the last mile: an examination of effects of online retail delivery strategies on consumers

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THE LAST MILE: AN EXAMINATION OF EFFECTS OF ONLINE RETAIL DELIVERY STRATEGIES ON CONSUMERSEsper, Terry L;Jensen, Thomas D;Turnipseed, Fernanda L;Burton, ScotJournal of Business Logistics; 2003; 24, 2; ABI/INFORM Completepg. 177

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