digital workplace / gustav molnar / rethink office

Evolution of the digital workplace

Gustav Molnar

gustav@diwo.se

072 253 07 98

@samverka

www.diwo.se

Digital Workplace?

Digital Workplace?

Den digitala arbetsplatsen är inte ett verktyg

Den digitala arbetsplatsen är inte ett projekt

som syftar till att öka produktivitet, innovationskraft och arbetsglädje

DET NYA ARBETSLIVET

§2005

2013

”Det nya arbetslivet” grundar sig på ett white paper som

Bill Gates skrev 2005

Den fysiska

arbetsplatsen

Den digitala

arbetsplatsen

Människan

DNA

ARBETET ÄR INTE EN FYSISK PLATS – DET ÄR NÅGOT VI GÖR

Hur vill du inreda ditt digitala kontor?

Silos Collaboration

3 biggest fears of

our generation

Born in the 90s

”Vi hinner inte besöka intranätet. Vi måste jobba…”

Hej då intranätet….

Vardagen för en medarbetare…

HR-portalOmni Tracker

GitHub

Dropbox

You track

OctipusJira ITSD

Time Report

Jabber

Skype

Paper based

MS Outlook

Desktop

Confluence

File Server G:

SharePoint

New Intranet?

HR-portalOmni Tracker

GitHub

Dropbox

You track

OctipusJira ITSD

Time Report

Jabber

Skype

Paper based

MS Outlook

Desktop

Confluence

File Server G:

SharePoint

New Intranet?

• Time-consuming to search and find content• Multiple tools with low harmonization• Stressful environment that inflects culture• Lack of mobility (VPN) and e-mail for smart phone• “we don’t have time to visit the intranet” • Outlook is backup for documents• Ineffective Meeting culture• Lack of common ways of working• Low process awareness• Organisational silos and information islands• Culture of re-inventing the wheel• Lack of effective communication• Low insight in digital security• No strategy for user experience• Launching IT-projects, not Business Projects

• Basic Social Collaboration• Generic process support (process

perspective)• Focus on team productivity with basic team

sites (cross functional challenges)• First level of personalization• Improved meeting culture with support of

on-line meetings and video conference • The intranet strategy is being challenged• Culture of feedback and engagement• Lack of sufficient business case• Digital security is questioned• Top Management understands but still does

not lead by example

• Enterprise Search strategy initiated• Strategy for information life cycle

management (create, save, share, approve, publish, search, update, archive)

• Digital Workplace on top management level• Technology is the enabler, culture and change

management Is key• Culture and innovation strategy initiated• Strong people profiles

(competencies/experience)• Advanced integration of tools and applications• Mobility first• Unified communications• Culture of learning by mistakes both internally

and from other organizations• Consolidated strategy for digital workplace

governance• Easy access to “my” relevant business

applications• Taxonomies, metadata and records

management• High proof of business case for digital

workplace. Efficiency, productivity, innovation, culture etc.

• Holistic process support throughout and beyond the organization

• Culture and innovation are key drivers• Automated workflows to support processes• Digital Workplace on-boarding program• Collaboration with external contributors

(customers, suppliers, media etc.)• Harmonization between physical and digital

workplace (activity-based)• Long term road map with strategy for

continuous improvements• Digital Workplace board/committee initiated• High level of findability – strategy for

enterpriser search• Automated tagging of metadata• Culture adapting to change• Seamless harmonization between tools and

applications• High level of user experience• Near seamless integration• Engagement drivers / gamification success• End users with digital super power• A digital door to the workplace• Mobility perfection. Productivity no matter

where or when or from what device• ”Meta functionality” (e.g. Social,

Collaboration…) integrated in all components.

• Universal inbox• Continual reshaping of the organization• Digital Workplace as a tool for decision

making

SilosTop down push

Enabling generic interaction

Digital workplace strategy

Business Transformation

Affärsnytta

Level 1

Level 2

Level 3

Level 4

… do we need a new solution?Business Impact?

… creates the desired outcome?

… do user groups need to achieve the desiredoutcome?

… shall the solution be designed to meet the users goals and fulfil the intranet’s purpose?