dave egan vice president, business development & partner strategy thinq learning solutions...

Dave EganVice President, Business Development & Partner StrategyTHINQ Learning Solutions

Implementing a Corporate Learning Center

“ If I Build It, Will Learners Come?”

Learning as Competitive Advantage

The Internet has begun to radically change the teaching of adults in the U.S. who want to improve their skills ...

Gary S. Becker, 1992 Nobel Laureate,Coined the term “human capital”Business Week, December 1999

Challenges & Frustrations

“Shortage of key skills ranks as #1 concern of CEOs…”*

“85% of all current job positions require skilled labor .. up from 40% in 1950.” **

“How Do We Get the Word Out?” Technology and bandwidth issues Rapid organization growth Increasingly complex product lines Difficulty attracting & retaining skilled employees

Smarter Employees = Better Productivity = Profitability

*A CEO Survey by The Conference Board & Accenture, 2001**Education & E-Learning Weekly (CSFB, February 2001)

What Are Corporate Learning Issues?

Implementation

Global Reach

Content Updates

Hosting

Deployment

Closing Knowledge and Skills Gaps

Services and Support

Self-Service

Internet-based Management Tools

Leverage Existing Technology

Improve ROI and Efficiencies

Corporate e-Learning Trends

Source: IDC Bulletin, 2000

0 500 1000 1500 3,500 5,500 7,500

Content

LearningServices

DeliverySolutions

$391M

$99M

$61M

1998

$6.16B

$4.11B

$1.14B2003

Internet Can Empower All Aspects of Learning

Online Aggregation of Learning Choices

Online Aggregation of Learning Choices

Learner Access to Thousands of

Learning Resources

Learner Access to Thousands of

Learning Resources

Efficiency

Emergence of Learning Management

Emergence of Learning Management

Learners Match Multiple Modalities

with Specific Learning Needs

Learners Match Multiple Modalities

with Specific Learning Needs

Effectiveness

e-Learning Value Proposition

Empowering All aspects of

Learning

EmployeesDepartments

Divisions

HR/TrainingDepartment

Learning Strategy

NeedsAssessment

CompetencyManagement

LearningInformation

Proprietary TrainingDesign

ExternalPurchases

Off-the-shelf

Custom

Implementation

TrainingAdministration

ProviderManagement

BusinessOutcomes

Learning Needs

Learning Solutions

True e-Learning Proposition:It’s Complicated

e-Learning Proposition

Five drivers of corporate learning: Strategy Technology Content Learner Behaviors Service & Support

Strategy

Objectives Match Learning to Business

Define Learning Curricula Select Best–of–Breed Content Report on Progress

Performance Management = The output of Learning Consulting is implemented through the Learning Infrastructure … Learning Management System

Fusion of Technology + Content =Learning Management

Employee

Manager

Instructor

IT

Internal

ERP/HRIS

Learning Center(Content)

Content

Content Includes both Digital (Online) and Off-Line Content Digital Content = less than 20%

training content marketplace Structure: LMS must launch and

track a wide-variety of content

e-RealitiesLearners demand access to wide variety of content from 3rd party providers .. Classroom, Online, Books, Tapes, etc.

36% of corporate training expenditures are for External Content

Data from Training Magazine, October 2000

Success Management

Not Technology … Behavior Clients demand ongoing

relationship between Learners and Learning

“Learning at our company is a process, not an event. Why do you sell us technology and leave?

Clients:

Professional Services

Install Hardware & Software Map Business Process

Workflow to Technology Include Historical Data Integrate with ERP/HRIS systems

Implementation & Support Services to:

Behaviors Drive e-Learning Success

Start Early to gain user acceptance Wait until you roll out your Corporate University?Too Late!

Define e-Learning champions at the Exec level … your chief evangelists for internal marketing

Create a Learning Culture Make “favorite” learning available only via

e-Implementation “… the keys to the kingdom”

Michael Dell, CEO of Dell Computer

Recommendations*

• Develop an environment where peer support is widespread.

• Frustration with technology can not become a barrier to successful e-learning.

• Develop meaningful incentives • career advancement, peer recognition

To Summarize …

Technology is a tool, not an end This is not a zero-sum game It’s About Behaviors Content and Management are equally important e-Learning is a mindset, not a mode

dave.egan@thinq.comPh: (978) 671-7512THINQ Learning Solutions

Thank You!