epss is: just enough just in time at point of need intrinsic to the system electronic controlled by...
Post on 21-Dec-2015
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![Page 1: EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going](https://reader035.vdocuments.mx/reader035/viewer/2022062516/56649d585503460f94a37f96/html5/thumbnails/1.jpg)
EPSS is:EPSS is:
• just enough• just in time• at point of need• intrinsic to the
system
• electronic• controlled by the user• reduces need for prior
training• reduces on-going support
need
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EPSS minimizes external EPSS minimizes external
support and maximizes support and maximizes
intrinsic supportintrinsic support
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3 Dimensions of EPSS3 Dimensions of EPSS
• Performance-Centered DesignPerformance-Centered Design
• Performance SupportPerformance Support
• Knowledge SupportKnowledge Support
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Dynamic DisplayDynamic Display
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User checklistUser checklist
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Teacher Mode - waits for user input
Demo Mode - no user input is required
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Quicken’s Report Function
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Pre-structured Queries
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On-Demand Video Tours
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Video Quick Tours
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Advantages of EPSSAdvantages of EPSS
• Accommodates different types of learners
• Integrates information, advice and learning experiences with the work context / task process
• Many projects have a six month ROI or less