customer round table - dms€¦ · 06/02/2020 · vendor inactivations vendors will not be...
TRANSCRIPT
Customer Round TableFeb. 6, 2020
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Vendor Inactivations
Vendors will not be inactivated if they meet the following requirements:
• Logged into VIP or Sourcing as of July 1, 2017• Received an MFMP purchase order (PO) as of July 1, 2017• Received payments from the State of Florida as of July 1, 2017• Validated OSD Certified Business Enterprise certification as of July 1, 2016• Associated to a state term contract (STC) or alternate contract source (ACS) in MFMP• Vendor is a prequalified vendor with the Florida Department of Transportation
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Annual Commodity Code Update
• Over 600 new commodity codes added to MFMP on Dec. 19, 2019
• Email sent to the “Requester” on purchase orders associated with a commodity code that was moved
• View the “Current History of Code Changes” on the Commodity Codes Web page for a full listing of newly activated codes
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Annual Customer Satisfaction Survey Results
2018-19 Annual Customer Satisfaction Survey Results indicate increasing satisfaction
2017
Fiscal Year Overall Customer Satisfaction
96.35 percent
2018
2019
96.74 percent
97.11 percent
Thank you to those who participated!
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Upcoming Training
Ft. LauderdaleFebruary 18 - 19
TampaMarch 9 - 10
OrlandoMarch 11 - 12
Panama CityApril 6 - 7
PensacolaApril 8 - 9
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Reporting Workgroup Update
• MFMP team is using feedback to plan for actionable items
• More to come in Q3 and Q4
• Thanks to those who participated
November 2019 CRT attendees provided feedback about MFMP Secure Reports
Agenda
• Annual Vendor Inactivation
• Annual Commodity Code Update
• Annual Customer Satisfaction Survey Results
• Upcoming Trainings
• Reporting Workgroup Updates
• Open Forum
Open Forum
Let’s talk