dsv china brochure - dsv global transport &...
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DSV China
GLOBAL TRANSPORT AND LOGISTICS
DSV Global Transport and Logistics
Dear customer,
At DSV, we recognise our customers’ needs for flexibility. Using one of
our 135 multi-user warehouses around the globe, which include 23
warehouses in mainland China, will enable you to respond quickly to
market changes by expanding or reducing inventory levels at variable
cost. We help you to identify the optimal location for storing and han-
dling your goods as cost-efficiently as possible.
DSV China offers warehouses in Shanghai, Suzhou, Beijing, Tianjin,
Shenzhen, Guangzhou, Chengdu and other cities. Our warehouses
are managed and run using our own resources, including warehouse
employees, equipment and IT systems, in order to ensure that we con-
tinually maintain full control over operations.
Our organisation is divided into three divisions: DSV Air & Sea, DSV
Road and DSV Solutions, each with their own boards. The DSV culture
is characterised by a flat, transparent organisation in which it is easy to
find the right person. Our customers tell us that we are easy to work
with, and our employees are empowered to provide solutions – wheth-
er on a local or an international level.
We would love the opportunity to discuss with you how we can support
your business growth.
Welcome to DSV!
Warm regards,
The DSV China Management Team.
With offices in more than 75 countries all over the world, DSV
is a truly global supplier of transport and logistics solutions.
Over 22,500 DSV employees recorded annual revenues of
over 6 billion euro. DSV is one of the 20 most-traded stocks
on the OMX stock exchange in Copenhagen, Denmark.
Key figures China
Employees: 1000
Warehouses: 30
Warehouse surface: 150,000 sqm2
Licence: Class A
WMS: DSV CargoWRITE
1
Case study
IC Companys is one of Scandinavia’s largest fashion compa-
nies with a turnover of 3.3 billion US dollars and more than
1,600 employees. The company’s well-known brands such
as Tiger of Sweden, Peak Performance, By Malene Birger and
Saint Tropez are sold through over 450 retail and franchise
stores, through e-commerce and through some 8,000 dis-
tributors in more than 35 countries.
DSV e-Services
DSV’s e-Services track & trace system provides detailed
status information at each step during your cargo’s journey,
right up to the moment of delivery. This comprehensive set
of tools offers a full range of functionalities including book-
ing and reporting. The portal is easy to use, and access can
be shared with your suppliers and customers. It significantly
reduces documentation errors and increases communication
efficiency when dealing with imports or exports.
Other Services
• Combined services (sea - air)
• Hazardous and temperature-controlled cargo
• Customs clearance and documentation
• DSV cargo insurance
DSV Air & Sea is a global transport and logistics provider
determined to be your preferred service partner for inter-
national trade. DSV Air & Sea offers alternative routings and
flexible schedules to suit even the most demanding logistical
requirements to and from all parts of the world. With approx.
6,400 employees in over 75 countries, handling more than
770,000 TEUs of sea freight and more than 260,000 tons
of air freight a year, DSV Air & Sea has the market share and
buying power to offer diverse freight-forwarding solutions.
Airfreight Services
DSV Air & Sea is a premier air freight provider offering an
exemplary level of service, which makes us the preferred
partner for some of the world’s most selective international
trading companies and retailers.
Express Services Efficient in terms of both
transit time and price
Daily Flight Services Flexible direct pick-up and delivery
Consolidated Services When cost-effectiveness is
your number one priority
Full and Part Charter We operate our own charter
department with dedicated
employees
On-board Courier Extremely urgent parcels
delivered to their destination
as soon as possible
DSV Air & Sea
Sea freight Services
DSV Air & Sea has the expertise, market share and buying
power to offer comprehensive freight-forwarding solutions.
With our local customer service representatives in almost all
parts of the world, we always keep you up to date, ensuring
that you stay one step ahead of your freight.
Full Container Load (FCL) Services
Door-to-door or port-to-port, to and from locations
worldwide
Less than Container Load (LCL) Services
Own consolidations, guaranteed capacity, frequent
departures
Non-containerised Load/Special Equipment
Overweight and out-of-gauge shipments which are
unsuitable for standard containers
Break Bulk
Our dedicated Project Department employs specially
trained and highly experienced staff
Buyer’s Consolidation Services
Your cargo can be delivered to our facilities
by multiple suppliers
As one of the pioneers in its industry, IC Companys started out
sourcing the manufacturing of goods to China as early as the
beginning of the eighties. As the business, service quality and
visibility requirements in the supply chain grew, the Chinese
logistics operation also increased. In 2008, IC Companys invited
DSV to participate in a tender for the freight operation from
China, India and Bangladesh for its entire store network in
Europe and Canada. DSV is now managing inbound domestic
trucking as well as buyer consolidation and loading & ship-
ping for IC Companys. Through DSV’s Purchase Order Vendor
Management system, IC Companys has a clear overview of
the status of each order and can adequately anticipate any
delays. The DSV online booking system allows suppliers to
proactively book a pick-up as soon as orders are ready, and
they can monitor the progress of each consignment using
the track & trace facility.
In the DSV warehouse facilities in Hong Kong and Shanghai, DSV
optimises the container loading plans, thus reducing the logis-
tics costs per item. DSV builds customised ‘Garment on Hanger’
boxes to optimise the use of space and ensure that the clothes
arrive at their destination in pristine condition. Nete Synnest,
who is responsible for transport and customs at IC Companys,
has been truly content with DSV over the past 5 years. “Not only
has DSV provided us with greater visibility of our supply chain
but it has also done a good job in facilitating the increased volume
and complexity of our business, hence positively contributing to
IC Companys’ growth,” comments Nete.32
DSV started implementation immediately after being
awarded the contract. Danfoss required some products
to be repacked and/or grouped into specific packaging.
A highly customised standard operating procedure (SOP) was
created by a joint team of logistics professionals from
Danfoss and DSV. That team was subsequently responsible
for providing training, and embedding the SOP in the ware-
house operation. Since Danfoss opted to continue using
its own system, the DSV team members familiarised them-
selves with the client system. To cope with the wide
variety of product sizes, DSV proposed a customised racking
solution which significantly increased storage capacity in the
racking locations and resulted in 20% extra warehousing
space.
Danfoss has now been working with DSV in China for two
years, and Dai Jian, Supply Chain Director of Danfoss in
China, looks back on the cooperation with satisfaction:
“We have had no accidents over this period, and important
KPIs such as ‘Goods Received’, ‘Delivery On-Time, In-Full’
and ‘Inventory Accuracy’ are reaching levels of 100 per-
cent.” In recognition of its commitment to Danfoss, DSV
was awarded an ‘Excellent Vendor’ certification by Danfoss
in 2012.
Danfoss is a privately owned, global company employing over
23,000 people in 51 countries. This Danish manufacturer of
climate, energy and power equipment was faced with a situa-
tion in which the supply chain was having difficulty keeping up
with the pace of growth. As a result it was becoming increas-
ingly difficult to provide a consistent service level, especially
to the northern part of China.
At DSV, we recognise our customers’ needs for flexibility.
Using one of our 135 multi-user warehouses around the
globe will enable you to respond quickly to market changes
by expanding or reducing your inventory levels at variable
cost. DSV Solutions helps you to find the right warehouse
location for your goods to ensure that they are optimally
stored and handled as cost-efficiently as possible. Our in-
dustry-specific storage solutions are tailored to your product
and market needs.
Inbound Transport Management
We manage the inbound flow of your goods into our ware-
houses as well as the inspection and registration of the
incoming products. Our inbound services include unloading
and palletising, checking the goods for defects and damage,
recording serial numbers or items, and storing your products
in the assigned racking or bin locations.
Storage
We operate a continuous cycle-counting process to en-
sure that the stock levels in your system match the levels
shown in our warehouse management system (WMS) and
the physical stock levels in the warehouse. We can integrate
our WMS with various client-based ERP systems including
SAP and Oracle. We offer multiple storage possibilities such
as bulk storage, shelf and bin locations as well as conven-
tional rack storage for a wide variety of pallet sizes. DSV runs
a number of bonded warehouses throughout China which
DSV Solutions
eliminate the need for local customs clearance. Hence, DSV
is an excellent partner for trans-shipment platforms or dis-
tribution centres located elsewhere in Asia or globally.
Pick and Pack
We can handle your sales orders, which you submit to us in
a pre-agreed format and frequency, according to a selec-
tion of picking principles including ‘First In, First Out’ (FIFO),
‘First Expired, First Out’ (FEFO) and ‘Last In, First Out’ (LIFO).
We always check the accuracy of each sales order, includ-
ing the packing list and parcel label, before dispatch, and
sub-sequently load the orders into delivery vans or trucks.
We can draw on a flexible pool of dedicated warehouse op-
erators and are therefore able to handle seasonal peaks.
Value Added Services
In addition to our core services, we offer a wide variety of
Value Added Services which are performed by experienced
teams striving for flawless execution. The range of Value
Added Services offered by DSV Solutions in China includes:
• Kitting/assembly
• Testing
• Packaging/repackaging
• Configuration/customisation
• Labelling
• Repairs
Consultancy
• Network optimisation – improve your national,
regional or global distribution model
• Management reporting – best-practice reporting
principles for maximum control
• Warehouse design – construction and location
• Standard Operating Procedure – design and
enforcement.
DSV CargoWRITE
DSV Solutions offers a comprehensive IT suite called
CargoWRITE, which includes:
• Warehouse management system (based on Red Prairie)
• Freight management system
• Duties management system
• Integration gateway
• e-Visibility
DSV Solutions China employs a dedicated team of engineers
for solution design. Their services include the configuration
of warehouse management systems, development of EDI
interfaces, and implementation of operational and customer-
service processes.mentation.
Case study
54
Case study
Domestic Distribution
DSV is currently managing the specialised domestic distri-
bution for a well-known, US-based global manufacturer of
electronic and mechanical equipment. The company imports
and distributes train components and spare parts, and has a
widespread customer base throughout China. Due to its large
network of regionally located distribution providers, the man-
ufacturer was struggling to manage its operation efficiently.
Road-based transport in China falls under the responsibility
of the DSV Logistics organisation. DSV offers attractive and
flexible distribution management solutions with short deliv-
ery times for groupage cargo as well as part and full loads.
We specialise in designing solutions to fit each individual
customer’s needs, and we deliver to any part of China.
Groupage Efficient in terms of transit time and price
Part Loads Flexible direct pick-up and delivery
Full Loads Optimised capacity utilization, lowest
cost per Kilogram.
Distribution Management
We are committed to finding the most suitable distribution
solution for you in terms of lead time, quality and cost.
We handle the planning, execution and administration of
all transport operations. DSV Solutions always selects the
most favourable distribution solution depending on the size,
weight and destination of your sales order. Our track & trace
system allows you to monitor the progress of the shipment
from pick-up to final delivery. Our state-of-the-art trans-
port management system (TMS) connects our network of
dedicated subcontractors who are specialised by lanes or
products. DSV Solutions is currently managing the transport
activities for over 20 companies in China, thus providing the
critical mass for a highly efficient customer services opera-
tion.
DSV Distribution Management
Other distribution management services include:
• Order management
• Shipment planning
• Freight execution and monitoring
• Exception reporting and proof of delivery
• Freight settlement (incl. freight invoice audit & client billing)
• Performance reporting
Carrier Selection and Management
As we are a licensed provider of trucking services, you will
benefit from the transparency and the VAT policy of a single
transport invoice for your combined distribution throughout
China. By leveraging our global buying power, we are able
to negotiate competitive rates and always ensure sufficient
capacity. We select the most suitable carrier from our ex-
tensive carrier base or use your preferred carrier if you wish.
Moreover, we monitor and measure all carriers on a day-to-
day basis using key performance indicators (KPIs) and score-
cards based on your requirements.
Invoice Settlement
DSV Solutions’ freight management system supports a
range of invoicing formats and methods. We check and audit
carrier bills, and we can flexibly invoice you in line with your
administrative processes (match and pay, self-billing, etc).
We can also handle cost-plus pricing and consolidate invoic-
es per agreed period.
Cross-Docking
We offer short-term storage and consolidation of shipments.
In that case, goods for a specific sales order are placed in the
cross-docking area to await the arrival of the other compo-
nents for the same order. They are then consolidated into a
single shipment and prepared for delivery.
Track and Trace
Clients can book and manage their shipments online through
DSV e-Services. The track & trace data can be accessed
through a web portal or directly integrated into the client’s
own planning systems using electronic data exchange (EDI).
Our customers’ suppliers can also access the e-Services
portal in order to arrange a pick-up as soon as the goods
are ready to ship.
Now, three years after DSV took over the management of
the distribution activities, volumes have more than doubled
and the scope of services has increased dramatically. DSV’s
transport management system (TMS) gives the customer
visibility of the entire operation and a single point of contact,
which has improved customer service.
In addition to ensuring that all the orders are delivered on
time and in full, DSV also provides a range of Value Added
Services. Upon receipt, all goods are quality-checked and
then re-packed into customised packaging if necessary.
Most of the train components and spare parts only stay in
the DSV warehouse for a short period. On the cross-dock
platform, the goods are sorted and consolidated into com-
plete orders before being dispatched. They are monitored
through the track & trace facility right up to the moment of
final delivery.
“The distribution operation is truly unique in China. It clearly
demonstrates our flexibility and underlines our commitment
to shaping our service offering around the client’s needs,”
says Landy Yao, Contract Manager for DSV Solutions. “Our
client has a global reputation for second-to-none profes-
sionalism. Despite the extremely high service-level require-
ments, I am proud to say that we are consistently meeting
– and exceeding – the customer’s expectations,” continues
Landy.
76
Key figures Asia
Employees: +2000
Countries: 11
Locations: 63
In operation: +30 years
Warehouse surface: +200,000 m2
DSV AsiaLogistics & Transport hubs
Extend Your Reach into Asia
Whereas Asian hub locations were previously mainly limited
to Hong Kong and Singapore, the opening up of the Chinese
market has facilitated the emergence of Free Trade Zones
with bonded warehouse facilities on mainland China.
Shanghai and Shenzhen are becoming increasingly popular
as hub locations for intra-Asian freight management as it
is often conveniently located with respect to production
facilties, which in turn significantly reduces distribution
costs and transit times. Our rapidly expanding presence in
the region includes offices at major ports as well as logistics
operations in major markets and hub locations.
Local Expertise
You can depend on our knowledge of local customs regu-
lations and our extensive distribution networks to get your
products to your clients and distributors on time and in
perfect shape. DSV’s regional presence can support your
growth into new Asian markets. With the financial strength
of a global player, DSV is a reliable long-term logistics
partner.
Intra-Asian Network
Dedicated Intra-Asian Team
All intra-Asian cargo flows are handled by a dedicated regional
team of commercial, operational and customer-service
employees. This set-up allows us to communicate efficiently
and deal swiftly with any commercial or service issues that
may arise.
A Unique Service Offering
The DSV network offers door-to-door visibility of your
shipments, with the possibility for our track & trace data to
be interfaced with your system using EDI or to be accessed
through our online portal. For air cargo DSV even offers a
same-day uplift service and a next-day delivery service
throughout Asia. Our central billing department provides you
with a standardised invoice for all your freight flows.
8
GLOBAL TRANSPORT AND LOGISTICS
WWW.CN.DSV.COM
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