debbie gunn r/associate director ultimo

sydneytafe.edu.au real skills, endless possibilities

Debbie GunnR/Associate Director Ultimo

Year in Review 2013

Achieved:EnrolmentsHigher education qualificationsUniversity articulation pathwaysOnline deliveryGlobal initiativesASQA complianceAwardsStrengthened customer service

All within a turbulent and unstable environment of Business Reforms, systems and technology, Smart and Skilled and compliance culminating in a great Christmas party at year’s end

sydneytafe.edu.au real skills, endless possibilities

ULTIMO COLLEGE FACTS 31,700 student enrolments

1,550 staff (370 full-time permanent teachers, 780 part-time casual teachers, 400 administrative & support staff)

$90M annual budget

Over 350 courses

2,100 apprenticeship & traineeship enrolments

Over 2900 International students (includes students enrolled in mainstream courses and at the ELICOS centre)

sydneytafe.edu.au real skills, endless possibilities

DID YOU KNOW Approximately 85% of students are studying part time 45% of all students are female; 55% male 35% are studying at Certificate IV or above (19% Diploma or above) 44% are from non-English speaking backgrounds 47% of all students are < 25 years old 20% of Ultimo College students are university graduates Country of birth: over 170 countries identified 30 nationalities have more than 100 enrolments

sydneytafe.edu.au real skills, endless possibilities

ENROLMENTS BY INDUSTRY

sydneytafe.edu.au real skills, endless possibilities

Smart and Skilled Reforms for NSW Strengthening the Faculty Model Maximising Enrolments LMBR Orientation Day: O’Day 2014 @ Ultimo TAFE

Wednesday 12 February 2014

Building E, Courtyard

Lunchtime 11am – 2pm

Sydney TAFE Map

MOVING FORWARD 2014

sydneytafe.edu.au real skills, endless possibilities

• NSW Government initiative for all government agencies to increase customer service

• TAFE Board “Lets talk about TAFE” initiative• 5+5 part of Sydney TAFE customer service “Make it Great”

campaign• 5+5 embedded in each Cluster/College/Faculty Director’s

Performance Agreement

5+5 CUSTOMER EXPERIENCE