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Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 1
Course: SENG 581 – Quality Software Process Management
Semester: Spring 2016
Course Format
And Credit hours: 1 hr Student Briefs/Discussion, 2 hr Lecture/Research and Project Presentations
3 hours Course Credit
Prerequisites: SENG 510 or consent
Instructor: Dale G. Dzielski, Dale.Dzielski@mail.wvu.edu, office: 304-293-9135 (use sparingly)
Communication Plan: Please use the eCampus Course Message feature to communicate with anyone in
the class and myself. All course material and assignments will be provided using the eCampus features.
The Instructor will attempt to respond to learner questions within 24 hours of receipt of inquiry on
weekdays and 48 hours on weekends.
Schedule: Mondays 6:00 to 8:20 pm
Location: WVU eCampus, https://ecampus.wvu.edu/
Office Hours: Upon Request
Course Objectives: The objectives of this course are to evaluate quality management theory and practice
from a software engineering perspective, research the history, principles and techniques of Quality
Management with emphasis on the Software Development and IT Services organization, and apply quality
management standards to develop quality processes to deliver quality software products with emphasis on
Software Engineering Institute’s (SEI’s) Continuous Maturity Model Integrated (CMMI) models.
Expected Learning Outcomes: Upon successful completion of SENG 581, students will be able to:
1. Identify general quality methods and techniques being utilized by government and business today.
2. Describe where quality practices have come from, why they are needed, and how they are to be
utilized to assist the enterprise in achieving its planning of current and future business and IT
operations.
3. Utilize and synthesize internet research in software process quality management and business
process management and report on findings.
4. Apply the SEI’s CMMI models to real life software development processes in an enterprise.
Required Textbooks: None
Reading assigned from various Internet sources provided by the instructor to include the body of
knowledge from these areas:
Total Quality Management (TQM)
http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
Continuous Process Improvement (CPI)
http://asq.org/learn-about-quality/continuous-improvement/overview/overview.html
Business Process Management (BPM)
http://www.bpminstitute.org/
International Quality & Productivity Center
http://www.iqpc.com/redhome.aspx?region=home
ISO 9000 Series - Quality Management
http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
IEEE Quality Standards
http://www.ieee.org/portal/site
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 2
SEI’s Capability Maturity Model Integration (CMMI)
http://www.sei.cmu.edu/
IT Infrastructure Library (ITIL)
http://www.itil-officialsite.com/
Cyber Security
PMI’s Project Management Body of Knowledge (PMBoK)
www.PMI.org
Six Sigma
http://www.isixsigma.com/new-to-six-sigma/dmaic/six-sigma-dmaic-roadmap/
Malcolm Baldrige National Quality Award
http://www.quality.nist.gov/Improvement_Act.htm
European Foundation for Quality Management’s EFQM Excellence Model
National Quality Institute
http://www.efqm.org
Four TQM Principles from Japan: Kaizen, Atarimae Hinshitsu, Kansei, Miryokuteki Hinshitsu
http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
http://us.kaizen.com/
Others TBA
Technology Needed:
Students must have technology compatible with the standard requirements of the current platform with
eCampus access, https://ecampus.wvu.edu/, and Windows Media Player. Student assignments are
primarily required to be turned in using Microsoft Office 2010 Product Suite therefore reasonable
proficiency in this product is required.
Materials Needed: Students must have a current University email account and WVUID with password.
Grades:
Task % of Total Grade
Assignments
- Research Briefs (6 x 2%) 12
- Case Studies (3 x 3%) 9
- Research Paper Presentation 4
Research Paper 25
Team Project 25
Final Exam 25
Total Class Points 100%
Grading Scale:
100 – 90 A
89 – 80 B
79 – 70 C
69 – 60 D
59 – 0 F
Grading Policy:
A late assignment equals no assignment; however, brief presentations may be made up. Late research paper
assignments and project deliverables will not be graded and count as a zero for the portion of the paper or
project that is late. Exam grading appeals must be in writing on the day the exam is returned. There are no
make-up exams except by prior arrangement with the instructor.
Every attempt will be made to grade projects, assignments, and case studies within seven days of the due
date. Other grades will be graded within the same length of time the student had been given to complete
the assignment, e.g. case studies are given two weeks for the student to complete; therefore, the instructor
will attempt to provide the grade within two weeks after the case study had been turned into the instructor.
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 3
Module Objectives and Learning Outcomes
# Module Objectives - The
student will:
Outcomes – The student will be
able to:
Related
Assignments
1 Quality Concepts Read about and
analyze quality
management theory
and practice from a
software
engineering
perspective.
Explain key quality
terminology.
Discuss basic
quality concepts
cross all industries
today.
Define key quality concepts and
terminology presented in the course.
Perform and present research in
quality areas.
Discuss basic quality topics related
to software engineering.
Brief other student’s research in
quality software engineering topics.
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Final Exam (25%)
2 Quality Methods Read about and
analyze quality
methods and
techniques being
utilized by
government and
business today.
Find and report on quality methods
and techniques.
Study current cases and report on
how quality is handled in each case.
Discuss quality methods and
practices across industry.
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 1 (3%)
Final Exam (25%)
3 Quality
Standards &
Processes
Study quality
standards and
processes and
discuss and report
of how they assist
the enterprise in
achieving its
mission.
Find and report on standards and
processes.
Study current standards and/or
processes cases in industry and
report on how quality is handled in
each case.
Discuss quality methods and
practices across industry.
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 2 (3%)
Discussion Board
(5%)
Final Exam (25%)
4 Quality Research Research a selected
topic in software
quality.
Report on the
selected topic
research findings.
Present the history,
principles and/or
techniques of
Quality.
Develop a research paper on a
selected quality topic.
Present a summary of the research
findings on a selected quality topic.
Reading
Research Paper
(25%)
Discussion Board
(5%)
Research
Presentation (4%)
5 BPM and
Quality
Read about and
analyze business
process
management
practices utilized
by government and
business today.
Find and report on business process
management.
Study current standards and/or
business process cases in industry.
Report on how business process is
handled in each case.
Discuss business process practices
across industry.
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 3 (3%)
Final Exam (25%)
6 Applied Quality
Practices
Demonstrate
quality
management
standards.
Develop an SOP
that will assist in
Deliver an SOP report using the
SEI’s CMMI models of a real life
software development process
within an actual company.
Present a summary of the SOP as a
training guide for employees of the
CMMI Quality
Team Project (25%)
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 4
the delivery of
quality software
products with
emphasis on
applying SEI’s
CMMI models.
Work effectively in
a team to achieve a
successful
outcome.
company.
Collaborate with others to complete
a project successfully.
Research Briefs:
Research briefs will be required every other week and each research brief will be worth 2%, 1% for the
report and a 5 minute briefing in class, and 1% for discussion board posting. There will be 6 briefs each
worth the same amount with the total worth 12% of the final grade. You can utilize the links from the
Required Textbook section above but you are not restricted to only these. It is recommended that you build
upon a topic listed within the syllabus. For example, it can be on Quality standard, tools, application of
Quality in industry or government, etc. Utilize the references, links provided in class, or other Internet sites,
library materials, periodicals, etc. Submit to eCampus by 6 PM the day before class. At the beginning of
each class we will take a few minutes to discuss the briefs.
RESEARCH BRIEF RUBRIC (Total 2% x 6 briefs =12%)
Formatting/Grammar Microsoft Word or comparable
application that can be
converted easily by MS Word,
½ page to no greater than 1
page, 1” margins, 12 pt Times
New Roman, single spaced,
double spaced paragraphs,
Footnotes used for references –
hyperlink only is acceptable, at
least two references must be
used.
No Grammar and Spelling
errors.
.5% for compliance
0% for noncompliance
Topic Selection/Presentation Within the scope of Quality
Management or Business
Process Management
Emerging and innovative ideas
or added knowledge to class
lectures
Different from previous briefs.
Presented brief in class within 5
minutes.
.5% for compliance
0% for noncompliance
Discussion Board Posts 2 sentence overview of your
brief posted.
2 comments or questions
related to another class
member’s brief.
1% for compliance
.5% for partial compliance
0% for noncompliance
Case Studies:
Case Studies will be given approximately every fourth or fifth week and each case study will be worth 3%,
1% for the discussion board posts, .5% for in class discussion, and 1.5% for completed questions. There
will be 3 case studies each worth the same amount with the total worth 9% of the final grade. The specific
Case Study will be provided in eCampus the day it is assigned. Submit to eCampus by 6 pm, the day it is
due. At the beginning of each class we will take a few minutes to discuss the case study.
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 5
CASE STUDY RUBRIC (Total 3% x 3 case studies = 9%)
Formatting/Grammar Microsoft Word or comparable
application that can be
converted easily by MS Word,
short answer questions that can
be bulleted and directly from
case study, include questions
prior to each answer, 1”
margins, 12 pt Times New
Roman, single spaced.
No Grammar and Spelling
errors.
.5% for compliance
0% for noncompliance
Case Study Response
In Class Discussion
Answered correctly all
questions.
Had rationale behind answers.
Shared in class some of your
answers.
1.5% for compliance
Partical credit per question based
upon Case Study
0% for noncompliance
Discussion Board Posts Initiate a specific discussion on
one of the questions.
Post 1 comment on 3 different
classmates initiated discussion.
1% for compliance
.5% for partial compliance
0% for noncompliance
Individual Research Paper: You are required to select a topic within the quality management field of
study and approved by the instructor. You will turn in a title and synopsis worth 1% of your grade, an
annotated outline worth 9% of your grade, the final research paper worth 15% of your grade. You will
provide a brief presentation worth 4% of your grade before the instructor and other students in eCampus.
RESEARCH PAPER PRESENTATION RUBRIC (Total 4%)
Formatting/Grammar Microsoft PowerPoint or
comparable application that can
be converted easily by MS
PowerPoint of your research
paper.
No less than 5 slides and no
more than 10 slides to include:
Title, Content, Summary, and
Bibliography.
No Grammar and Spelling
errors.
2% for compliance
Partial credit will be given:
-.5% grammar/ spelling errors
found
-.5% difficult to read
-.5% organized well
-.5% too much information
0% for noncompliance
Research Paper Presentation Presented clearly and followed
slide material. (.5%)
Demonstrated knowledge of
topic. (.5%)
Topic within paper was
covered in summary. (.5%)
Questions/Answered session
clearly showed signs of topic
knowledge. (.5%)
2% for compliance
Partial credit will be given based
upon assigned percentages in
requirement column.
0% for noncompliance
RESEARCH PAPER RUBRIC (Total 25%)
Final Paper
Formatting/Grammar
Microsoft Word or comparable application that can be
converted easily by MS Word, 1” margins1” margins,
12 pt Times New Roman, double spaced, tab
5% for compliance
Partial credit provided
.5% for each fraction
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 6
paragraphs, footnotes at bottom of page.
Title Page: Title, Date, Name, Course Information
Content: No less than 10 pages and no greater than 15
pages, count excluding title and bibliography pages.
Bibliography: No less than 5 references [This means
separate PRIMARY sources; reuse of a single route
URL such as www.wikipedia.org or
www.quality.com counts only once] You must use the MLA Handbook Seventh Edition.
You may use the free citation builder available from the
WVU Library online at
http://www.libraries.wvu.edu/instruction/citationbuilder/
to help you build your bibliography.
of rules
0% for noncompliance
Title Selection and
Synopsis
Topic must be within the quality or process
management domain. Synopsis should be one paragraph
no longer than ½ page single spaced describing purpose
and objectives of research.
1% for compliance
0% for noncompliance
Annotated Outline
and Draft
Bibliography
Outline that is annotated with brief discussion in a few
sentences about what will be intent of content under
each heading.
No less than 5 references [This means separate
PRIMARY sources; reuse of a single route URL
such as www.wikipedia.org or www.quality.com
counts only once] Does not have to be complete, can vary from final.
You must use the MLA Handbook Seventh Edition
for formatting of bibliography.
9% for compliance
-.5% for each
noncompliant found
0% for noncompliance
Final Research Paper Must meet formatting requirements above.
Organization is easy to follow by reader.
Some information presented on the topic is new from all
other course materials presented in class.
Rationale provided on topic is logical.
References are verifiable and represent experts on topic.
5% Formatting see
above
10% for compliance
-.5% for each
noncompliant area
found.
Quality Processes Team Project: During this course, you are expected to work in a group of 3 or 4
students to develop a software quality standard operating procedure covering material presented in this
course. The specific objective of this project is to apply to a real organization either CMMI for
Development or CMMI for Services to develop aspects of Standard Operating Procedures (SOPs) and other
supporting documentations and presentations within certain Process Areas (PAs) unique to that
organization. The Process Areas depend upon the team’s selection of CMMI for Development Version 1.3
or CMMI for Services Version 1.3. The CMMI for Development Version 1.3 PAs must come from the
following list: Project Planning, Process and Product Quality Assurance, Configuration Management,
Measurement and Analysis, Project Monitor and Control, or Requirements Management. CMMI for
Services PA selection is to be discussed with the instructor. These details will be announced in a class
approximately the 5th week of the semester. Additional instructions on specific project deliverables will be
provided by the instructor throughout the course. In addition to these deliverables you and your group
members will also be required to present the results of your work in a formal oral and PowerPoint
presentation, on e-campus before the instructor and students, during the final weeks of the course before
finals week. Keep in mind the structure of the project requires everyone to do an equal number of
deliverables.
QUALITY PROCESS TEAM PROJECT (Total 25%)
Team Formation and
Customer Selection
Think about an organization you can bring to the team
to help in selecting your team’s organization for the
project. Provide the name of the customer selected.
2%
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 7
Discussion Board Team discussion regarding formation and customer
selection to include:
- What organizations are considered?
- Who makes the arrangements?
- Division of Labor?
- Uniformity of Presentation both of Slides
and Reports.
Each member of the team provides at least 2 post to the
discussion. Note: You can use off resources, email, and
phone to continue project work but must use eCampus
for the two initial planning posts.
3% for compliance
0% for noncompliance
Deliverable 1 -
Project Summary
Team Member 1 Presents PowerPoint slide.
Provide a Project Report that discusses:
Name of organization
Project Name
Project domain
CMMI for Development or CMMI for Service selection
process for PAs. Why these PAs?
Current Project status: does one exist now or is this
new? Is it online, past, present, future of CMMI effort
in organization? What do they want from this effort?
5% in compliance
2% PowerPoint Slide
1% Presentation
2% SOP Report
Deliverable 2 –
Process Area (PA) 1
Maturity Level 2
Team Member 2 provides:
PowerPoint Briefing – Requirement:
The Perspective is as a training tool to the organizations
personnel.
15 Minutes to Present with 5 minutes discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
Deliverable 3 –
Process Area 2
Maturity Level 2
Team Member 3 provides:
PowerPoint Briefing – Requirement:
The perspective is as a training tool to the organizations
personnel.
15 Minutes to present with 5 minutes of Q/A discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in the format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
Deliverable 4 –
Process Area 3
Maturity Level 2
Team Member 4 provides (only if one exists):
PowerPoint Briefing – Requirement:
The Perspective is as a training tool to the organizations
personnel.
15 Minutes to Present with 5 minutes discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
Final Exam: The test is designed to gauge the student’s understanding of topics covered in assigned
reading, lectures, and homework assignments. The final will be comprehensive. The primary focus will be
on all the course materials including that presented by the class. The ‘take home’ exam will be in essay
format and you will be given one week to complete the final exam. No outside sources will be allowed,
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 8
only the materials found in the course folders. Final Exam Rubric will be provided on the exam and
discussed in class during the review.
Academic Integrity: Students who practice academic dishonesty, such as cheating or plagiarism, will be
penalized. Severe penalties will follow from the discovery of any representation of another individual’s
work (in any form) as your own (i.e., copying any portion of written assignments or exams). Check the
MLA Handbook for Writers of Research Papers Seventh Edition (ISBN: 9781603290241) for proper
citation of others’ work to avoid plagiarism in written assignments. Penalties range from a grade of “zero”
on the assignment in question to an “unforgivable F” in the course.
If you have not already done so please go to the website
http://www.libraries.wvu.edu/instruction/plagiarism and sign-in as WVU Students-First Time. Use your
MyID username and password and complete the Tutorial & Take the Test. Please e-mail your certificate
for the test to the Software Engineering Program Coordinator, Dale.Dzielski@mail.wvu.edu. Please refer
to the New Student Orientation Manual for Online Courses at
http://elearn.wvu.edu/students/images/NewStudentOrientationManual_101910.pdf.
The document provides information on eCampus, Mix, STAR, Help Desk, refund policy, WVU Bookstore
and important phone numbers.
Attendance Policy: Students are expected to attend every class. Archives are made available to review if
missed due to personal or work related absence that should be communicated with instructor when
possible. Consistent with WVU guidelines, students absent from regularly scheduled examinations because
of authorized University activities will have the opportunity to take them at an alternate time. Make-up
exams for absences due to any other reason will be at the discretion of the instructor.
Inclusivity Statement: “West Virginia University community is committed to creating and fostering a
positive learning and working environment based upon open communication, mutual respect, and inclusion.
If you are a person with a disability and anticipate needing any type of accommodation in order to
participate in this class, please advise me and make appropriate arrangement with Disability Services (293-
6700). For more information on West Virginia University's Diversity, Equity, and Inclusion initiatives,
please see http://diversity.wvu.edu.
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 9
Tentative Course Schedule and Assignments
Week/
Module
Module/Week
Topic
Reading and Assignments Assignments Due
1/1 Quality
Concepts/
Introduction,
Syllabus
Review,
Quality
Management
Overview
Lecture
Course Syllabus
Getting Started
None
2/1 MLK Day - Recess: University Closed None
3/1 Quality
Concepts/
Briefs,
Quality
Management
Basics Lecture
- A Century of Quality: Interview with
Joseph M. Juran by Scott M. Patton
http://www.qualitydigest.com/feb99/html/b
ody_juran.html
- Tr021.95.PDF, Quality Attributes,
December 1995, SEI,
http://www.sei.cmu.edu/pub/documents/95.
reports/pdf/tr021.95.pdf, Also available in
Lecture 2 Folder
- The 50: People Most Influenced Business
This Century, LA Times, October 25, 1999,
http://deming.org/index.cfm?content=651
- Four Days with W. Edwards Deming by
Scott M. Patton,
http://deming.org/index.cfm?content=6
53
Research Brief 1
4/1 Quality
Concepts/
Briefs,
Quality
Terminology
&
Understanding
Lecture
- Criteria for Performance Excellence, 2008
Baldrige National Quality Program,
http://www.quality.nist.gov/Business_Criter
ia.htm
- A Balancing Act: Sustaining New
Directions, Howard Rohm and Larry
Halbach,
http://www.balancedscorecard.org/Portals/0
/PDF/perform2.pdf
- Using the Balanced Scorecard to Align
Your Organization, Howard Rohm,
http://www.balancedscorecard.org/Portals/0
/PDF/BalancedPerformance_Article1.pdf
- Lead and Manage Your Organization with
the Balanced Scorecard, Dr. Robert S.
Kaplan,
http://www.thepalladiumgroup.com/
- The Strategy Review Process, Dr. David P.
Norton,
http://www.thepalladiumgroup.com/
- Strategy Execution – A Competency that
Creates Competitive Advantage, Dr. David
P. Norton,
http://www.thepalladiumgroup.com
Viewing Assignment
- W Edwards Deming – Part 1
Research Brief 2A (based upon
rotating class list)
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 10
http://www.youtube.com/watch?v=GHvnIm9UE
oQ
- W Edwards Deming – Part 2
http://www.youtube.com/watch?v=mKFGj8sK5
R8&feature=related
- W Edwards Deming – Part 3
http://www.youtube.com/watch?v=6WeTaLRb-
Bs&feature=related
Steve Jobs on Juran
http://www.youtube.com/watch?v=jG4EqsJyuo4
&context=C392e96bADOEgsToPDskIkoQ9eYx
yz3kt2MsKqux_F
- The Juran Trilogy
http://www.youtube.com/watch?v=OEN48Vz7K
RA
5/2 Quality
Methods/
Briefs, Case
Study 1,
Quality and
Methods
Lecture
- Six Sigma for Better IT Operations and
Customer Satisfaction, Tracy Mayor,
http://www.cio.com:80/article/print/3199
9 - A Long, Strange Trip Ahead: Process
Management And Data Quality, Thomas C.
Redman, Ph. D., ICIQ02-
PMDQRedman.pdf
From Quality Management To Organization
Excellence: “Don’t Throw The Baby Out With
The Bath Water”, Kevin J. Foley, Quality
Management.pdf
Research Brief 2B (based upon
rotating class list)
Research Title and Synopsis
6/2 Quality
Methods/
Briefs,
Quality
Practices and
Methods
Continued
Lecture
“An Introduction to Lean Design For Six Sigma
(LDFSS)” PowerPoint Slides, Lean Design For
Six Sigma, Robert O’Shea, Raytheon, May 25,
2007.
“A Roadmap for Implementing Continuous
Improvement in an Administrative
Environment” PowerPoint Slides, Sterling
Savings Bank, Banaugh, Spokane, Washington.
“A Beginner’s Guide to Six Sigma” PowerPoint
Slides, Jones, Six Sigma In Healthcare,
Commonwealth Health Corporation.
“Lean Enterprise Model”, fixed handout, USAF.
“Aligning Six Sigma with Strategic Initiatives to
Ensure Success” PowerPoint Slides, Edward D.
Craven, March 28, 2007, New York-
Presbyterian, The University Hospital of
Columbia and Cornell.
Research Brief 3A (based upon
rotating class list)
7/3 Quality
Standards
and
Processes/
Briefs,
Standards &
Guidelines
Lecture
“Business Process Modelling and
Standardisation”, CIMOSA Association e.v. at
ADITEC, K. Kosanke, Stockholmer, Boblingen,
Steinbachstr. 25, D-52074 Aachen, Registered at
the Court of Aachen/Germany, Registr. Nr.
3225.
“The 2010 BPTrends Report on Business Rules
Products”, Curtis Hall and Paul Harmon,
Version 1.0, April, 2010.
“BPM Product Report Introduction and
Overview”, Paul Harmon, Copyright © 2010,
Business Process Trends, www.bptrends.com.
Research Brief 3B (based upon
rotating class list)
Research Annotated Outline
and Bibliography
Case Study 1
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 11
“Continuous Process Improvement
Transformation Guide”, May 2006, U.S.
Department of Defense, May 11, 2006.
“Evolving A Comprehensive Measure for
System Quality”, Guimaraes, Armstrong, Jones,
MIT.
“Going Up the Down Escalator: Managing Risk
in an Uncertain World”, Robert N. Charette,
ITABHI Corporation, Copyright © 1993
ITABHI Corporation.
8/3 Quality
Standards
and
Processes/
Briefs,
Quality &
Business
Process
Lecture
“Business Plan ISO/TC 176 Quality
Management and Quality Assurance”, ISO/TC
176 Business Plan N847, 2/28/2005, Version:
Final.
“Quality Standards for Quality Development in
e-Learning: Adoption, Implementation and
Adaptation of ISO/IEC 19796-1, Christian M.
Stracke, University of Duisburg-Essen, Essen,
Germany, 2006.
“A Software Engineering Body of Knowledge
Version 1.0”, Hilburn, Hirmanpour, Khajenoori,
Turner, Qasem, Technical Report, CMU/SEI-
99-TR-004, ESC-TR-99-004, April 1999.
“Software Engineering Process Group Guide”,
Fowler and Rifkin, September 1990,Technical
Report, CMU/SEI-90-TR-024, ESD-90-TR-225.
Research Brief 4A (based upon
rotating class list)
Quality/BPM Research Paper
9/4 Quality
Research/
Briefs,
Research
Paper
Presentations
CMMI for Development, Version 1.3,
http://cmmiinstitute.com/resource/cmmi-for-
development-version-1-3-microsoft-word/,
lasted accessed: October 4, 2013.
Research Brief 4B (based upon
rotating class list)
Research Paper Presentation
10/4 Quality
Research/
Briefs,
Research
Paper
Presentations,
Case Study 2
Other students research papers and briefings
available on eCampus.
Research Brief 5A (based upon
rotating class list)
Research Paper Presentation
11/4 Midterm
Break
NO CLASS No Assignments
12/5 BPM and
Quality/
Briefs,
Business
Process
Management
Lecture,
Possible Guest
Subject Matter
Expert
“21st Century Strategic Design”, Version 1.0,
May 15, 2010, © Dale G. Dzielski, CMA, PMP.
SEPG Europe Conference, Dublin, Ireland
Presentations, 2011.
Research Brief 5B (based upon
rotating class list)
Case Study 2
13/6 Applying
Quality
Practices/
Briefs, CMMI
Lecture
UNC ITS, ITS Remedy Services, ITIL:
Information Technology Infrastructure Library,
ITIL Model Overview and Impact on ITS
Presentation, April 2012.
ITIL Software Scheme – What is it about?, 22
Research Brief 6A (based upon
rotating class list)
CMMI Quality Process Team
Project Deliverable 1 Report
Project Deliverable 1
Dzielski Spring 2016
WVU Software Engineering
Quality Software Process Management
Page 12
May 2009 by Peter Brooks (FISM).
ITIL® Service Management Practices V3
Qualifications Sheme.
Core Study Material for ITIL® Qualifications,
www.itil-officialsite.com , April 3, 2012.
ITIL® is ITIL, Whittleston, University of
Northampton, White Paper, March 2012, © The
Stationary Office 2012.
Presentation
14/6 Applying
Quality
Practices/
Briefs, Case
Study 3,
CMMI
Continued
Lecture
Team Presentations and Reports in eCampus Research Brief 6B (based upon
rotating class list)
CMMI Quality Process Team
Project Deliverable 2 Report
Project Deliverable 2
Presentation
14/6 Applying
Quality
Practices/
Briefs, CMMI
Completed
Lecture, Team
Project
Presentations
Team Presentations and Reports in eCampus
Take Home Final Exam Discussion
Case Study 3
CMMI Quality Process Team
Project Deliverable 3 & 4
Report
Project Deliverable 3 & 4
Presentation
15 FINAL
EXAM
No Class – Turn in Exam in eCampus Final Turned into eCampus
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