ensure customer satisfaction every step of the...
Post on 11-Aug-2020
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Ensure customer satisfaction every step of the way.
70 % of customers stop doing business with a company that doesn’t resolve a negative experience in a timely fashion.
It’s time to monitor customer satisfaction at everytouchpoint and in real time.
Feedtrail is an in the moment feedback tool that
allows companies to measure customer
satisfaction at all key touchpoints and act on it in
real time
On duty managers can respond directly to dissatisfied customers as soon as feedback is received.
Empower field teams with tactical
and strategicassessments.
Finally, a true real-time feedback loop.
The inclusion of a real-time customer engagement and issue resolution tool holds endless opportunities in any
client-facing industry today.
5,000Banks
6,000Hospitals
50,000Hotels
3M+Retail
U.S. Market Opportunity
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