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13
Public Workshops Calendar
2019
Enquire Now
For further information
and registration details
call 1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
Purchase pre paid Learning Credits for any in-house or public course and SAVE!
How It Works
Learning Credits are an excellent way to take care of your training budget for the year and save
money for your company at the same time. Pre-purchasing training gives you access to Learning
Credits which enables you to plan ahead for your training needs. The credits can be used for any of
our in house or public programs within 12 months of purchase and can save up to 20% on the
normal course price.
Training Credits will simplify your administration time and cost. You will receive access to your online
organisation staff portal where you can view the number of credits used, the value of training
purchased, which courses they were used for and which employee attended the course.
Benefits of Purchasing Learning Credits
• You will increase your return on investment by saving up to 20% on the normal course price
• Can be used for ANY in house or public course within 12 months of purchase.
• The Learning Credits can be used across your business for any of your staff.
• Use this year’s budget for next year’s training.
• Reduce your administration costs by enabling your training to be centralised under one account
• Access to your company staff learning portal where you can view your credit usage and print
reports.
• Save time, save money and save the hassle of going through the approval process every time
you want to send someone on a course. A simple, easy convenient solution for all of your
training needs for the year.
• You will be sent regular reports on your credit allocation and usage by your dedicated Account
Manager.
For more information on Learning Credits, contact us on 1300 783 987 or email
info@sardengroup.com.au
Contents
Communication 4
Business Writing Skills 4
Assertive Communication Skills 4
Let’s Talk About Communication 5
Proposal and Report Writing
5
Conflict Resolution 6
Conflict Resolution Skills for Managers 6
Resolving Conflict in the Workplace 6
Bullying and Harassment 7
Anger Management Skills 7
Customer Service & Sales 8
Critical Elements of Customer Service 8
Essential Selling Skills 8
Managing Difficult Callers 9
Professional Telephone Skills 9
Professional Sales Presentations 10
HR Essentials 11
Presentation Skills 11
Recruitment and Selection 11
Managing Change in the Workplace 12
Managing Employee Performance 12
Difficult Conversations for HR Professionals
13
Developing an Induction Program 13
Making Training Fun 14
Advanced Facilitation Skills 14
Leadership & Teams 15
Building Effective Teams 15
Coaching Skills for Leaders 15
Negotiating & Influencing Skills 16
Leadership Skills for Managers 16
Handling Difficult Conversations 17
Finance Skills for Managers 17
Managing Diverse Teams 18
Management Skills for the New Manager 18
Advanced Skills for Leaders 19
Developing High Performance Teams 19
Project Management 20
Project Management for Executive Assistants
20
Project Management Fundamentals 20
Time Management 21
Completely Organised at Work 21
Complete Time Management 21
Complete Stress Management 22
Managing Your Time With Outlook 22
Workplace Essentials 23
Emotional Intelligence 23
Effective Minute Taking 23
The Professional Executive Assistant 24
Making Meetings Work 24
Advanced Skills for Executive Assistants
25
Cultural Awareness 25
Problem Solving and Decision Making 26
Developing A Succession Plan 26
Delegating Effectively 27
Communication
Business Writing Skills
Assertive Communication Skills
Let’s Talk About Communication
Proposal and Report Writing
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
BUSINESS WRITING SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview In this workshop participants are given practical tools for effective
business writing and email etiquette. Participants will discover the
key to managing their writing time more efficiently and learn how
to write letters/documents, recommendations, persuasive text,
short reports, memos and emails. They will be shown simple
techniques for converting wordy sentences into clear and concise
language and shown practical ways to proofread their work.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 February
Thursday 13 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
ASSERTIVE COMMUNICATION SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Assertive communication involves speaking your mind and
expressing your point in a constructive manner. This course will
provide practical techniques to improve interaction with other
people in the workplace. Participants will learn how to change
their behaviour to assertively deal with complex workplace
situations. You will understand how positive assertiveness can
enhance interpersonal communication and decrease stress.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Tuesday 19 February
Wednesday 15 May
Thursday 8 August
Friday 22 November
For a full outline email us at info@sardengroup.com.au
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Communication
Business Writing Skills
Assertive Communication Skills
Let’s Talk About Communication
Proposal and Report Writing
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
LET’S TALK ABOUT COMMUNICATION
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This workshop is designed to give participants the opportunity to
improve the critical communication skills of listening, asking
questions and being aware of nonverbal messages. It can also
help participants who are struggling to find that middle ground
between being too aggressive and too passive, and how to
counter the manipulative tactics of difficult people.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 18 February
Friday 10 May
Wednesday 4 September
Thursday 6 December
For a full outline email us at info@sardengroup.com.au
PROPOSAL AND REPORT WRITING
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This course will provide participants with skills and knowledge to
write effective business reports, and proposals. Participants will
learn to write in a persuasive, informative manner and target
writing styles to suit a wide range of reports including board
papers, business reports, submission papers and project
documents.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 28 February
Wednesday 8 May
Tuesday 19 August
Friday 22 November
For a full outline email us at info@sardengroup.com.au
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Conflict Resolution
Conflict Resolution Skills for Managers
Resolving Conflict in the Workplace
Bullying and Harassment
Anger Management Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
CONFLICT RESOLUTION SKILLS FOR MANAGERS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Being able to manage conflict in the workplace is an essential skill
for all, especially managers. This course will help you to identify
some of the ways you may be contributing to these problems with
ineffective communication techniques. We will examine positive
and negative conflicts and show you how to deal with conflict in
any situation.
You will learn practical communication, negotiation and
influencing skills you can adopt without damaging relationships.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 February
Thursday 13 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
RESOLVING CONFLICT IN THE WORKPLACE
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Do you ever feel apprehensive about raising a concern or problem
with people? Do you know how to resolve conflict that has already
set in? Can you deal calmly with difficult people, and manage your
own emotions as well as theirs?
This workshop will equip you with powerful, practical strategies for
resolving workplace conflicts and turning challenging
conversations into a win/win for all.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 1 March
Thursday 13 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
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Conflict Resolution
Conflict Resolution Skills for Managers
Resolving Conflict in the Workplace
Bullying and Harassment
Anger Management Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
BULLYING AND HARASSMENT
workplace 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Workplace bullying can be defined as repeated unreasonable
behaviour directed towards a person, or group, that jeopardises
workplace health and safety. This course will show participants
what constitutes harassment and/or bullying, what behaviours can
be problematic and how to avoid them. The course also provides
suggestions on what you can do if you become aware of or
involved in workplace harassment or bullying.
The course is compliant with and covers the amendments made
as of 1st January 2014 to the Fair Work Act.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 8 March
Tuesday 9 July
Wednesday 18 September
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
ANGER MANAGEMENT SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Everyone gets angry and in some cases it can be warranted. But
do you know how to manage that anger constructively?
Participants will learn about anger and its causes, the various
behaviour types, the importance of developing coping tools and
how to improve their communication skills.
By the end of this one-day course you will learn effective ways to
control and manage your anger.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 28 February
Wednesday 8 May
Tuesday 19 August
Friday 22 November
For a full outline email us at info@sardengroup.com.au
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Customer Service & Sales
Critical Elements of Customer Service
Essential Selling Skills
Managing Difficult Callers
Professional Telephone Skills
Professional Sales Presentations
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
CRITICAL ELEMENTS OF CUSTOMER SERVICE
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Have you ever encountered an unpleasant client and not known
what to do? Do you worry that you're not assertive enough with
demanding people? Do you struggle to solve problems? Do you
know who your clients are? Do you have individual and
organisational goals to strive for?
This workshop will help you in all of these areas, and more!
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 18 February
Friday 17 May
Wednesday 18 August
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
ESSENTIAL SELLING SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview It's no secret that selling has changed in recent years. We are all
working harder, with more responsibilities. High pressure selling
is no longer effective. Clients want involvement. They want to be
recognised and listened to.
Two key objectives of this workshop are to help you feel more
comfortable and skilled in selling to your clients and to help you
identify and address some of their challenges.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 8 March
Tuesday 9 July
Wednesday 18 September
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
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Customer Service & Sales
Critical Elements of Customer Service
Essential Selling Skills
Managing Difficult Callers
Professional Telephone Skills
Professional Sales Presentations
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
MANAGING DIFFICULT CALLERS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview In this full day workshop participants will be provided with the skills
required to handle difficult phone calls effectively and
professionally. Participants will learn how to diffuse and influence
an angry or unreasonable client and negotiate a satisfactory
outcome via practical examples, videos and role plays. The
practical techniques presented can be implemented within any
industry.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 March
Tuesday 7 July
Wednesday 16 September
Thursday 10 December
For a full outline email us at info@sardengroup.com.au
PROFESSIONALTELEPHONE SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This course will provide you with the skills you need to handle
phone calls professionally every time. You will also learn
strategies for effective listening, questioning, dealing with difficult
callers , the power of your voice, giving bad news and how to
prepare better for different types of phone calls.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 1 March
Thursday 13 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
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Customer Service & Sales
Critical Elements of Customer Service
Essential Selling Skills
Managing Difficult Callers
Professional Telephone Skills
Professional Sales Presentations
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
PROFESSIONAL SALES PRESENTATIONS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview A great sales presentation does not demand you have all the bells
and whistles to impress the client with your technical skills.
Rather, try impressing your clients with your knowledge of the
products and services you sell and your understanding of their
problems and the solutions they need.
This one-day workshop will focus on your formal written proposal
and in-person presentation.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 11 February
Friday 17 May
Wednesday 25 September
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
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HR Essentials
Presentation Skills
Recruitment and Selection
Managing Change in the Workplace
Managing Employee Performance
Developing an Induction Program
Difficult Conversations for HR Professionals
Making Training Fun
Advanced Facilitation Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
PRESENTATION SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview A great presenter has two unique qualities: appropriate skills and
personal confidence. In this workshop you will learn how to
structure your ideas for maximum impact, how to beat nerves and
how to present your ideas in any situation. This program is ideal
for anyone who requires immediate improvement in their
presentation skills and confidence.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Tuesday 19 February
Wednesday 15 May
Thursday 8 August
Friday 29 November
For a full outline email us at info@sardengroup.com.au
RECRUITMENT AND SELECTION
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This workshop concentrates on pre-interview preparation;
developing questions and their value; the interview techniques
that get specific behaviour-based examples of past performance
and the strategies that follow through on this process. We will
discuss the importance of effective communication, especially
when dealing with difficult applicants.
Participants will also learn which social media tools can enhance
the recruitment and selection process.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 11 February
Friday 17 May
Wednesday 25 September
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
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HR Essentials
Presentation Skills
Recruitment and Selection
Managing Change in the Workplace
Managing Employee Performance
Developing an Induction Program
Difficult Conversations for HR Professionals
Making Training Fun
Advanced Facilitation Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
MANAGING CHANGE IN THE WORKPLACE
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Managers traditionally have had the task of contributing to the
effectiveness of their organisation while maintaining high morale.
Managers who have an understanding of the dynamics of change
are better equipped to analyse the factors at play in their own
particular circumstances, and to adopt practical strategies to deal
with resistance.
This workshop will help you deal with change and will give you
strategies to bring back to your employees.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 28 February
Wednesday 8 May
Tuesday 19 August
Friday 22 November
For a full outline email us at info@sardengroup.com.au
MANAGING EMPLOYEE PERFORMANCE
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview How do you create a motivating environment that encourages
people to go beyond their best? Employee performance
appraisals help improve business results through individual and
team performance.
This one-day workshop examines the concepts, principles and
systems associated with managing employee performance in the
workplace.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 1 March
Tuesday 18 June
Wednesday 25 September
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
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HR Essentials
Presentation Skills
Recruitment and Selection
Managing Change in the Workplace
Managing Employee Performance
Developing an Induction Program
Difficult Conversations for HR Professionals
Making Training Fun
Advanced Facilitation Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
DIFFICULT CONVERSATIONS FOR HR PROFESSIONALS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview In this full day workshop you will discover a simple and practical
framework that they can use to manage a difficult conversation.
You will learn how to prepare and plan for a difficult conversation,
how to communicate effectively, what to say and what not to say,
how to deal with emotions, such as anger and frustration and how
to manage and the discussion process.
This course is suited for HR Professionals as the case studies and
language is HR centric.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 15 March
Tuesday 2 July
Wednesday 11 September
Thursday 28 November
For a full outline email us at info@sardengroup.com.au
DEVELOPING AN INDUCTION PROGRAM
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview One of the reasons people change jobs is that they never feel
truly welcomed or a part of the organisation they joined.
Companies spend considerable money recruiting, interviewing
employees, it makes sense to go one step further and make the
new employee feel like they have made a good decision to join.
By developing an effective induction policy you will give them
what they need to feel welcome, know why they were hired, and
know how to do the job.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 4 March
Friday 17 May
Wednesday 28 August
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
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HR Essentials
Presentation Skills
Recruitment and Selection
Managing Change in the Workplace
Managing Employee Performance
Developing an Induction Program
Difficult Conversations for HR Professionals
Making Training Fun
Advanced Facilitation Skills
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
MAKING TRAINING FUN
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This one-day workshop will help you to understand how training
can include the use of humour and games, how to use different
types of games and how to identify methods to elicit participant
buy-in. We will touch upon Adult Learning Principles in relation to
activities and games and you will also be shown strategies for
trouble shooting when games go badly. You will spend part of the
afternoon developing your own games for various topics.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 29 March
Tuesday 6 August
Wednesday 9 October
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
ADVANCED FACILITATION SKILLS
Duration: 2 days Delivery: Public
Cost: $1,320 (+. GST) Format: Facilitator led
Early bird: $1,120 (+. GST) 3-5 people: $1,060 (+. GST)
6+ people: $990 (+. GST)
Course Overview Behind every spectacular training session is a lot of preparation
and meticulous attention to detail. Skilled trainers can make
programs exciting.
This course is designed to provide new trainers, with the skills and
knowledge to plan and present effective and interactive training
sessions. The focus of the delivery is on three areas - individual
facilitation, group facilitation and work-based facilitation.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday & Friday 14 & 15 February
Tuesday & Wednesday 21 & 22 May
Monday & Tuesday 7 & 8 October
Wednesday & Thursday 11 & 12 December
For a full outline email us at info@sardengroup.com.au
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Leadership & Teams
Building Effective Teams
Coaching Skills for Leaders
Negotiating & Influencing Skills
Leadership Skills for Managers
Handling Difficult Conversations
Finance Skills For Managers
Managing Diverse Teams
Management Skills For The New Manager
Advanced Skills For Leaders
Developing High Performance Teams
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
BUILDING EFFECTIVE TEAMS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Teams have become a principle building block of successful
organisations. This workshop is a basic course for Team Leaders
and Team Members, designed to focus on the characteristics of
an effective team player and the elements of an effective team.
You will also identify your primary team player style, which will
help you increase your personal effectiveness in team situations,
and help you effectively develop your group into a high performing
team.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 7 March
Friday 14 June
Wednesday 25 September
Tuesday 10 December
For a full outline email us at info@sardengroup.com.au
COACHING SKILLS FOR LEADERS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Being able to coach your staff is an important skill for any leader.
Coaching is based on a partnership that involves giving both
support and challenging opportunities to employees. Knowing
how and when to coach is an essential skill that can benefit both
you and your organisation.
This workshop will help you become a better coach in all senses
of the word.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Tuesday 19 February
Friday 17 May
Wednesday 18 September
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
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Leadership & Teams
Building Effective Teams
Coaching Skills for Leaders
Negotiating & Influencing Skills
Leadership Skills for Managers
Handling Difficult Conversations
Finance Skills For Managers
Managing Diverse Teams
Management Skills For The New Manager
Advanced Skills For Leaders
Developing High Performance Teams
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
NEGOTIATING & INFLUENCING SKILLS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Negotiation and influencing are key skills that when mastered, can
provide better results from communication. People who have
these skills build strong relationships, exert greater influence and
project a positive image of themselves. This course will teach
participants how to prepare to negotiate, strategies for influencing
successfully, ways to respond to challenges and how to create
win-win solutions. Participants will take part in a series of practical
and interactive activities which will enable them to approach all
negotiation situations with confidence.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 4 March
Friday 17 May
Wednesday 28 August
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
LEADERSHIP SKILLS FOR MANAGERS
Duration: 1 day Delivery: Public
Cost: $900 (+. GST) Format: Facilitator led
Early bird: $800 (+. GST) 3-5 people: $770 (+. GST)
6+ people: $730 (+. GST)
Course Overview Managers and supervisors represent an important force in the
economy. You have the power to turn on or turn off the
productivity of the people you lead. At its core, leadership means
setting goals, lighting a path, and persuading others to follow.
In this course you will learn how to lead, manage and engage your
team to greater productivity.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Wednesday 20 February
Friday 24 May
Thursday 3 October
Tuesday 10 December
For a full outline email us at info@sardengroup.com.au
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Leadership & Teams
Building Effective Teams
Coaching Skills for Leaders
Negotiating & Influencing Skills
Leadership Skills for Managers
Handling Difficult Conversations
Finance Skills For Managers
Managing Diverse Teams
Management Skills For The New Manager
Advanced Skills For Leaders
Developing High Performance Teams
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
HANDLING DIFFICULT CONVERSATIONS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview In this full day workshop you will discover a simple and practical
framework that they can use to manage a difficult conversation.
You will learn how to prepare and plan for a difficult conversation,
how to communicate effectively, what to say and what not to say,
how to deal with emotions, such as anger and frustration and how
to manage and the discussion process.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 11 February
Friday 17 May
Wednesday 25 September
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
FINANCE SKILLS FOR MANAGERS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This course provides an introduction to the concepts underlying
external financial accounting and internal management accounting
for non financial managers. We will cover preparing, interpreting
and analysing financial statements, budgeting, costing and key
performance indicators and explain accrual accounting.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 February
Thursday 13 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
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Leadership & Teams
Building Effective Teams
Coaching Skills for Leaders
Negotiating & Influencing Skills
Leadership Skills for Managers
Handling Difficult Conversations
Finance Skills For Managers
Managing Diverse Teams
Management Skills For The New Manager
Advanced Skills For Leaders
Developing High Performance Teams
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
MANAGING DIVERSE TEAMS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview One of the main goals for a manger is to create a positive work
environment by helping employees recognize and be tolerant of
differences among co-workers. In this course you will learn how
biases and stereotypes affect our judgment, ways to discourage
discrimination, cultural body language and how to manage
conflict.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 14 March
Friday 21 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
MANAGEMENT SKILLS FOR THE NEW MANAGER
Duration: 2 days Delivery: Public
Cost: $1,800 (+. GST) Format: Facilitator led
Early bird: $1,700 (+. GST) 3-5 people: $1,530 (+. GST)
6+ people: $1,450 (+. GST)
Course Overview In today's changing workplace, many new managers are unsure of
their roles and responsibilities. They have little experience dealing
with the challenges of managing work through others. They
haven't had the opportunity to develop those critical skills of
planning work, leading their group, and communicating with their
employees, their colleagues, and their superiors. This two day
workshop will help new managers develop these skills.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday & Friday 14 & 15 February
Tuesday & Wednesday 21 & 22 May
Monday & Tuesday 9 & 10 September
Wednesday & Thursday 4 & 5 December
For a full outline email us at info@sardengroup.com.au
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Leadership & Teams
Building Effective Teams
Coaching Skills for Leaders
Negotiating & Influencing Skills
Leadership Skills for Managers
Handling Difficult Conversations
Finance Skills For Managers
Managing Diverse Teams
Management Skills For The New Manager
Advanced Skills For Leaders
Developing High Performance Teams
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
ADVANCED SKILLS FOR LEADERS
Duration: 2 days Delivery: Public
Cost: $1,800 (+. GST) Format: Facilitator led
Early bird: $1,700 (+. GST) 3-5 people: $1,530 (+. GST)
6+ people: $1,450 (+. GST)
Course Overview During this two day practical workshop you will identify your
leadership style and explore how you can use this knowledge to
develop your strengths. We will also explore how Emotional
Intelligence can enhance your leadership skills and how to create
a strategy to actively use these skills back in the workplace.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday & Tuesday 4 & 5 March
Tuesday & Wednesday 2 & 3 July
Wednesday & Thursday 9 & 10 October
Thursday & Friday 12 & 13 December
For a full outline email us at info@sardengroup.com.au
DEVELOPING HIGH PERFORMANCE TEAMS
Duration: 2 days Delivery: Public
Cost: $1,800 (+. GST) Format: Facilitator led
Early bird: $1,700 (+. GST) 3-5 people: $1,530 (+. GST)
6+ people: $1,450 (+. GST)
Course Overview Your success as a leader can often depend on how well your
team operates. How are their problem-solving skills? Are they
enthusiastic and motivated to do their best? Do they work well
together? There have been hundreds of studies demonstrating
that human beings function better and learn better in groups.
If you want to develop your team leadership skills and unleash the
talent of your individual team members, this two day workshop is a
practical look at current leadership practices that work.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday & Friday 14 & 15 February
Tuesday & Wednesday 21 & 22 May
Monday & Tuesday 7 & 8 October
Wednesday & Thursday 11 & 12 December
For a full outline email us at info@sardengroup.com.au
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Project Management
Project Management for Executive Assistants
Project Management Fundamentals
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
PROJECT MANAGEMENT FOR EXECUTIVE ASSISTANTS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Today, in addition to the regular duties of your busy job, you are
often expected to take on extra projects and to complete these
projects well and on time.
This workshop is not intended to take you from a supervisory or
administrative position to that of a Project Manager. However it
will familiarise you with the most common terms and the current
thinking about projects.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 February
Wednesday 15 May
Thursday 8 August
Tuesday 3 December
For a full outline email us at info@sardengroup.com.au
PROJECT MANAGEMENT FUNDAMENTALS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview In our day to day working life, we manage projects large and
small. Managing projects successfully is a key skill for success.
This practical workshop will show you how to manage each phase
of a project: conceptual, planning, execution, and termination.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 8 March
Tuesday 11 June
Wednesday 4 September
Thursday 5 December
For a full outline email us at info@sardengroup.com.au
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Time Management
Completely Organised at Work
Complete Time Management
Complete Stress Management
Managing Your Time With Outlook
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
COMPLETELY ORGANISED AT WORK
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Do your people struggle with the volumes of emails, interruptions
and unfinished projects which lead to unproductive days?
This course will show participants how to increase their workplace
productivity by implementing efficient workflow systems, making
the most of their work space, managing their time and stress
effectively and by working in an organised manner with their
colleagues.
The practical strategies presented can be applied immediately.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 22 February
Tuesday 14 May
Wednesday 21 August
Thursday 28 November
For a full outline email us at info@sardengroup.com.au
COMPLETE TIME MANAGEMENT
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview This course will show you how to effectively make the best use of
your time and manage stressful situations, so you are able to
meet your work goals. You will also learn how to meet project
deadlines, manage multiple priorities and how to plan and set
realistic goals. In the afternoon we will focus on how your
personality affects your time management, assertiveness skills
and you will design a personal action plan to implement when you
return to work.
The practical strategies presented can be applied immediately.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Tuesday 19 February
Friday 10 May
Wednesday 4 September
Thursday 6 December
For a full outline email us at info@sardengroup.com.au
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Time Management
Completely Organised at Work
Complete Time Management
Complete Stress Management
Managing Your Time With Outlook
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
COMPLETE STRESS MANAGEMENT
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Stress seems like an inevitable part of life. The demands of work,
home, and society can place a lot of stress on just about anyone.
This workshop will explore the causes of stress and will help you
to identify personal stress triggers and explore practical ways to
manage and prevent stress.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 11 February
Wednesday 15 May
Thursday 8 August
Tuesday 3 December
For a full outline email us at info@sardengroup.com.au
MANAGING YOUR TIME WITH OUTLOOK
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Stress seems like an inevitable part of life. The demands of work,
home, and society can place a lot of stress on just about anyone.
This workshop will explore the causes of stress and will help you to
identify personal stress triggers and explore practical ways to
manage and prevent stress.
DATES: Sydney, Melbourne, Brisbane, Canberra, Perth
Wednesday
25 February
Thursday
14 May
Tuesday
18 August
Friday
27 November
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Do you ever feel overwhelmed at work, no matter how hard you
try to keep on top of things?
This course is designed to teach you effective time management
techniques and to also show you how you can apply these skills
using Microsoft Outlook. You will learn the simple yet powerful
time management strategies used by the pros. You will also learn
how to organise your electronic documents, make the best use of
a calendar, and set up Outlook to help maximise your productivity.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 8 February
Tuesday 28 May
Thursday 22 August
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
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Workplace Essentials
Emotional Intelligence
Effective Minute Taking
The Professional Executive Assistant
Making Meetings Work
Advanced Skills For The Executive Assistant
Cultural Awareness
Problem Solving And Decision Making
Developing A Succession Plan
Delegating Effectively
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
EMOTIONAL INTELLIGENCE
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Emotional intelligence, also called EQ, is the ability to be aware of
and to manage emotions and relationships. It's a pivotal factor in
personal and professional success. When we look at the truly
extraordinary people who inspire and make a difference you will
see that they do this by connecting with people at a personal and
emotional level. What differentiated them was not their IQ but
their EQ – their emotional intelligence.
This one-day course will give you the EQ edge.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday 14 March
Friday 21 June
Tuesday 8 October
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
EFFECTIVE MINUTE TAKING
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Factual and accurate minute taking is an essential part of any
meeting. During this practical workshop participants will discover
how to record, compile and deliver quality meeting minutes that
are accurate, clear and concise. They will learn how to determine
who is responsible for what, what to and what not to record and
how to confidently speak up when things aren’t clear. Participants
will also spend part of the session practising taking the minutes.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 11 February
Tuesday 28 May
Thursday 22 August
Wednesday 4 December
For a full outline email us at info@sardengroup.com.au
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Workplace Essentials
Emotional Intelligence
Effective Minute Taking
The Professional Executive Assistant
Making Meetings Work
Advanced Skills For The Executive Assistant
Cultural Awareness
Problem Solving And Decision Making
Developing A Succession Plan
Delegating Effectively
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
THE PROFESSIONAL EXECUTIVE ASSISTANT
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview The role of the Executive Assistant is constantly expanding,
bringing with it higher demands and expectations to fit more tasks
into each day. This workshop provides practical tools and
techniques to enhance your EA/PA skills. It will help you to
improve your communications skills, develop your personal
management skills and give you simple tips for managing up.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 21 February
Tuesday 14 May
Wednesday 21 August
Thursday 28 November
For a full outline email us at info@sardengroup.com.au
MAKING MEETINGS WORK
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Are you and you staff wasting time and energy attending
ineffective meetings? Meetings can be valuable opportunities for
achieving outcomes or a huge waste of time, money, and morale.
In this highly interactive course participants will discover what
needs to be done before, during, and after a meeting in order for it
to be efficient and effective.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 8 February
Tuesday 28 May
Thursday 22 August
Wednesday 11 December
For a full outline email us at info@sardengroup.com.au
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Workplace Essentials
Emotional Intelligence
Effective Minute Taking
The Professional Executive Assistant
Making Meetings Work
Advanced Skills For The Executive Assistant
Cultural Awareness
Problem Solving And Decision Making
Developing A Succession Plan
Delegating Effectively
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
ADVANCED SKILLS FOR THE EXECUTIVE ASSISTANT
Duration: 2 days Delivery: Public
Cost: $1,320 (+. GST) Format: Facilitator led
Early bird: $1,120 (+. GST) 3-5 people: $1,060 (+. GST)
6+ people: $990 (+. GST)
Course Overview This two day workshop is designed for Executive Assistants who
wish to learn how to be more influential and persuasive in their
interaction with others. You’ll discover how to strengthen your
strategic and leadership skills that make you an essential player in
your team and your organisation.
With a strong focus on self-awareness, influencing, negotiation
and dealing with pressure, you’ll emerge with the strategically-
minded outlook that will enable you to take your career to the next
level.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Thursday & Friday 21 & 22 February
Tuesday & Wednesday 14 & 15 May
Monday & Tuesday 26 & 27 August
Wednesday & Thursday 27 & 28 November
For a full outline email us at info@sardengroup.com.au
CULTURAL AWARENESS
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Managed well, a culturally diverse workforce can deliver huge
benefits to businesses through the sharing of their perspective,
knowledge and experience, including: more effective resolutions
to business problems, greater creativity, improved bottom line,
greater competitiveness, stronger relationships within teams.
During this course participants will develop an awareness of
cultural diversity and learn how to manage cultural differences
effectively.
Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 4 March
Tuesday 2 July
Wednesday 9 October
Thursday 12 December
For a full outline email us at info@sardengroup.com.au
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Workplace Essentials
Emotional Intelligence
Effective Minute Taking
The Professional Executive Assistant
Making Meetings Work
Advanced Skills For The Executive Assistant
Cultural Awareness
Problem Solving And Decision Making
Developing A Succession Plan
Delegating Effectively
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
PROBLEM SOLVING AND DECISION MAKING
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Why is it that some people find it easy to solve tough problems
with simple solutions while others find this feat nearly impossible?
Solving tough problems requires the ability to define the true
problem, analyse the possible causes, create options, select the
most feasible option, and then implement them. This workshop will
help participants enhance their efforts to find sustainable solutions
and learn new ways to approach problem-solving to reach win-win
decisions.
. Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Tuesday 20 February
Wednesday 16 May
Thursday 9 August
Friday 23 November
For a full outline email us at info@sardengroup.com.au
DEVELOPING A SUCCESSION PLAN
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview How do you build a robust succession planning program that
aligns current talent development with future leadership needs?
During this full day course participants will be introduced to a five
step roadmap for developing, maintaining and evaluating their
organisation's succession plan. Some of the key areas covered
will be - identifying resources and analysing risks, defining the
skills, experience, responsibilities/ functions needed for key roles
and determining whether you will focus on high potential workers
or extend succession planning to a wider pool of employees.
. Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Friday 2 March
Thursday 14 June
Tuesday 9 October
Wednesday 12 December
For a full outline email us at info@sardengroup.com.au
Page 26
S
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Le
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P
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Wo
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nd
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Workplace Essentials
Emotional Intelligence
Effective Minute Taking
The Professional Executive Assistant
Making Meetings Work
Advanced Skills For The Executive Assistant
Cultural Awareness
Problem Solving And Decision Making
Developing A Succession Plan
Delegating Effectively
These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!
Enquire Now
For learning outcomes and registration details
1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
DELEGATING EFFECTIVELY
Duration: 1 day Delivery: Public
Cost: $660 (+. GST) Format: Facilitator led
Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)
6+ people: $495 (+. GST)
Course Overview Effective delegation is one of the most valuable skills you can
master but is also often one of the hardest skills for a manager to
learn. This one-day workshop will explore many of the facets of
delegation, including when to delegate and who to delegate to.
We will also go through the delegation process step by step to see
where the pitfalls lie and what we can do about getting around
them.
. Inclusions
• Expert trainer
• Individual attention
• Morning/ afternoon tea/ lunch
• Skills practice/role plays/ activities
• Comprehensive workbook
• Free access to online toolkit
• Certificate of Achievement
• Bonus e-follow up skills booster
DATES: NSW, VIC, ACT, QLD, SA, WA, TAS
Monday 18 February
Friday 3 May
Wednesday 21 August
Thursday 14 November
For a full outline email us at info@sardengroup.com.au
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Enquire Now
For further information
learning outcomes and registration details
call 1300 783 987
info@sardengroup.com.au
www.sardenlearning.com.au
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