essential skills for the 21st century manager - aim open house presentation

Do MORE with LESS

People skills and Technical skillsWhat’s the ratio in YOUR role?

Essential Skills for 21st Century

•Develop TEAMWORK•Build TRUST•Engage STAFF•Lead CHANGE

A TEAM is a relatively small number of people who share common goals, as well as rewards

and responsibilities for achieving them.Lencioni, 2005

Teamwork

Effective Teams Model

Purpose Processes

Trust

Lead

Purpose

Trust

Lead

Processes

Trust

Lead

Purpose Processes

Trust

Purpose Processes

Lead

What happens when ONE element is missing?

Effective Teams Model

IdentifiedPurpose

Clear Processes

EstablishTrust

FocusedLead

Meetin

gs

What attitude is evident?

Not my job!

What attributes do we want in our teams?

Which attributes does your team do well?

Use the bookmarks to RANK your team on the attributes

Identify 3 areas for improvement

List specific ACTIONS for each area

Teamwork lessons from MAMILs...

Video removed due to file size

YouTube

http://www.youtube.com/watch?v=AemkuV5q9ZQ

5 Dysfunctions of a TeamAbsence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Inattention to ResultsLencioni, 2002

Trust = Speed Cost

Trust

Trust = Speed Cost

Trust

CORES OF YOUR CREDIBILITY

Integrity Intent Capability Results

CHARACTER COMPETENCE

Talk straight

Demonstrate respect

Clarify expectations

Create transparency

Confront reality

Right wrongs

Practise accountability

Get better

Listen first

Keep commitments

Show loyalty

Deliver results

Extend trust

Behaviours that Build Trust

Talk straight

Demonstrate

respect

Create transparency

!

Right wrongs

Show loyalty

Deliver

results

Get better

Confront reality

Clarify

expectations

Practise accountability

Listen first

Keep

commitments

Extend trust

!

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Biggest issue last week?

Which behaviours would help?

Change

“It is not the strongest of the species that survive,

Charles Darwin

but the ones most responsive to change."

nor the most intelligent,

“The illiterate of the 21st century will not be those

Alvin Toffler

cannot learn, unlearn and relearn.”who cannot read and write, but those who

Change

Ability to LEARN

Our ATTITUDEkey factors2

You CHOOSE your attitude

Ability to LEARN

Our ATTITUDEkey factors2

For LEARNING to occur.....

Aspire to something better

Be open

Need to feel safe

Slightly uncomfortable

Get going

Feedback

InformationPersonal

ImplementationImpact

CollaborationRefinement

Blanchard, 2010

CHANGE Predictable Stages of Concern

Sins of Implementing Change 7

Keep doing what you have always done

Sin1

Ignore it...trends come and go!

Sin2

Throw out the baby with the bath water

Sin3

Jump on EVERY bandwagon

Sin4

Waste your time and energy whinging

5Sin

Procrastinate until it becomes MASSIVE

Sin6

Sin7

Fake it...do what you’ve always done but call it something else

Choose wisely

Keep the BIG picture in mind

Get involved in steering

Start small but START

Build on your strengths

Anticipate the DIP

steps to Successful Change7 Celebrate progress

4 goals on TO DO list

Place to go

Thing to do

Learn something

Better person

4 goals on TO DO list

Place to go

Thing to do

Learn something

Better person

Appreciate the little things...

Ph 0421 705 693steve@stevefrancis.net.au