empowering users, empowering libraries: interactive user instruction, activities and games that work

Interactive user instruction, activities and games that work

Neda Zdravkovic, n.zdravkovic@auckland.ac.nzStephanie Cook, ste.cook@auckland.ac.nz

RULES OF ENGAGEMENT:Seating

Each activity timed – an audio signal for time-out!

Follow-up discussion – your thoughts and questions

Handouts

ACTIVITY 1:

What kind of animal are you?

(handout, p. 2)

What are your impressions of the

activity?

Would you use it?

ACTIVITY 1I:

Boolean AND/OR searching

Combine your keywords with

Boolean

operators:

AND OR

NOT/AND NOT

BOOLEAN AND

SEARCH

ALL LIBRARIANS

PLEASE STAND UP

All who are LIBRARIANS

AND FEMALE

PLEASE REMAIN STANDING

ALL who are LIBRARIANS

AND FEMALE

AND BORN IN NZ

PLEASE REMAIN STANDING

ALLPLEASE SIT

DOWN

BOOLEAN OR

SEARCH

ALL who are LIBRARIANS

OR BORN IN NZ

ORMALE

PLEASE STAND UP

BOOLEAN NOT /

AND NOT SEARCH

ALL who are LIBRARIANS

AND NOTFEMALE

PLEASE REMAIN STANDING

What are your impressions of the

activity?

Would you use it?

SUSAN BROOKESSubject Librarian, Electrical

& Electronic EngineeringThe University of Auckland

Library

Quick Quiz

1. A couple are having a snogfest and someone asks you if you could get them to break it up.

Do you?•A: Tell them to “Get a room!”

•B: Say: “Hey guys, do you think you could do that somewhere

else? People here are starting to feel a bit uncomfortable.”

•C: Stand back and watch until they become so

uncomfortable that they leave.

ACTIVITY 3: Role-play

Difficult Service Situations

1. Fines2. Complaints (about service, policies, maintenance, can’t find items)3. Reference queries outside areas of

expertise4. Technology failure (e.g. copiers, etc.)5. Difficult patrons

3 GROUPS

EACH GROUP – A DIFFERENT SCENARIO (handout, pp. 4-6)

IN GROUPS discuss and come up with the solution

Two “actors” from each group to come up and role-play the scenario & solution

SCENARIO I(handout, p.

4)(5 min)

SCENARIO II(handout, p.

5)(5 min)

SCENARIO III(handout,

p.6)(5 min)

What are your impressions of the

activity?

STEPHANIE CARRLibrary Manager Davis Law Library

The University of Auckland Library

Activity 4: Online QUIZ

Challenges (p.7)

1. DATABASE INTERFACES & CONTENT CHANGE SUDDENLY

2. ORGANISING INTERACTIVE ACTIVITY IN A LECTURE THEATRE (no PCs)

3. VARIETY OF SKILL LEVELS & PRE-KNOWLEDGE AMONG ATTENDEES

4. TIME MANAGEMENT

5. ACHIEVING SUFFICIENT LEVEL OF “DIFFICULTY”

6. PARTICIPANT/STUDENT BEHAVIOUR

7. PRESENTER BOREDOM

8. PRESENTER TIRED

9. ACTIVITY PREPARATION

10. ONE- SHOT SESSION

learningservices@auckland.ac.nz