educational guidance in flanders

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Project: Educational counseling of

migrants

1 september 2011 – 30 mei 2012

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Headlines

• In advance• How many clients?• How, where and when did they come in ?• Who are our clients?• Focus on their education• The guidance proces• Output

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In advance

• 6 projects in 5 provinces and Brussels• registration of clients in 1 system whe

build up together (thanks to all cooperators)• 2 target groups

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Target Groups

• EIF: – (max. 5 year = priority) legally in Belgium and status of

“inburgeraar” and nationality: not Belgium – or coming from a “third country” and in a procedure of

“reunion of family” or a procedure of “regularization”• IF: – max. 5 year legally in Belgium and status of “inburgeraar”

and nationality: not Belgium – but EU– or coming from “third country” in search for “asile”,

“recognized” or a having a status of “subsidiary protection status”

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Flemish Provinces and Brussels

6

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How many clients?

In between the 1st September 2011 and the 30th May 2012

819

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Where, when en how did they come in?

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Province and Target groupCount Target Group

Province EIF IF Total

Antwerpen 124 82 206

West-Vlaanderen 64 56 120

Brussel 50 12 62

Vlaams-Brabant 113 130 243

Oost-Vlaanderen 71 35 106

Limburg 47 35 82

Total 469 350 819

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Clients and Month of intake

Aantal Target GroupMonth EIF IF Total2011 - 9 26 26 3,17%2011- 10 20 2 22 2,69%2011 - 11 28 12 40 4,88%2011 - 12 49 33 82 10,01%2012 - 1 59 51 110 13,43%2012 - 2 74 71 145 17,70%2012 - 3 74 80 154 18,80%2012 - 4 95 52 147 17,95%2012 - 5 43 49 93 11,23%Total 469 350 819

Preparation of 4 out of 6 projects

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Recruitment and Target Group% Target GroupRecruitment EIF IF TotalOther Services 4,05% 12,00% 7,45%Houses of Dutch 2,35% 0,86% 1,71%Integration Services 52,67% 38,86% 46,76%Education 11,94% 16,29% 13,80%Personal 3,62% 4,29% 3,91%Promotion 8,51% 10,29% 9,15%Public training provider 6,82% 7,71% 7,20%Total 100,00% 100,00% 100,00%

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Who are our clients?

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Gender and Target Group% GeslachtDoelgroep Male Female TotaalEIF 35,90% 64,10% 100,00%IF 53,43% 46,57% 100,00%Totaal 43,40% 56,60% 100,00%

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Origin and target groupTarget Group

Origin EIF IF TotalAfrika 43,90% 19,48% 33,46%Amerika - NA 1,28% 0,00% 0,74%Amerika - ZA 10,06% 1,43% 6,37%Azië 31,69% 30,95% 31,37%België - Europa - EU - 15 0,21% 15,19% 6,62%Europa - Andere 11,99% 12,87% 8,09%Europa - EU - 12 0,21% 16,05% 6,99%Europa - EU - 15 0,21% 13,75% 6,00%Europa - EVA 0,00% 0,29% 0,12%Oceanië 0,43% 0,00% 0,25%Total 100,00% 100,00% 100,00%

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Province and origin

% Most importantProvince Afrika AziëAntwerpen 33,33% 31,37%West-Vlaanderen 26,67% 39,17%Brussel 58,06% 29,03%Vlaams-Brabant 33,06% 26,86%Oost-Vlaanderen 39,62% 23,58%Limburg 18,29% 45,12%Eindtotaal 33,46% 31,37%

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Tongue and Target Group% Target groupTongue EIF IF TotalOther 0,64% 0,00% 0,37%English 19,44% 20,29% 19,80%French 13,68% 6,86% 10,76%Dutch 43,80% 48,57% 45,84%Dutch/English 6,62% 9,14% 7,70%Dutch/French 6,41% 6,57% 6,48%Tolk 2,56% 1,71% 2,20%(leeg) 6,84% 6,86% 6,85%Total 100,00% 100,00% 100,00%

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Tongue and province

Ant West-Vl Brus Vla-Br Oost-Vl Limb TotOther 1,46% 0,00% 0,00% 0,00% 0,00% 0,00% 0,37%English 23,79% 17,50% 27,87% 13,17% 16,04% 31,71% 19,80%French 9,71% 5,00% 22,95% 9,05% 21,70% 3,66% 10,76%Dutch 49,51% 50,83% 36,07% 43,21% 40,57% 51,22% 45,84%Dut/Eng 8,74% 17,50% 3,28% 4,53% 3,77% 8,54% 7,70%Dut/Fra 3,88% 8,33% 3,28% 9,88% 7,55% 1,22% 6,48%Tolk 2,91% 0,83% 0,00% 0,00% 7,55% 3,66% 2,20%

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Age and Target Group

% Target GroupEIF IF Total

Less than18 0,00% 0,57% 0,24%from 18 to 25 32,69% 30,86% 31,91%from 26 to 35 40,60% 38,29% 39,61%from 36 to 45 20,09% 22,00% 20,90%from 46 to 55 4,49% 6,57% 5,38%from 56 to 65 1,28% 0,57% 0,98%Total 100% 100% 100%

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Children and Target Group% Target GroupChildren EIF IF Total

0 57,88% 60,26% 58,93%1 26,71% 17,47% 22,65%2 11,99% 13,10% 12,48%3 2,74% 5,68% 4,03%4 0,34% 3,06% 1,54%5 0,34% 0,00% 0,19%6 0,00% 0,44% 0,19%

Total 100,00% 100,00% 100,00%

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Financial status and target group% Target GroupFinancial Status EIF IF TotalDepends on family/partner 49,25% 16,86% 35,41%Other 1,92% 0,57% 1,34%No income 3,20% 3,43% 3,30%Invalidity 0,21% 1,14% 0,61%Material support 0,00% 2,86% 1,22%Social Services 15,14% 36,00% 24,05%Unemployment fee 5,76% 9,43% 7,33%Partly working 2,77% 3,71% 3,17%Working 15,14% 16,86% 15,87%

Total 100,00% 100,00% 100,00%

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Situation of Living and Target Group

Target Group

Situation of Living EIF IF Total

Separate 7,89% 28,00% 16,48%

Asylum 0,00% 2,57% 1,10%

Family 6,40% 3,71% 5,25%

Parents 13,86% 7,43% 11,11%

With Partner 56,50% 38,29% 48,72%

Institution 0,64% 1,14% 0,85%

Other 1,28% 4,00% 2,44%

Unknown 13,43% 14,86% 14,04%

Total 100,00% 100,00% 100,00%

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StatusStatus EIF IF EindtotaalAndere 8,10% 6,00% 7,20%Arbeidsmigrant 0,43% 2,29% 1,22%Asielzoeker 0,43% 21,71% 9,52%Belg nieuwkomer 0,21% 16,29% 7,08%Erkend vluchteling 0,85% 22,29% 10,01%EU werknemer 0,00% 11,43% 4,88%EU zelfstandige 0,00% 0,86% 0,37%Geregulariseerd 9,81% 1,43% 6,23%Gezinshereniger 74,63% 12,57% 48,11%Regularisatie aangevraagd 4,69% 0,57% 2,93%Subsidiaire bescherming 0,21% 4,00% 1,83%(leeg) 0,64% 0,57% 0,61%Eindtotaal 100,00% 100,00% 100,00%

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Focus on education.

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Diploma (clients perspective)Geen diploma 3,30%LO 1,22%Lager SO 10,99%Hoger SO 37,61%SENSE 0,98%HBO5 0,98%Prof. Bachelor 12,58%Acad. Bachelor 6,35%Master 17,83%MaNaMa 0,24%Doctoraat 0,37%Andere 1,71%(leeg) 5,86%Eindtotaal 100,00%

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Dutch language competencesTarget Group

Level of Dutch EIF IF Total1.1 19,89% 15,77% 18,15%1.2 16,53% 22,69% 19,12%2.1 17,93% 17,31% 17,67%2.2 16,53% 17,31% 16,86%2.3 13,17% 8,46% 11,18%2.4 9,52% 7,31% 8,59%3.1 2,52% 5,77% 3,89%3.2 2,52% 2,31% 2,43%4.1 0,84% 0,77% 0,81%4.2 0,56% 2,31% 1,30%Total 100,00% 100,00% 100,00%

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Years of Education (Clients Perspective)

Years of education %

0 0,37%

1 to 6 1,34%

7 to 12 29,43%

13 to 18 47,01%

More than 18 2,81%

No answer 19,05%

Eindtotaal 100,00%

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Preferred language of education (client 1st contact)

Preferred language of education (client) %

English 6,47%

French 4,27%

Dutch 76,43%

Spanish 0,12%

No Answer 12,70%

Total 100,00%

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The guidance proces

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Status of Clients

%StatusGuidance 58,36%Follow-up 17,95%Completed 16,00%Did not start up 7,69%Total 100,00%

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Mean duration “in days of guidance”

Mean durationProvince TotalAntwerpen 43,8West-Vlaanderen 44,5Brussel 36,0Vlaams-Brabant 48,2Oost-Vlaanderen 54,4Limburg 37,0Eindtotaal 46,6

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Guidance: actions and duration

Target GroupMean count of

“actions”Mean Duration in

minutesEIF 6,2 130,6IF 4,6 110,6Total 5,5 122,0

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Guidance: actions and duration

Actions Count of Actions Duration of actions

With client 46,08% 59,99%

Without client 26,24% 16,54%

Not yet filled in 27,66% 23,46%

Eindtotaal 100,00% 100,00%

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Guidance: actions and durationType Contact Count of actions Duration of actionsOther 1,36% 1,52%Letter 0,87% 0,59%Chat 0,02% 0,01%Email 42,38% 18,14%Talk 9,01% 17,74%Intake 15,65% 41,09%Research 5,36% 9,66%SMS 2,40% 0,54%Phone 21,15% 9,91%Empty 1,80% 0,82%Total 100,00% 100,00%

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Guidance counselors and clientsClients Guidance counselor Mean819 10,5 78

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Output

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Level of education (choice client)Level of education (choice client) %Basiseducatie 1,00%Secundair volwassenenonderwijs 15,33%Universitair talencentrum 1,00%VDAB 17,00%SYNTRA 2,00%DKO 0,33%Werken én Leren 1,00%HBO 19%Hoger onderwijs PBA 16,67%Hoger onderwijs ABA 7,33%Hoger onderwijs MA 8,67%Andere 10,67%Eindtotaal 100,00%

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Quality of service

Answer Options Agree In between Did not agreeInformation was clear 81 18 1Information was useful 85 14 1Information was complete 65 28 7Service can be reached easely 74 24 2First appointment on time 75 17 8Enough appointments/counseling 64 29 7Counselor was friendly 97 3 0Follow-up is good 84 14 2Counselor motivates me 74 23 3Counselor gives good advice 83 16 1

General quality is good 79 19 2

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Thanks

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How did clients reach our guidance service?

How did they reach? TotaalOther services 61 7,45%Houses of dutch 14 1,71%Integration services 383 46,76%Education 113 13,80%Personal 32 3,91%Promotion 75 9,13%Public training providers 59 7,20%Unknown 82 10,01%Total 819 100%