emotional intelligence (ei) in leadership development

Emotional Intelligence (EI) in Leadership Development

The Customer Experience Experts

www.market-awareness.com

Monthly CX/CI Webinar Series:

Emotional Intelligence (EI)

VoiceoftheBusinessAcademy.com

•  On-demand courses, roadmaps, testing

•  Accreditation and certification

•  “How” in addition to “why”

•  Templates to implement in your organization

•  Created by professionals who have implemented in the real-world

•  Organizations can select courses to create their own training programs

Emotional Intelligence (EI)

Quick Introduction of Webinar

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence”

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought

Emotional Intelligence (EI)

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought •  High EI leaders develop stronger teams and communicate more effectively

Emotional Intelligence (EI)

So What is Emotional Intelligence?

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for:

1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for:

1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life

•  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others

Emotional Intelligence (EI)

So What is Emotional Intelligence?

•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for:

1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life

•  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others

•  Researchers suggest Emotional Intelligence can be learned and strengthened, while others claim it is a characteristic a person is inherently born with

Emotional Intelligence (EI)

Emotional Intelligence and Business

Emotional Intelligence (EI)

Emotional Intelligence and Business

Emotion Intelligence is important in business because:

•  Facilitates improved performance

Emotional Intelligence (EI)

Emotional Intelligence and Business

Emotion Intelligence is important in business because:

•  Facilitates improved performance •  Better understand and motivate others

Emotional Intelligence (EI)

Emotional Intelligence and Business

Emotion Intelligence is important in business because:

•  Facilitates improved performance •  Better understand and motivate others •  Outstanding leaders tend to possess high EI levels

Emotional Intelligence (EI)

Why is Emotional Intelligence So Important?

Emotional Intelligence (EI)

Why is Emotional Intelligence So Important?

Emotional Intelligence impacts:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others

Ways to improve your self-awareness:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others

Ways to improve your self-awareness: ü  Keep a journal

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others

Ways to improve your self-awareness: ü  Keep a journal ü  Slow down

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control

Ways to improve your self-regulation:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control

Ways to improve your self-regulation: ü  Know your values

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control

Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable

Emotional Intelligence (EI)

Elements of Emotional Intelligence

2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control

Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable ü  Practice being calm

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation •  Work consistently through goals •  High quality standards for their work

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation •  Work consistently through goals •  High quality standards for their work

How to improve your motivation:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation •  Work consistently through goals •  High quality standards for their work

How to improve your motivation: ü  Re-examine why you’re doing your job

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation •  Work consistently through goals •  High quality standards for their work

How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand

Emotional Intelligence (EI)

Elements of Emotional Intelligence

3.  Motivation •  Work consistently through goals •  High quality standards for their work

How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand ü  Be hopeful and find something good

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy •  Ability to put yourself in someone else’s situation

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy •  Ability to put yourself in someone else’s situation

How to improve your empathy:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy •  Ability to put yourself in someone else’s situation

How to improve your empathy: ü  Put yourself in someone else’s position

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy •  Ability to put yourself in someone else’s situation

How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language

Emotional Intelligence (EI)

Elements of Emotional Intelligence

4.  Empathy •  Ability to put yourself in someone else’s situation

How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language ü  Respond to feelings

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts

How to improve your social skills:

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts

How to improve your social skills: ü  Learn conflict resolution

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts

How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills

Emotional Intelligence (EI)

Elements of Emotional Intelligence

5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts

How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills ü  Learn to praise others

Emotional Intelligence (EI)

Elements of Emotional Intelligence

1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

ü  Observe how you react to people

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

ü  Observe how you react to people ü  Look at your work environment

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations

Emotional Intelligence (EI)

Other Ways to Improve Emotional Intelligence

ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations ü  Take responsibility for your actions

Emotional Intelligence (EI)

Stats About Emotional Intelligence

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender

Emotional Intelligence (EI)

Stats About Emotional Intelligence

•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender •  Emotional Intelligence and job performance

Emotional Intelligence (EI)

How Are Organizations Hiring?

•  Signs of self-awareness

Emotional Intelligence (EI)

How Are Organizations Hiring?

•  Signs of self-awareness •  Ability to self-regulate

Emotional Intelligence (EI)

How Are Organizations Hiring?

•  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy

Emotional Intelligence (EI)

How Are Organizations Hiring?

•  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy •  Ability to display social skills

Emotional Intelligence (EI)

Hints

Emotional Intelligence (EI)

Hints

•  Listen first – then talk…maybe

Emotional Intelligence (EI)

Hints

•  Listen first – then talk…maybe •  Never complain

Emotional Intelligence (EI)

Hints

•  Listen first – then talk…maybe •  Never complain •  Volunteer first

Emotional Intelligence (EI)

Hints

•  Listen first – then talk…maybe •  Never complain •  Volunteer first •  Take responsibility – no excuses

Emotional Intelligence (EI)

Emotional Intelligence Conclusion

Emotional Intelligence (EI)

Emotional Intelligence (EI)

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Emotional Intelligence (EI)

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