ea @ csu 2006 resources & strategy 2006 a balancing act to survive understand what we need to do...

EA @ CSU

2006 Resources & Strategy

2006• A balancing act to survive

Understand what

we need to do

Promote what we

do & our outputs

Do Stuff /

Get results

Stakeholder Model

Process Model

Develop Solutions

Build Services

Maintain & Improve Services(Change,

Release, Config mgmt)

Maintain Relationships

Core 2: Provide & Maintain Infrastructure & Services

Retire / Replace Models

Core 3: Provide Advice & Strategy

Determine Requirements

Understand the Enterprise & Technology

Current

Future

Develop Models,

Standards & Information

Provide Advice, Strategy & Education

Optimise Models &

Advice

Research Ideas & Determine

Requirements

Core 1: Support Users

Retire / ReplaceServices

Manage Requests

Manage Incidents & Problems

Understand Services &

Infrastructure Provided

Provide Service Desk

Org Model

Operations

Executive Director

Customer Services

Architecture and

Liaison

Project Management Records Management

The Team

• Architects (4)– Infrastructure (What it sits on)– Integration (How it’s shared) – Application (How we build it) – Information (What goes on/in it)

The Team

• Liaison (1)– Teaching & Learning– Community– Research– Business

• Director (herd the tanks)

• Lauren (the real boss)

The Team

• Others for WPI (3)– Contract Process Analyst– Contract BA– Trainee BA

Liaison

• Architecture is two way

• Gathering intelligence, getting feedback

• Educating, explaining, communicating back

• >>> Liaison Role

Architecture Vs Liaison

Focus Architect Liaison

1 Architecture Liaison

2 Liaison Architecture

Pre Strategy• Independently, the team all worried about the same things

• What is architecture? • Education of what we do, why, how we’ve helped• Be seen as professional, valued, made a difference• It’s a big job• Consistent advice based on a quality models

• We don’t sit in a room pulling ideas from the sky – we coordinate and facilitate the brains in the business and the IT division

A&L Customers

• CSU

• IT Operations

Strategy 2006

• Don’t build architecture for architecture’s sake - prioritise it for best benefit

• So trap what’s going on – CSU & Industry

• Put them on the table and weigh up common, best benefits > ALIGN

• … then do something about it

Internal Positives @ month 2

• Team interaction and perspectives > light bulbs coming on > real and obvious multi-disciplinary benefits > Passion

• Greater understanding amongst team of architecture really is

• Realisation that liaison and architecture are intrinsically linked

• Early models and roadmaps being developed• We are experiencing pain where we guessed

First Alignment Experience

Develop Solutions

Build Services

Maintain & Improve Services(Change,

Release, Config mgmt)

Maintain Relationships

Core 2: Provide & Maintain Infrastructure & Services

Retire / Replace Models

Core 3: Provide Advice & Strategy

Determine Requirements

Understand the Enterprise & Technology

Current

Future

Develop Models,

Standards & Information

Provide Advice, Strategy & Education

Optimise Models &

Advice

Research Ideas & Determine

Requirements

Core 1: Support Users

Retire / ReplaceServices

Manage Requests

Manage Incidents & Problems

Understand Services &

Infrastructure Provided

Provide Service Desk

Retire / Replace Models

Core 3: Provide Advice & Strategy

Understand the Enterprise & Technology

Scan Environment

Develop ‘What’s Going on List’

Extract Themes

Determine Actions / Priorities

Confirm Alignment

Communicate

Develop Models,

Standards & Information

Provide Advice, Strategy & Education

Optimise Models &

Advice

Research Ideas & Determine

Requirements

Understand the Enterprise & Technology

Scan Environment

Develop ‘What’s Going on List’

Extract Themes

Determine Actions / Priorities

Confirm Alignment

Communicate

This is going on & where its headed

So we should do these things

Because …

So “heads up everyone”

The List

• 300 things that are going on that we’ve got to do something with / worry about

Approved projects, un-approved projects, unsuccessful project bids, interviews, committee decisions, working party outputs, rumours, innuendo, strategic plans, vendors, sector, technology trends, …

The List

• Explains why people are busy

• Exposes prioritisation process

• Of great interest to many

• Out of date, never ends

Understand the Enterprise & Technology

Scan Environment

Develop ‘What’s Going on List’

Extract Themes

Determine Actions / Priorities

Confirm Alignment

Communicate

This is going on & where its headed

So we should do these things

Because …

So “heads up everyone” & “let us explain”

1 -----2 -----3 -----4 -----5 -----6 -----7 -----8 -----

STRATEGY LIST THEMES ACTIONS

The Junee Protocol (Actions)

1. Critical Technology roadmaps [ITOps]

2. Data governance & App Integration [Bus, ITOps]

3. Assist with infras projects underway [ITOps]

4. IDM [Bus, ITOps]

5. Assist legacy paths [ITOps]

6. App Rational’n / Portfolio Mgmt [Bus / ITOps]

7. Stds to assist operations [ITOps, Bus] 8. Collaboration roadmaps [Bus]

• “When” [Bus]

The Alignment Process

• Green & relatively insular • Relies on the Division’s ability to communicate

with the business • Alignment becomes much clearer / relational• But presumes CSU initiatives are a

manifestation of CSU Strategy – not in a position nor enough evidence or models to influence

Current Fronts

University IT

What Assets / Things Data

How Process Code S/W Applications

Where Location Technology, H/W, N/W

Who Org / Stakeholders Roles

When Key Dates / Cycles Events

Why - Strategy / Legislation Business Rules

Measurements

Complexity Data flows

Data Centre Models

Portfolio

Known Issues Data

Process review list

Strategic Snapshots

A&L Survey

Understanding No Off or % Time spent with business

Blinders Issues hitting ITOps not heard of before

2006• A balancing act to survive

Understand what

we need to do

Promote what we

do & our outputs

Do Stuff /

Get results

More presentations

today & tomorrow

Do Stuff

• Today – predominantly Data & Process

• But you can talk to my team about …

• VOIP• Data centre roadmaps• Server replacement• n-tier• J2EE• AREN• Middleware / Integration• Project technology stds• Early SOA & BPM

• IDM direction• Security• Project EIS [Enterprise Impact

Statements]

• Online Learning Env• Innovation issues• Collaboration strategy• Digital Object Rep• “CSU | When” (Central

Events)