disaster management program by myoperator(1)

Free Disaster Management Helpline System

Introduction

MyOperator is a call management system designed for businesses to help them manage their day to day call communication

MyOperator was launched in March 2013 and currently running over 10,000 business accounts with 70 people team

70+ Team

29 States

45+Servers

Free Call Helpline System

We are offering MyOperator system during disaster relief response to help organizations efficiently deliver their support to large masses.

We are asking organizations to do prior registration as part of preparation.

The Million $ Question

Can we improve upon relief responses during calamity

by managing calls?

MyOperator does it

by preventing relief calls missed

by distributing calls to larger team

by checking real-time reports on calls

SAAS

Telephony infrastructure is

costly to setup and maintain; MyOperator

works on cloud.

MyOperator is scalable and can

handle all your call load even when you

scale huge.

•You pay for your use only and we keep

improving and updating MyOperator

regularly.

IVRS

30-Seconds Setup

Case Study: Call Management, Flaberry.com

Flaberry, an online gifting startup was looking for a solution wherein all their customers could call for sales and support.

MyOperator helped them receive all calls on a single number and keep a track of every call, missed and picked.

Flaberry is now able to ensure effective business call communication, with good quantity and quality.

Solution

Benefits

Case Study: Toll-free Number, Ricoh

Ricoh is an IT organization and is the database provider of MyOperator. They wanted a toll-free number for its business to drive crazy traffic on its website.

MyOperator helped them with a toll-free number which they shared on their website. This number tracked both the calls missed and picked.

Solution

BenefitsRicoh has managed to get more calls on their toll-free number provided by MyOperator, without missing a single call.

Case Study: Call Tracking, Mahindra First Choice

Mahindra First Choice wanted to track result from various marketing campaigns across sources

MyOperator helped them with call tracking facility by providing separate numbers for each campaign or source.

Solution

BenefitsIt helped them number of calls from each source or campaign and hence analyze ROI from each.

Features

Some more features…

- User Extensions

- Multi-user Login

- Add Notes

- Follow-ups

- Callers’ Location

- Online Dashboard

- Holiday Mapping

- Block Callers

- Intercom Facility

- SMS

Notifications

- API Integration

- CRM Integration

- Time Routing

- Contact Routing

- Location Routing

- Call Notifications

- Multi-level IVR

- Map Departments

Dashboard

Departments Traffic

Users’ Performance

Call Geography

Time-wise traffic

Logs

Call RecordingsCall Details

Add NotesAdd Contact

Send SMSBlock Callers

Reports

Get business call reports on: Total Outgoing callsConnected on IVR and Mobile calls Missed on IVR and Mobile calls

Total Incoming callsTotal Outgoing calls

Connected IVR and Mobile calls

Missed IVR and Mobile calls

Push Reports

Get daily reports in your inbox

Manage Online

Manage everything as required

anytime, anywhere

Professional IVRS

Distribute call volume

Create awareness

Improve interactions

Dialing Methods

Connect to users in a department

serially

Round robin method for equal call distribution

Call users in parallel to ensure fastest response

Hybrid -1Special internally

developed

Hybrid -2Special internally

developed

Multi User

Allot ExtensionsDefine Permission

Assign roles to each user to allow different levels of access Let them manage calls in a smarter way

Direct Dial

Connect with any user or department without the IVR or initiate directly through the mobile app

APIs

RESTful Public API

CRM Integrations

Salesforce

Freshdesk

Pipedrive

VTiger

Kreato

Zoho

Support CRM

Add ‘Support’ calls as directly as tickets on

CRM

Add mobile calls as follow up activity on

each ticket

Check follow up reports on each ticket

and measure resolution time

Live Calls

See calls as and when they come and manage them accordingly by checking or maintaining notes

Notes

Store notes about conversations, follow up to deliver effective communication

Click’o’Call

Call any customer directly through web panel and keep track of all communication

Users

Track the calls of all the users in the organization at one place

Analyze their performance of call accountability

Add users who handle calls in your business with distinct extension

Add users to various departments to handle calls from IVR

Active Users

Allow users to manage calls communication for themselves or team by converting them to active users

Add contacts, notes etc.

Multiple level of permissions

Access to web to track calls

Enable mobile tracking

Active Users PermissionsConfigure permissions to active

users as per the organizational need.

Notifications

Notification through SMS, Email or API

Send notification in real-time for each call

Customize the events for notification

Plans

Choose from one of the standard plan or request quote on custom or enterprise solutions

Organizations working on disaster reliefs can get the MyOperator service free of

cost.

Virtual Number

A virtual number is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Fixed, Mobile or VoIP.

Simultaneous calls

Always reachable

Route calls seamlessly

Toll Free Number

A toll-free number is a telephone number that is billed for all incoming calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number is free of charge.

Free for callers

Always reachable

Route calls seamlessly

Contact Based Routing

Allow only the people in your contact list to get in touch with

you

Location Based Routing

Improve your caller’s experience based on the

location

Time Based Routing

Fix a time slot and answer calls within that particular time

period

Multi Level IVRs

Set customized welcome note

Define menu with extensions

Create voicemail when busy

Language Support

Create IVR in any language of your preference and allow users to choose from list of

languages

Benefits over Traditional PBX

It needs no hardware or

software installation

It connects your calls to your

mobile phones.

It can be accessed from any place over the internet.

Great companies work with us

Some more…

Our customers speak…

“Your product is very useful for reaching out to a large number of people. Also, appreciate your efforts for the current and planned IVR services for AAP.” : Arvind Kejriwaal, AAP

Our customers speak…

Customer Reviews on 3rd Party website

Other Solutions over MyOperator

Call Tracking Call Masking Voicemail

Free ConferenceIntercomCrowd Sourced Call Centre

Voicemail

Let a large audience connect with you by leaving voice messages

Record messages and filter or shortlist based on the requirement

Crowd Sourced Call Center

Allow volunteers or supporters to handle calls from any location and time

Route calls to distribute call load among the volunteers and track the performance

Track quality and performance of each and improve overall facility

Intercom

Allows employee to make internal communication using the app

Keeps track of internal calls as well

Free Conference

Development

Weekly release cycle

Patent pending technologies

Dedicated in-house development

Technology

Distributed Telephony Engine

Telecom Operators ISP

Web Engine

API Engine

Reporting EngineData storageWeb

PanelMobile

App

International Setup

Do business across borders with the same call

management experience.

Business number for the country where

your customer calls from

Geographic NumberMobile Number

Toll Free Number

50+ countries

List of countriesArgentinaAustraliaAustriaBahrainBelgiumBrazilBulgariaCanadaChileChinaColombiaCroatiaCyprusCzech RepublicDenmarkDominican RepublicEl SalvadorEstoniaFinlandFranceGeorgia

GermanyGreeceHong KongHungaryIndiaIrelandIsraelItalyJapanLatviaLithuaniaLuxembourgMalaysiaMaltaMexicoNetherlandsNew ZealandNorwayPanamaPeruPolandPortugalPuerto Rico

RomaniaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTurkeyUnited KingdomUnited StatesVenezuelaVirgin Islands (U.S.)

Monitoring

NagiosServer health and usage monitoring

New RelicApplication health and

performance monitoring

KibanaLogs monitoring

and analytics

Auto-routingPRI downtime alerting

and auto configure routes

Security guard

IVR downtime alerting

Data Security

128-bit encryption connection using a modern cipher suite

Data hosted on AWS Virtual Private Cloud and various levels of firewall

Dedicated security team for continuous

monitoring and security upgrades

Uptime Report

Screenshot from third-party

uptime report.

Check yourself on http://stats.pingdom.com/fjfjrmwdbked

This report do not include downtime due to Telecom Operators

www.myoperator.co © 2015 MyOperator A Product by VoiceTree Technologies Pvt . Ltd.

Get your free demo: myoperator.co

hello@myoperator.co facebook.com/VoiceTree 92129-92129 twitter.com/myoperator 1800-3000-7774 linkd.in/1HSjZHG