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Enabling Workspace Transformation

Johannes Kuhn

Collaboration Sales – Eastern Europe

Cisco Systems

• Workspace Evolution

• Technology enabling the new Workspace

• The Transformation Process….

• Architecture

• Proof of Concept / Trials

Agenda

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Workplace Innovation Megatrends

HyperLocation AI & Automation Visibility & Analytics

User Experience Customer Experience

Hybrid Cloud

Mobility

3

Workspace Evolution

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Activity-based Working (ABW) Workspaces Aligned to Activities

5

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People / Place / Technology Mismatch

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People

Physical Space

Technology

7

Synergy

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Most of us work in teams

Sales Marketing

Supply

Chain

Operations

Business

Partner

Marketing

Agency

External

Your

Project

9

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What do these teams need to do?

Converse Meet Create, Co-Create and Share Recall Service

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Work

pla

ce E

xp

erie

nce

Teaming

Your

Project

Sales

MarketingSupply

Chain

Operations

Business

Partner

Marketing

Agency

External

Documents

Files

Assets

Messaging

Chat

Conversations

Document creation

White boarding

Co-creation

Meetings

Ad-hoc & Scheduled

Face to Face

Calling

Audio

Video

People

Team Members

External

Ecosystem

11

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Touch down /

focused spaces

Collaboration Spaces

Common Spaces

Now need Activity Designed Spaces

13

Redesigning the Office Workspaces

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Concentrate Collaborate

14

Bring People, Space, and Technology Together to Align Workspaces with Work Activities

Co-Creation Training

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Co-Creation Rooms

Meeting Spaces

Quiet RoomTouchdown

A/V Privacy Room

Open Adhoc Meeting AreasStorage

eCafe Post Office

Focused Work Areas

Creativity Zones

15

The New Workplace

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Technology enabling the new Workplace

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A virtual and physical workspace for radically better teamwork

Before During After

Messaging

White Board

Assistant 3rd Party Apps

Meetings by WebEx Video

Team Tools

increased productivitybetter user experience AI

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Hardware with

AI engine

Object

& noise

detection

Speech

& face

recognition

Cognitive

collaboration

Machine

intelligence

Conversational

AI

Natural

language

processing

Full portfolio

with the AI

experience

AI building blocks for team workspaces

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Workplace Endpoints built on a powerful AI platformfor machine learning and deep learning

NVIDIA Jetson The same electronics engine powering self-driving cars

Room 55Room 70SRoom 70DSpark Board 70 Room KitRoom Kit PlusSpark Board 55

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Intelligent Workspaces

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Persistent spacesProximity controlWake up experiencesOne button to push

Content sharing Annotation across devices

Intelligent workspace capabilities

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicBotsBest viewSpeaker trackingNoise suppression (1H CY18)

In-room analyticsFace recognition (roadmap)Spark Assistant (April)

AI-powered workspace and collaboration

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The room is empty and

the system is in standby

Standby

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Anna enters the room

and is greeted

Half-wake

greeting

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Where do I

start to interact?

The screen transitions

automatically

Half-wake

guidance

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What can I do?

Anna touches the touch

panel and the system

goes into a brighter state

Awake

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When Anna opens an

activity, she will get tips

on what to do next

Contextual

guidance

How can I do this?

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AI that detects you

Audio distance: 1.90 Quality: 0.58 Far end: 0 F: 0.0% T: 86.4% U: 0.0% N: 0.0% S: 235 People count: 6

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Jeff Blake

Dyan

Andre

Addy Rui

John

Alicia

AI that sees you

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Blending physical and virtual experiencesMore intelligence and usability to any space, every interaction

See who’s paired to a device in a room

VirtualPhysical

Occupancy Rate: 40%

Meeting Rate:

Automatic pairing

Remote users knowwho is in room besides viewing

Great for all meetings, especially mixed users (audio only, web only etc)

Easy Guest access

BRKCOL-202334

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Spark AssistantBuilt with

“Hey Spark”

Machine learning

from MindMeld

Speech

recognition

Natural language

understanding

from MindMeld

Question

answering from

MindMeld

Dialog

management

from MindMeld

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We’ve started the AI journey Vision to transform teamwork and collaboration

Humans invoke AI Assistant AI Assistant can interject

Command and

control

Natural language

understanding

Semantic understanding

with domain expertise

Team and strategic

intelligence

Intelligent team

member

1

2

3

4

5

37

How to get there?ArchitectureHybrid ServicesProof of Concept

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Architecture for Workspace Transformation

On-Premise Services Cloud Based Services

Cisco Spark

Built on WebEx*

BRKC39

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Hybrid Calendar Service

Hybrid Call Service

Hybrid Directory Service

Existing Services Hybrid Media Service

Connecting on-premises and cloud / mobile services

Hybrid Security and

Compliance

40

BRKC

Cisco Spark Hybrid Services

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Directory ConnectorCisco Expressway

Cisco Call Control

Call Connector Calendar Connector

MEDIANODES

MEDIANODES

Hybrid Services Requirements

Hybrid Call

Service

Hybrid Calendar

Service

Hybrid Media

Service

Hybrid Directory

Service

Cisco Expressway x8.9*,x8.10.3

CUCM 10.5(2)SU5 or Cisco HCS

10.6 and above

Cisco Expressway x8.9*,x8.10.3

Exchange 2010*, 2013, 2016, Office 365

Installed on Windows Domain

Server (2003, 2008 R2 or 2012,

2016) with admin user privileges

41

BRKC

*EFT

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Cloud Collaboration Management Portal

License

management

Device

management

Usage reports

and analytics

Service

monitoring &

support

Security & policy

management

Automated

provisioning

Hybrid

Services

Org and User

Management

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Setting up a Proof of Concept

• Use Project Workplace / Revit to visualise the technology in your workspace

• Pick a floor / part of floor and user group / and a use case

• Organise Spark trial – clients and endpoints with partner/cisco

• Activation process takes only minutes

• Onboarding guidance for users via sparkbot

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Spark Media Test – mediatest.ciscospark.com

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Transformation PoC – Adding new device

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Transformation POC – Generate Activation Code

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Transformation POC – Activation Code

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Download Clients

https://www.ciscospark.com/downloads.html

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Client and user Activation