Ensure customer satisfaction every step of the way.

70 % of customers stop doing business with a company that doesn’t resolve a negative experience in a timely fashion.

It’s time to monitor customer satisfaction at everytouchpoint and in real time.

Feedtrail is an in the moment feedback tool that

allows companies to measure customer

satisfaction at all key touchpoints and act on it in

real time

On duty managers can respond directly to dissatisfied customers as soon as feedback is received.

Empower field teams with tactical

and strategicassessments.

Finally, a true real-time feedback loop.

The inclusion of a real-time customer engagement and issue resolution tool holds endless opportunities in any

client-facing industry today.

5,000Banks

6,000Hospitals

50,000Hotels

3M+Retail

U.S. Market Opportunity