emotional intelligence - casbo · eq considered to be a more important indicator of success than...

EMOTIONAL INTELLIGENCE ON THE PATH TO A FULFILLING LIFE

LAFAYE M. PLATTER, ED.D.

APRIL 15, 2017

“These materials have been prepared by the CASBO Retiree Professional Council. They have not been reviewed by State CASBO for approval, so therefore are not an official statement of CASBO.”

Emotional Intelligence is the ability to recognize your emotions, understand what they are telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively. (Earnshaw, 2015)

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Definition

What is Emotional Intelligence (EQ)?

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EQ

Considered to be a more important indicator of success than IQ.

Can be improved with training, unlike IQ.

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Why Is EQ Important?

Higher earningsBetter relationshipsMore opportunitiesMore choices

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Emotional Intelligence 2.0Bradberry and Greaves, 2009

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Emotions Are Contagious

The strongest emotional state gets passed on.

Emotions drive behavior.

Emotions influence decision -making.

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Journal

Why is EQ important in your life?

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About You…Assessments

Groupings (alike/different) discussions

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Personal Improvement PlanIncreasing Your EQ

Set ExpectationsExecute WellEvaluate Your ProgressHave an Exit Strategy – Continuous Improvement Cycle

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Johari Window

Known to self/Known to others

Known to self/Unknown to others

Unknown to self/Known to others

Unknown to self/Unknown to others

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Listen to Understand

What do you mean by…

What’s the difference between…

I wonder…

I’m curious to know more about…

Can you give me an example of…

What would it look like if…

What do you think would happen if…

What’s another way we might…

What do you think…

Have you considered…

How might that affect…

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Soft SkillsCommunication

Teamwork

Problem Solving

Time Management

Attitude and Work Ethic

Adaptability

Self-Confidence

Ability to Learn

Networking

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5 Signs of High EQ

They handle criticism without denial, blame, excuses or anxiety.They are open-minded.They are good listeners.They do not sugarcoat the truth.They apologize when they are wrong.

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Examine the Reason

Everything that is said should be true; however, not everything that is true needs to be said.

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Body Language

Speaks Louder than Words…◦Rolling eyes◦Tapping fingers◦Crossed arms◦Scowl or frown◦Shaking head◦No eye contact

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Email

FactsDataBasic InformationPolicyNOT emotional or sensitive issues.

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Dealing With Difficult PeopleTalentsmart Article

Journal activity

Discussion

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Serenity Prayer

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A Good Reason To Watch TV

Activity

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ConclusionQuestions

Comments

Concerns

Highlights

LaFaye Platter

e4power1@gmail.com

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