dynamics day 2016: service transformation through digital platforms

About Ryman • Our History• Our Culture• How Ryman and

Intergen came together

• The myRyman story

Transformation Objectives

• Improved care – better face time with resident

• Better communications with resident, families and Ryman care staff

• Create competitive market advantage

What it’s not about:• Reducing staff • Working people harder• Not about money — It’s about

people

Build Core Technology stack to enable device deployments. Office 365 to empower staff with the right tools

Transformation Roadmap

Transformation RoadmapInitial builds on W8.1 deployed on Surface 3, mobile device fleet managed by Intune

Application evolution! Windows 10 early adopter, migrate app to UWP – cross platform capable

Transformation Roadmap

The Future?• Wider deployment across

Ryman• Entertainment services• IOT • Data Analytics – Improving

care interventions• Mobility

Build a Winning Team

• Core team of Product Owners, developers, testers and architects

• Co-located & remote team members

• Speed and Agility• Talk as one, move as one• Solid governance model• Strong understanding of team

dynamics (Offer/Expect, Myers Briggs)

Be Agents of Change• Embrace change early – get people excited to sign up and change their

organisation • Get the business involved early – identify your champions who use their reach to

lead change• Shape the vision and develop initiatives to that seek to achieve it • Remove obstacles to change that pose threats to change • Produce, track and celebrate success, small or large, show the results • Feedback, Feedback, Feedback – show your listening, demonstrate credibility• The best product owners are users of the final solution

It’s all about peopleThe central change challenge is not strategy, not systems, not

processes.

It is “changing people’s behaviour”

KOTTER & COHEN, THE HEART OF CHANGE

Programme Takeaways• Agile works • Don’t DO Agile …. BE Agile in everything you do • Get the business engaged in your programmes and projects early • Get your customers excited about your transformation• Get pilots out quickly – get feedback fast “release -> feedback -> release”• Engage closely with your vendor • Share the vision – work as a team – understand each others strengths – work

to them

Innovation in the Healthcare Sector

Innovation in the Healthcare Sector

Deloitte 2016 Global Healthcare Sector Outlookwww.deloitte.com/healthcareoutlook

“Dartmouth-Hitchcock ushers in a new age of proactive, personalised healthcare using Cortana

Analytics Suite”

Health Sector Experience