epss is: just enough just in time at point of need intrinsic to the system electronic controlled by...
Post on 21-Dec-2015
216 Views
Preview:
TRANSCRIPT
EPSS is:EPSS is:
• just enough• just in time• at point of need• intrinsic to the
system
• electronic• controlled by the user• reduces need for prior
training• reduces on-going support
need
EPSS minimizes external EPSS minimizes external
support and maximizes support and maximizes
intrinsic supportintrinsic support
3 Dimensions of EPSS3 Dimensions of EPSS
• Performance-Centered DesignPerformance-Centered Design
• Performance SupportPerformance Support
• Knowledge SupportKnowledge Support
Dynamic DisplayDynamic Display
User checklistUser checklist
Teacher Mode - waits for user input
Demo Mode - no user input is required
Quicken’s Report Function
Pre-structured Queries
On-Demand Video Tours
Video Quick Tours
Advantages of EPSSAdvantages of EPSS
• Accommodates different types of learners
• Integrates information, advice and learning experiences with the work context / task process
• Many projects have a six month ROI or less
top related