employee engagement analytics suite – empower demo
Post on 16-Jul-2015
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Survey Questions categorized into Themes (Sample)
SATISFACTION • Overall, I am a very satisfied employee at XYZ.
RECOMMEND • I would recommend XYZ as a great place to work.
ENGAGEMENT • If I were offered a comparable position with similar pay and
benefits at another company, I would not leave XYZ
CO-WORKERS • I interact with a team of competent co-workers with whom I
can collaboratively work
WORK CONTENT
• I clearly understand the expectations of my job role
• My work content is in alignment with my skills and
competencies
WORK
ENVIRONMENT
• We have a work environment that is open and accepts
individual differences
• I have the tools and resources to do my job well
• I am happy with the amenities at XYZ
• I feel this organization values diversity and accepts people
who differ in attributes such as age, gender, ethnicity,
language, education, qualifications, ideas, and perspectives.
• I am able to maintain a healthy work life balance
SUPERVISOR
• My supervisor values me and my contribution.
• I receive adequate coaching and mentoring from my
supervisor
INTEGRITY • I feel comfortable reporting unethical behaviour or practices
without concern of retaliation
COMPENSATION &
BENEFITS
• I am compensated fairly relative to my local market as per
my skills and abilities
• I think that XYZ offers a competitive benefits package
compared to the market and the industry
REWARDS &
RECOGNITION
(R&R)
• The reward and recognition system is performance driven and
motivates me to do better
• I receive appropriate recognition (beyond my pay and benefits)
for my contributions and accomplishments from my clients
and stakeholders
COMMUNICATIO
N
• I receive regular and timely communication about the
organization's strategic goals and objectives from my leaders
• The organization communicates in a proactive manner
regarding critical policy changes and initiatives
VALUES
• The core values of XYZ are demonstrated in all the actions of
the company
• My manager and team live up to the XYZ circle of values
CAREER &
DEVELOPMENT
• The learning opportunities that I need to develop my career
and to do my job better are available to me
• I believe that my career goals can be met at XYZ
XYZ BRAND
• I am very proud to work for XYZ
• XYZ’s Identity as a global brand is well established in my
country
PERFORMANCE
MANAGEMENT
• I understand how my performance is evaluated
• I receive timely and on going feedback about my performance.
• The performance management process at XYZ does a good
job of helping me identify my strengths and development
needs
24
Overall Ratings across Themes
25
Significantly higher than Overall
Satisfaction Not significantly different
From Overall Satisfaction
Significantly lower than Overall
Satisfaction
RECOMMEND
X.X CAREER WORKPLACE
Co-Workers
4.0
Work
Environme
nt
X.X
Work
Content
X.X
Career
Developmen
t X.X Performanc
e
Manageme
nt
X.X
Supervisor
X.X
BRAND STRENGTH COMPENSATION VALUES
Integrity
X.X Values
X.X XYZ Brand
X.X
Communicati
on
X.X
Comp &
Benefits
X.X
R&R
X.X
INSIGHTS
Comparison with 2012 Survey
Attributes 2012 2014
Response Rate XX% XX%
Satisfaction X4 X4
Recommend XX XX
Engagement X2 XX
Co-Workers X4 X0
Work Content X2 X2
Work Environment XX X4
Supervisor XX XX
Integrity XX XX
Compensation and Benefits X2 X4
Rewards & Recognition X0 XX
Communication XX XX
Values XX XX
Career Development X2 X2
XYZ Brand XX XX
Performance Management XX XX
26 Note: The scores have been reworked to a scale of
100
Arrows indicate increase/decrease in 2014 survey scores with respect to 2012 survey
scores
Highest Impact Areas of Strength & Opportunity (Satisfaction)
27
Attribute Performance
T1 4
T2 4.1
T3 3.7
T4 3.9
T5 3.8
T6 3.2
T7 3.4
T8 3.8
T9 3.9
T10 3.6
T11 3.8
T12 3.8
20%
6%
Co Workers
Work Content
Work Environment
Supervisor
Integrity
Compensation Benefits
Rewards Recognition
Communication
3%
9%
8%
3%
5%
16%
Theme % importance
3%
4%
17%
5%
Values
Career Development
WNS Brand
Performance Management
AREAS OF STRENGTH AREAS OF OPPORTUNITY
Work Environment Compensation Benefits
WNS Brand Rewards & Recognition
Career Development
28
Strength and Opportunity Analysis
Areas of Strength: Continue to focus
Co-Workers Work Content Supervisor
Communication Values Integrity
New Dimensions which have become important
Work
Environment
Career
Development XYZ Brand
Key improvement areas
Compensation
& Benefits
Rewards &
Recognition
Performance
Management
Areas of Strength: Continue to focus
Co-Workers Work Content Supervisor
Integrity Values
New Dimensions which have become important
Work Environment Career Development
XYZ Brand Performance
Management
Key improvement areas
Compensation
& Benefits
Rewards &
Recognition Communication
SATISFACTION ENGAGEMENT
Engagement
Average Rating
MACRO SEGMENTS
A:EU - Finance (n=1XX)
B:Information Technology (n=XXX)
C:Human Resources (n=XX2)
D:Admin (n=1X4)
E:Sales & Marketing (n=104)
F:APAC Sales (n=X)
G:Risk & Audit (n=XX)
H:CEO's DR (n=X)
I:COO Directs (n=4)
J:CCO (n=1X0)
K:BFS (n=14XX)
L:Utilities (n=20X0)
M:CPS (n=14X1)
MACRO SEGMENTS
N:India Domestic (n=10XX)
O:Autoclaims (n=11)
P:Insurance (n=XX10)
Q:Healthcare (n=1XX4)
R:S&L (n=1XXX)
S:Travel (n=4X01)
T:Legal & Secretarial (n=12)
U:Retail and CPG & Telecom (n=X1X)
V:DBU & Manufacturing (n=XXX)
W:XYZ - South Africa (n=XXX)
X:International Delivery Support (n=40)
A
X.X
G
X.X
M
X.X
S
X.X
B
X.X
H
4.2
N
X.X
T
X.X
C
X.X
I
O
4.0
U
X.X
D
X.X
J
X.4
P
X.X
V
X.X
E
X.X
K
X.X
Q
X.X
W
X.0
F
X.2
L
X.X
R
X.X
X
X.X
Significantly higher than Overall Theme
Average Significantly lower than Overall Theme
Average
Not Significantly different from Overall Theme
Average 29
Overall Key Action Items
BUILD ON
STRENGTHS
Work Content, Work Environment and Co-workers are strength
areas, with good practices and should continue to remain areas of
focus
REWARD &
RECOGNITION Learnings and Actions for the R&R Program
CAREER
DEVELOPMENT An important driver of engagement – explore ways to facilitate and
articulate long term career opportunities with XYZ
COMPENSATION
& BENEFITS Generally lower scores- but a significant improvement from 2012
BRAND Brand building effort required outside of Location 1 & Location 2
SPECIFIC
SEGMENTS Segment 1 , Segment 2 , Location 1 and Location 2 are segments
with significantly low scores
30
Overall Satisfaction & Engagement
INSIGHTS
* TOP BOX: Proportion of respondents who have rated 5
** BOTTOM BOX: Proportion of respondents who have rated 1 or 2
AVERAGE RATING BOX SCORES
2012 Average 2012 Top Box 1X
%
XX
% X.X X.X 2012 Average Rating 2012 Top Box %
32
Arrows indicate increase/decrease in 2014 survey scores with respect to 2012 survey
scores
INSIGHTS
Significantly higher than Overall Average Significantly lower than Overall Average
A1
1X0
High Performers
34
A2
4X4 B1
X01
Tools &
Resources
-XX%
Tools &
Resources
-X%
Tools &
Resources
-X%
Perf driven
Rewards
-XX%
Perf driven
Rewards
-XX%
Perf driven
Rewards
-XX%
Learning
Opportunity
-X%
Learning
Opportunity
-X%
Learning
Opportunity
-X%
Bottom Box
% A1 A2 B1
Amenities 42% XX% XX%
Compensation 4X% 41% 44%
Benefits 4X% 4X% 4X%
Rewards 2X% 2X% X4%
Macro Segment Summary
Across Macro
Segments (Across Themes)
Significantly High Significantly Low
Across Most
Macro
Segments
(Satisfaction &
Engagement)
Key Areas of Strength Key Areas of Opportunity
Other Unique
Areas of
Opportunity
Performance
Management
Work Environment Willingness to
Recommend
35
Continuous Tracking
37
Pulse Surveys Time Logs
Productivity
Track Needle movements in Employee Engagement using Pulse Surveys and internal data
sources
38
Measuring needle
movements in
engagement drivers
Analyze Engagement trend
using historical / dipstick
surveys
Pulse Report
Segmentation Analysis
40
HIPOs Gen
Millennials
Women Employees
Understand Employee Behaviour by custom Employee Clusters
Key Driver Analysis
46
Career Growth
Opportunities
Rewards and Recognition
Workplace Safety
Identify Drivers of Engagement for each Employee Cluster
Verbatim Analysis
49
Internal Blogs
Helpdesk Tickets
Internal Social Media
Integrate unstructured data sources and Identify Employee Sentiment around Key themes
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