cus·tom·er ♫ kəstəmər noun 1.a person or organization that buys goods or services from a...
Post on 16-Jan-2016
232 Views
Preview:
TRANSCRIPT
cus·tom·er
♫ Kəstəmər
Noun1.A person or organization that buys goods or services from a store or other business.2.A person or thing of a specified kind that one has to deal with: "a tough customer".
How the internet defines ‘customer’:
How I, Layla Lakos, define a ‘customer’:cus·tom·er♫ səmˌwən h o nēdz mēo͞NounThe subject of a needs based interaction. Communication may result in relationship, and needs may be based on anything.
How I interact with Customers on a day to day basis:
Step 1: Spotting a customer
Step 2: Day to Day –A Regular Tuesday, accompanied by verbatim
Time
Location Customer Their Need Other’s Responses
My response
0600
Shower My suitemate
To use the bathroom
Agh! Get Out Good morning Claire! Your needs are very important to me and I will address them as soon as possible.
0730
Breakfast Person in line
To cut in front of me and take the last egg and cheese
<insert curseword>
Alternative solution: Bagel!
0837
Class (Logic) Competitive Freshman
To understand Logic
Wow you are so annoying
No verbal response. Attempt to listen and understand where she is coming from.
1142
Class (Social Research Methods)
Professor For me to explain Binary Code
Code ‘No’ as 1 and Yes as ‘2’ *
Code ‘Yes’ as 0 and ‘No’ as 1.
1320
Class (Philosophy of India)
My ex roommate
To talk about Buddhism where it is irrelevant
Is it possible to discuss only Jainism?
I don’t believe Buddhism is relevant to the Upanishads from the Jainist perspective, but I understand your point
1624
Advanced Sculpture
Fellow student
Wanting to use the welding tools
Can you like wait?
I’m sure there is an efficient solution where we could both weld at the same time.
1756
Work at the Center for Sex and Gender
Actual Customer
Buying condoms, Wanting to talk
We were just closing….
First of all, I want to say thank you for seeking out the center and opening up to me.
2000
My room Mom To talk to me for hours on the phone
Mom I really cannot talk right now. Please go away.
Hi Mom! I miss you so much. I’ve just finished my work, so let me talk to you about my day.
Facticity Possibility Uncertainty
Acceptance
(Happens)
Peace Ambition Wonder
Denial
(Does not Happen)
Resentment
No possible photo found
Resignation Anxiety
Step 3 – Understanding Potential moods:Moods can be organized into the table below. As a human being, I am subject to these emotions, but I can also control them. Below is a guide to allowing you an insight into what a person might be bringing to the table during customer interaction, whether they are the customer and the
This is how I go above and beyond
My name is Layla Lakos, and I believe in efficient entropy.
The ways in which I ‘deal with customers’ are not written down and cannot be formulated because they have not happened yet.
Everything can be broken down into its constituent parts, and I have the capacity for organization and the knowledge of how to use it.
I believe the first step to anything is learning the rules and then learning how to break them.
top related