etiquette
Post on 30-Oct-2014
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*Communication and Digital Etiquette
*Basic Communication
*Use proper grammar
*Do not use multisyllabic words unnecessarily.
*Punctuate carefully.
*Use fonts that are easy to read.
*Be clear and concise.
*Vary your sentence structure.
*Use an appropriate tone.
*Use spell-check.
*Proofread your work.
*Have someone else proofread your work.
*Channels
*Channel Choice
*Should you be formal or informal
*Do you need to hear/and or see a person’s reaction?
*Do you need an immediate response?
*Do our need to elicit high audience participation or not?
*Do you need a channel that appeals to just a few—or all—of the receiver’s senses?
*Do you need a permanent record of this communication?
*Face-to-face
*Allows you to read body language and provides a personal spontaneous touch to the communication. Best way to communicate sensitive information.
*Traditional Writing
*Precise wording and detail, privacy and a permanent record.
*Public speaking
*Provide the same message to large numbers of people.
*Telephone
*Immediate feedback and hearing tone.
*More spontaneous and creative than traditional writing.
*Webpages
*24/7 access, ability to enhance through graphics and sound. Reach people that you don’t know.
*Text Messages
*Useful in personal communications and should be used cautiously. Lacks the content for clear communications.
*Blogs and social Networks
*Popular for engagement and feedback.
*Digital Etiquette
*Telephone greeting
*Start with a greeting and introduce yourself:
*“Good morning, Jeannette Novakovich speaking.”
*Telephone voice
*Speak clearly and directly
*Don’t be distracted
*Speak a bit more slowly
*Put the caller on hold when looking for information
*Always smile when you speak it will bring warmth to your voice
*Email etiquette
*Business email uses traditional grammar and punctuation.
*External email should use the recipient’s formal title
* The email should fit on the first screen
*Limit email to a single topic
*Edit into short chunks
*Add headings, lists or numbers to make the email easy to skim
*Avoid jokes, slang or emotional punctuation
*Subject Line
*Use a clear subject line that tells your reader what the message is about and how it concerns them.
*Checking and responding to
*Check email regularly
*Don’t check during meetings
*Choose recipients carefully
*Don’t send an email if you are emotional
*Respond within 24-hour period
*When you ask your prof for help and they respond---acknowledge and thank them
*Webpage etiquette
*Be sensitive to your audience: content and access
*Keep it simple
*Respect slow modems
*Make navigation easy
*Revise regularly
*Include an email link
*Review and revise before posting
*Generational etiquette gaffs
*Using first names with prospective employers
*Neglecting to correct spelling and capitalization mistakes
*Using all lowercase letters
*Multitasking
* Placing your cell phone on the table
* Social texting during a meeting or class
*Overusing IM acronyms
*Using emoticons
* Posting weird pictures on Facebook
*Blogging about your employer
* Listening to music on your headphones
*Source: Guide to Business Etiquette
*By Roy A. Cook and Gwen O. Cook
*http://www.flickr.com/photos/tamaleaver/288308367/
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