expanding value to information security: 4.1 preview · 2.9 and 3.1 releases are currently...

Expanding Value to Information Security:

4.1 Preview September 3rd 2015

Customers Only Webinar

View the Replay on YouTube

Kurt J. Long Founder & CEO

FairWarning, Inc.

Chris Arnold VP of Product Management

FairWarning, Inc.

Brian Stone Manager, Customer Success

FairWarning, Inc.

Speakers

Agenda

• Expanding Customer Service & Service Level Monitoring

• Healthcare Threat Landscape

• FairWarning 4.1 Preview

Follow Kurt’s Blog for Latest News

www.FairWarning.com/Kurt-Long-blog

Verify issues have been resolved and work as

expected before closing service request

Verifying Resolution

Drive higher quality service by incorporating customer feedback into support handling

Customer Survey

Centralized documentation in service portal delivers

real-time status updates and notifications to customers

Managing Service Requests

Internal support team certified in Patient Privacy Monitoring to help resolve issues faster

Contacting Customer Service

Expanded Customer Service

Easier to access people who can help

Accurate and efficient first-time

resolution

Stay informed with proactive

communication

Share your feedback or satisfaction

CUSTOMER BENEFITS

Expanded Customer Community

• Easily access the Community from the application through Single Sign-On

• Manage support cases in one location, search for user guides, and connect with other customers

• Fastest way to get started or expand your expertise is through 50-week of Online training or register for upcoming events

• Contact Brian@FairWarning.com for early adopter

Service Level Monitoring Goals

• Quickly detect if customer deployments go offline

• Predict and proactively anticipate problems before impacting customers

• Continue to expand service level monitoring to improve solution availability

Service Level Monitoring Named Customer Success Manager Access to analysts who understand your business, design success roadmaps, maximize adoption, and coordinate training requests

Customer Success Manager

Effectiveness Reports Peer-to-peer benchmarks, monitoring trends, audit readiness and infrastructure planning, used together to ensure success

Delivered monthly by dedicated CSM and included in annual support

Usage Advisory training, 50-weeks of online training, Customer Community, advance usage and product webinars, Privacy Excellence Awards

Resources and training available in Customer Community

Health Check Monitoring Proactive System Monitoring designed to prevent issues and reduce risk of privacy and security monitoring interruptions

File delivery, file parsing, appends, analytic and backup monitoring

Network & Availability Quickly detect and resolve performance issues and outages, infrastructure monitoring

Host status, Cerner listener, CPU usage, disk usage, read-only

Expanding Service Level Monitoring

• Contacting the right people at the right time

• Automated and coordinating change controls for all customer deployments

• We need your helping identifying the key contacts for your organization

Healthcare Threat Landscape

ADVANCED THREAT DETECTION

ENTERPRISE SECURITY

• One-Click Data Visualization

• Statistical Trending

• User Benchmarks

• Alerting

• Information Security

• Advanced Privacy Analysts

• Seamless Integration

• Discover & Respond to APTs

• Coordinated Threat Prevention & Response

Over 300 Healthcare Apps

Forensic Investigations

Incident Management

Analytics & Alerts

Governance

Cloud-Based Architecture

Delegated Workflows

Deployments as large as 220K users

FAIRWARNING FOR SALESFORCE

• Salesforce Data Protection & Governance

• Easy & Fast Implementation

• Interpretable, Actionable Data

SALESFORCE LOGS PURCHASED SEPARATELY

AUDIT SOURCE

MANAGED PRIVACY SERVICES

• Consistent Team of Experts

• Reduced Workload

• Immediate Results • Culture of Privacy & Compliance

4.1 PLATFORM

The FairWarning® 4.1 Platform

• Data Visualization

• Statistical Analysis of User Behavior and Trending

• Coordinated Threat Detection

• Optimized Workflows and Ease of Use

• Centralized View of Policies

• Identity Intelligence

One Click Data Visualization

• One-click reporting

• Easy to read charts

• Multiple chart types

• Add to dashboards

Statistical Analysis of User Behavior and Trending

• Statistical Analysis of a user’s behavior relative to themselves

• Statistical Analysis of a user’s behavior relative to their peers

• Trending comparisons over time

Optimized Workflow and Ease of Use

• Delegated Investigation Management

• Automated assignment of Alerts

• Customized Views of Alerts

4.1 Platform Availability

• Technology is in production use with FairWarning Managed Privacy Service customers

• Meaningful Use re-certification in process and gating factor in official 4.1 release. All 2.9 and 3.1 releases are currently Meaningful Use certified

• For 3.1 customers, 4.1 is an automated upgrade with coordinated change control processes

• 4.1 specific training is required

• Broadly available early 2016

• Early Adopters Program available now, email solutions@FairWarning.com

FairWarning Ready® Enterprise Security

• Apply intuition and expertise to EHRs and cloud-based applications through powerful discovery tools

• Detect APTs earlier through the use of proven statistical trend analysis

• Empower contextual and efficient decisions for coordinated threat prevention and response

Managed Privacy Services

Monitoring over

211 Hospital

296,000 Employees

Governance & Compliance Reporting

Communication & Education

Analysis & Filtering

Optimization

Proactive Monitoring

Auditing & Investigation

Policy Review

FairWarning® for Salesforce Summary

• Protected Health Information PHI in Salesforce

• HIPAA requires user activity monitoring

• FairWarning addresses 20+ HIPAA protocol elements including user activity

• Protection against data theft

• EU Data Protection Act, UK Data Protection Act, PIPEDA

• PHI increasing target by Advanced Persistent Threats (APT)

Additional

• Data retention archival

• Fast to Deploy

• Easy to use for business people

• Mobile support

• Zero maintenance footprint

FairWarning® at Dreamforce

Booth: N1135 Salesforce Health Cloud for AppExchange Partners

Thursday, September 17 9:00 - 9:40

Westfield Mall, Century Theater 4

session info

Visit us for our next session:

Questions

Expanded Customer Service: Brian@FairWarning.com

4.1 Availability: Solutions@FairWarning.com

FairWarning for Salesforce: Salesforce@FairWarning.com