digital transformation: driving profitability with ......technology strategy considerations •...

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Digital Transformation: Driving Profitability with Technology & System EfficienciesM AY 8 , 2 0 1 8

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TODAY’S PRESENTER

Christina PhillipsDirectorBKD Technologiescphillips@bkd.com

What Does It Mean to Be “Digital?”

Source: McKinsey & Company, “What digital really means”

Creating Value at New

Frontiers

Creating Value in Core Businesses

Building Foundational

Digital Capabilities

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What Does It Mean to Be “Digital Enabled?”

Source: McKinsey & Company, “What digital really means”

Devices Objects People

Wherever You Are, You Aren’t Alone

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Digitally Enabled Business Process

Cross-Functional

Flat/Non-Hierarchy

New Ideas & Perspectives

Fast Moving &

ResponsiveAgile

HOW CAN TECHNOLOGY BENEFIT PROCESS?

Align Scale

Integrate Enable

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Technology Strategy Considerations

• Dual-track concept Current needs/legacy capabilities

Targeting initiatives that align to digital strategy

• Partnership imperative Technology leadership & business leadership

Engagement of process owners

• Agile & collaborative Integrated solutions

Support business growth

Keyword Transformation

Barrier Response

Legacy New Perspective

Paper-Based System Enabled

Manual Automated

Double Entry Integrated

Excel/Spreadsheet Analytics

Upload/Download Real Time

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KEY AREAS FOR DIGITAL ENABLEMENT

CRM System

Procure to Pay Customer Self-Service

Employee Self-Service

Company Onboarding

Customer Onboarding

Agile Reporting

Paperless Workflows

Budgeting & Forecasting

Warehouse Mgmt Solution

EDI

Project Mgmt/Tracking

Data Warehouse

Dashboard Analytics

COMMON DIGITALLY ENABLED SOLUTIONS

Customer Experience

• E-commerce/Portals• CRM• Social Media

Operational Agility

• Business Process Automation/Workflow• System Integration/ERP Solutions• Data Analytics Platforms

Workforce Enablement

• Mobility• System User Experience• Empowerment & Efficiency

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COMMON TOOLS

Leveraging Technology as Solutions

• Vertical/Industry Software

• Web Services/APIs

• Data Warehouse Platforms/SQL Server

• Paperless/Document Management Solutions

• Data Analytics Platforms/PowerBI

• Portals/SharePoint

• Workflow Engines

CASE STUDY – WORKFLOW

• Replacing manual processes for AP & expense approval

• Reduce turnaround time from 5–7 days to 1–2 days

• Digital records with approvals, ease of access

Identify Processes Quantify Goals Solution

Selection Implementation

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CASE STUDY – DASHBOARD/ANALYTICS

• Disjointed/inconsistent analysis (individual-driven)

• Shift to real-time analysis from “prepared & distributed”

• Cultural shift in accountability & engagement with data

Identify Gaps/Challenges

Identify Stakeholders Implementation Expansion

CASE STUDY – WAREHOUSE MANAGEMENT

• Silo systems – have to reconcile data from multiple systems

• Simplify reporting with single-source/integrated systems

• View solution as support of process, rather than hindrance

Document System Flow

Identify Reporting Opportunities

Integration/Solution Design Implementation

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Questions?

CONTINUING PROFESSIONAL EDUCATION (CPE) CREDIT

BKD, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

The information contained in these slides is presented by professionals for your information only & is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered.

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CPE CREDIT

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Digital Transformation Resource Center

bkd.com/technologies/digital-transformation

June 5, 2 p.m. Central time

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Thank You!Christina Phillips | cphillips@bkd.com