. It’s about the ideas that never existed until after everyone entered the room.

(Place Bush Graphic here)

OutreachOngoing planning and stakeholder

consultation Data to inform local planning Leverage of local attributes and capacitySafety planningUse of HMIS or equivalent data system Written standards, policies & procedures Full coverageEffective assessment tools and processes

PrioritizationLow Barrier Access Housing First Orientation Person-Centered Care Fair and Equal Access Emergency AccessStandardizedInclusiveReferral to projects Referral protocols

HUD Policy: An Effective Coordinated Entry includes…

101

Shelter

Shelter

Shelter

Public Housing

VA

TransitionalHousing

Permanent Supportive

Housing

Shelter

Public Housing

TransitionalHousing

urrent ystem Hospital or

Other

Your Link to Housing & Services

Shelter

Access &Assessment

Public Housing

Supportive Housing

Connecting Services

Your Link to Housing & Services

Access:• Point of First Contact• Housing Crisis Screen (Diversion)• Prevention & Mainstream Resources• Emergency Shelter

Assessment:• Housing assessment (VI-SPDAT)• Prioritization• Housing Services• Other Resources

Assist & Acquire:• Resourcing• Equipping • Connecting• Navigation

Achieved:• Housed!

1. Reorient service provision, creating a more client-focused environment.

2. Identify which strategies are best for each household based on knowledge of and access to a full array of available services.

3. Link households to the most appropriate intervention that will assist the household to resolve their housing crisis.

4. Provide timely access and appropriate referrals to housing programs and support services.

5. Shorten the number of days between onset or threat of homelessness and access to prevention or re-housing services.

6. Provide immediate access to information regarding housing and support services.

7. Create an advanced system designed to provide the best client outcomes.

8. Collaborate when possible with adjoining Continua of Care and tribal entities.

9. Provide for ongoing participation by consumers and stakeholders in the development and evaluation process of coordinated assessment.

10. Tribal Sovereignty is acknowledged and honored.

Guiding Principles

Conflict. Collaboration. Communication.

• Collaborative Partnership that connects through:▫ Governance Board 4 reps from each CoC and

1 rep each from FM Coalition and White Earth

▫ 4 Committees ▫ Program Coordinator

• Ever evolving role

Coordinated Assessment Referral & Evaluation System

•Consensus decision making

•Non-Violent Communication - cnvc.org

•Money and Agreements

Tool Box

Prioritization

• Shared Cross-border list

• Full partner participation

• Regular meetings

• Technology Solutions

SPDAT TrainersService Prioritization Decision Assistance Tool

• OrgCode trained training team

• Providing a minimum of 4 trainings per year

• Fargo-Moorhead, Bismarck, other

• Partnership with the Veterans Administration

Housing Navigators Intensive Case Management for Housing First

• Collaborative design process

• Borderless program

• United Way funding

• Presentation Partners In Housing

• Undecided• Concerns, but not

willing to block

Agree

Full Support

Disagree

Willing to block

The Outside Perspective

•Pathways to Housing - Sam

•Community Solutions – Linda & Karina

•Abt - Matt

•Variant Consulting – Jaime

•OrgCode – Iain

Crossing Borders Every Day

Bridges

• Landlord Risk Mitigation Fund

• Taxi Ride Program

• Sheltering Churches

• Outreach workers

• Education

Fail fast. Fail forward.

•Data Bridge

• Command Central Earlier

• Communication gaffs

• “Deciders” at that table

•Disengaged stakeholders

Fail fast. Fail Forward.

The Innovation Continues

•Diversion and Prevention ▫Housing Crisis Line▫Shelter Access & Bed Prioritization

•Housing Locator▫Build Housing Stock▫ Increase LRMF

•Expand Scope

What’s Next?

Thank You!

Minnesota Coalition for the Homeless Annual Conference October 11-12, 2016