e-government in lithuania jurgita kunigiškytė jarocin, 2009 produced as implementation of the...
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E-government in LithuaniaJurgita Kunigiškytė
Jarocin, 2009
Produced as implementation of the project ERA_IP_10_2008/11/2008
E-government Information society development
Competence in using IT
Computerization of society and public sector
To find out how it is..
• Information society development committee under the Government of Republic of Lithuania has ordered the research to analyze the E-government in LT
• The research represents the opinion of the 15-74 years old Lithuanian inhabitants.
• Real proportions of the Lithuanians’ age, sex, education, occupation, income and living place.
• 1000 respondents has answered the questionnaire.
• The research was done in 2008 July 30-August 20.
Social demographic characteristic of the respondents
Usage of the public sector’s e-services
Problems in working with internet
52
40.6
2.8
0.5
36.2
0 10 20 30 40 50 60
Viruses
Spam
Hucker
Illegal use of credit cardinformation
No problems
Usage of the public sector’s e-services
Public sector’s webpages’ usageDid you use the public sector’s webpages in the past 6
months?
Yes42%
No58%
To find a general information about institution
To find juridical or administrative information
To find contact information
To fill electronic form or to provide necessary information for the electronic service
To find information about public services and its rules
To download electronic forms for the institutional services
Other
Reasons caused the public sector's webpage usage
62.6
38.3
24.4
22.4
22.2
19.4
3.2
0% 20% 40% 60% 80% 100%
Usage of the public sector’s e-services
I am not interested at all in the public sector’s information and services
I prefer to work directly then on internet
Public sector’s webpages are not useful for me
I do not know where on internet I can find information about the public sector
It is difficult to find information on the public sector’s webpages and it is
not safe to use
Other
Reasons caused NOT usage of the public sector’s webpage
48.9
23.6
12.1
4.2
2.1
9.20% 20% 40% 60% 80% 100%
Usage of the public sector’s e-services
Public electronic services' usage
Income tax
Job search University enrollment
Juridical information search
Public library services
Health system services
Transport servicesSocial relieves
Personal documents
Education services
Culture serviceAutomobile’s registration
Construction permissions
Social citizenship Living place change
Declaration to police
Social status certifications
49.329.4
15.915.1
12.510.68.58.2
6.16.05.24.33.63.31.51.30.7
0% 20% 40% 60% 80% 100%
Information accessibility in the public sector’s webpages
44.2
36.1
11.2
7.7
0.7
0 10 20 30 40 50
I found everything I waslooking for
I found almost everything Iwas looking for
I found a lot of information, butcould not find everything
I found not enough
I did not find anything
How comfortable are public services to use
Labai patogu
Gan patogu
Gan nepatogu
Labai nepatogu
(% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą naudojosi internetu, N=219)
Naudojimosi viešosiomis elektroninėmis paslaugomis patogumo vertinimas
44.9
48.2
6.0
0.8
0% 20% 40% 60% 80% 100%
Verycomfortable
Quite comfortable
Quite uncomfortable
Very uncomfortable
44.9
48.2
6.0
0.8
0% 20% 40% 60% 80% 100%
Public e-services that are most difficult to use
Pajamų mokestis
Su sveikatos apsauga susijusios paslaugos
Darbo paieška
Socialinės apsaugos pašalpos
Viešųjų bibliotekų paslaugos
Asmens dokumentų
Teisinės informacijos paieška
Automobilio registracija
Pilietinis dalyvavimas ir konsultavimas
Su transportu susijusios paslaugos
Pareiškimų policijai
Mokymosi paslaugos
Priėmimas į aukštąsias mokyklas
Leidimų statyboms išdavimas
Liudijimų (santuokos, gimimo ir kt.) išdavimas
Kultūros paslaugos
(% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą lankėsi viešojo sektoriaus institucijų
itnerneto svetainėse, N=219)
mažiausiai patogu
28.4
5.4
3.2
3.0
3.0
2.8
2.7
2.4
1.8
1.7
1.6
1.2
1.0
0.9
0.7
0.5
0% 20% 40% 60% 80% 100%
Income tax
Health system services
Job search
Social relieves
Public library services
Personal documents
Juridical information search
Automobile registration
Social citizenship
Transport information
Information to police
Education services
University enrollment
Construction permission
Marriage and other certifications
Culture services
28.45.4
3.23.03.02.82.72.41.81.71.61.21.00.90.70.5
0% 20% 40% 60% 80% 100%
Hmmm... so what?
What decisions can be done to change the weaknesses?
Community decision making
Vision – to create public administration system capable to provide better public services and meet user’s needs
Government as management
Decision making Change planning
Public libraries and e-government
Libraries for innovation– The aim is to strengthen the system of public
libraries in LT and help a library to become a significant institution that would encourage a more active participation of the local communities in the use of the IT possibilities.
Libraries for innovation
Main spheres of using the Internet by users of public internet access in libraries
18.8
32.6
47
47.2
67
85
E-governance
Work andeconomicactivities
Healthprotection
Education
Communication
Leisure andculture
There are two choices in life: to accept circumstances as they are or to take responsibility to
change them. What is your choice?
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