customer round table - dms€¦ · 06/02/2020  · vendor inactivations vendors will not be...

Customer Round TableFeb. 6, 2020

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Vendor Inactivations

Vendors will not be inactivated if they meet the following requirements:

• Logged into VIP or Sourcing as of July 1, 2017• Received an MFMP purchase order (PO) as of July 1, 2017• Received payments from the State of Florida as of July 1, 2017• Validated OSD Certified Business Enterprise certification as of July 1, 2016• Associated to a state term contract (STC) or alternate contract source (ACS) in MFMP• Vendor is a prequalified vendor with the Florida Department of Transportation

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Annual Commodity Code Update

• Over 600 new commodity codes added to MFMP on Dec. 19, 2019

• Email sent to the “Requester” on purchase orders associated with a commodity code that was moved

• View the “Current History of Code Changes” on the Commodity Codes Web page for a full listing of newly activated codes

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Annual Customer Satisfaction Survey Results

2018-19 Annual Customer Satisfaction Survey Results indicate increasing satisfaction

2017

Fiscal Year Overall Customer Satisfaction

96.35 percent

2018

2019

96.74 percent

97.11 percent

Thank you to those who participated!

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Upcoming Training

Ft. LauderdaleFebruary 18 - 19

TampaMarch 9 - 10

OrlandoMarch 11 - 12

Panama CityApril 6 - 7

PensacolaApril 8 - 9

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Reporting Workgroup Update

• MFMP team is using feedback to plan for actionable items

• More to come in Q3 and Q4

• Thanks to those who participated

November 2019 CRT attendees provided feedback about MFMP Secure Reports

Agenda

• Annual Vendor Inactivation

• Annual Commodity Code Update

• Annual Customer Satisfaction Survey Results

• Upcoming Trainings

• Reporting Workgroup Updates

• Open Forum

Open Forum

Let’s talk