customer business solutions contact list november … · customer business solutions contact list...
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Jessica Camp Director, CBS Strategy & PMO jescamp@coca-cola.com M: 770-354-5189
Ren Spreier Director, RTM & Exchange lsprier@coca-cola.com M: 470-216-0470
Rodolfo Quiroz Vice President, Technology rquiroz@ccbss.com
Shawn Hicks Sr. Manager, CIS shhicks@coca-cola.com M: 678-429-3416
Brandi Shortt President, CBS brshortt@coca-cola.com M: 678-294-4985
Benita Norton Executive Assistant bnorton@coca-cola.com M: 404-895-9986
Caitlyn Carr Vice President, System Data & Analytics cacarr@coca-cola.com M: 770-289-9897
Bjorn Reichenbaugh Director, Strategy & Special Projects breichenbaugh@coca-cola.com M: 614-406-2026
CBS Leadership Team – Contact Information
Judy Knighten Director, Customer Governance & Pricing juknighten@cokecbs.com M: 678-313-4132
April Bessonny CCBSS Director External Relations & Client Services abessonny@coca-cola.com M: 404-304-3170
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Customer Governance & Pricing Solutions Team
Contacts June 2017
Judy Knighten’s Team
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Contact List – Customer Governance & Pricing Solutions System Contact Email Cell Phone
Customer Pricing & Accrual (CPA) Eric Bahnsen ebahnsen@coca-cola.com 703 966-5325
Customer Program Approval & Communication Tool (CPACT)
Vanessa Henderson vhenderson@cokecbs.com (404) 725-2436
Customer Relationship Mgt Tools Terese Belongia teresembelongia@cokecbs.com 770 235-3237
Governance Site & Calendar Terese Belongia teresembelongia@cokecbs.com 770 235-3237
Governance Invoice Services (GIS) Tom Price tom.price@cokecbs.com 678 294-4608
Price Monitoring (PM) Tom Price tom.price@cokecbs.com 678 294-4608
Sam’s Demand Forecasting Tom Price tom.price@cokecbs.com 678 294-4608
WalMart DSD PO Terese Belongia teresembelongia@cokecbs.com 770 235-3237
Overall CGPS Service Judy Knighten juknighten@cokecbs.com 678 313-4132
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Strategy & PMO Contacts July 2017
What do you do if you have a request for a shared service that doesn’t fit in our current service lines? Please contact Jessica Camp at jescamp@coca-cola.com or 770-354-5189
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Who to contact for information/challenges?
Shawn Blanks shawn.blanks@cokecbs.com 404-783-6092 is your contact • Master Data issues • Adding Data to the Coke Master Database • Matrix Data • Volume Data
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Caitlyn Carr @ cacarr@coca-cola.com
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Who to contact for RTM/CIS implementation?
Joy Fleetwood Joy.Fleetwood@cokecbs.com 303-809-6027 is your contact: • RTM implementations
• E-Commerce /B2B/Dunkin/Distributors/National Retailers/ SOF • RTM Product Price List (PPL) • CIS implementations
• Active Project/Potential Customers/ SOF
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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Who to contact for RTM Trade Letters and RTM Finance related questions?
Smitty Turner Smturner@coca-cola.com 770-370-6583 is your contact: • New National Customer EA models for Trade Board • Subway related financial questions • RE/P&L questions Ronnetta Barrett-Young Rbarrettyoung@coca-cola.com 770-989-3119 is your contact: • Trade Letter submissions – all bottlers • General RTM reports primary/secondary
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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Who to contact for RTM Product Order Management information/challenges?
Contacts by priority: 1. BTD Orders BTDorders@cokecbs.com responsible for all Bottler RTM orders 2. ARTM Orders ARTM@coca-cola.com responsible for select Regional Bottler Customer orders
• Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/CCR 3. Alex Diaz AlexDiaz@coca-cola.com 404-330-3379 responsible for all Supply Chain/Order info
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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RTM - ALL SUPPLYING BOTTLERS CONTACT INFORMATION Last updated by CBS ARTM POM Team – 11-06-2017
When a Distributor experiences a typical Supply Chain issue such as a product cut or a late delivery, it is important that they follow the existing communication protocol. However, in cases where Supply or Transportation issues are ongoing and systemic, or responses are not being sent timely, a Distributor may feel that an escalation is necessary. Please read the descriptions of the issues outlined below, and follow the appropriate escalation process.
Typical Order fulfilment Issue: (Not ongoing, not systemic):
• Where is my truck/Delivery Status/Dock Appointments, etc
Please provide the following information: 1. Which Distributor is experiencing the issue?
Name, Outlet #, etc. 2. What is the issue?
Outline; On Time, Case Fill, Plant, Product? 3. What is the time frame?
Since June, YTD, etc.? 4. Any additional comments/context?
Has the distributor called? National Chain(s) Effected?
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Territory Supplying Bottlers Customer Service Email Customer Service Number
Escalation Point Name & Email
FL, Coca Cola Beverage Florida
ARTM@coca-cola.com
1-800-554-8313 Option #2
Alexandra Diaz-ARTM : alexdiaz@coca-cola.com
IL, WI, MN, MI Reyes Great Lakes
KS, MO, IL Heartland Coca Cola
CA, NV (Las Vegas) Reyes West OU
TX Coca Cola South West Beverage (ARCA)
NY, PA, CT, NJ Liberty Coca Cola PA, OH (Cleveland & Solon) Abarta Coca Cola cokenow@abartacocacola.com 1-216-378-7468
1-216-244-1880
lcurry@abarta.com
IA, IL(Rock Island), MN (Fairmount) Atlantic Coca Cola orders@atlanticbottling.com 1-800-242-6531 'Scott Ites' sites@atlanticbottling.com
NE Chesterman Coca Cola cokeorders@chesterman.com 1-844-644-2653 cwilliams@chesterman.com
MS, KY (Bowling Green) Clark Coca Cola Byoung@ccclark.com 1-800-633-7686 ext 159
Byoung@ccclark.com
AR, TN, OH, NC, SC, PA (Chambersburg), KY,MD,IN,VA,GA(Tifton)
Consolidated Coca Cola Special.handling@ccbcc.com 1-800-260-2653 Craig Anderson Craigt.anderson@ccbcc.com
Sims, Roni Roni.Sims@ccbcc.com For ecommerce
OK Great Plains Coca Cola GP-ARTM@gpcocacola.com 1-800400-8777 WesNewberry@gpcocacola.com
MT, ND High Country Coca Cola customercare@cokehc.com 1-900-658-3638 Ext 1502
Tyanna Knapp Tyanna.Knapp@cokehc.com
MO (Springfield) Ozark Cola Cola aanderson@cocacolaozarks.com 1-417-865-9900 ext 726
A. Anderson
aanderson@cocacolaozarks.com AZ, CO, UT, NV, ID, NM, OR, WA Swire Coca Cola ARTM_Orders@swirecc.com 1-855-600-2653 Marcie Jones mjones@swirecc.com
GA, AL, LA, TN (Chattanooga, Nashville and Lebanon
United Coca Cola sales@ccbcu.com 1-888-927-2653 Chandler Crane chandlerCrane@ccbcu.com
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Who to contact for Club-Product Order Management inquiries?
Kemeshia Moore KemeshiaMoore@coca-cola.com 678-832-8063 is your contact: For Business Support of Club Orders contact the following: • Coca-Cola Beverages Florida/United/Clark/CCNNE - Archer Vick at Cvick@coca-cola.com • Southwest Beverages/Great Plains/Ozarks/Odom – Dante Torelli at Dantetorelli@coca-cola.com • Heartland/Great Lakes/Atlantic/Chesterman – Michael Forest at Mforest@coca-cola.com • Swire/Abarta/Reyes/Liberty – Yusleivy Rodriguez at Ycuevarodriguez@coca-cola.com
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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Who to contact for EDI-Product Order Management/Implementations?
Mary Hutton MaryHutton@coca-cola.com 770-596-0697 is your contact: • Material Determination table issues for authorized products – Great
Lakes/Florida/Heartland/ARCA-SW/Abarta/Reyes West/Liberty
For Business Support of Electronic PO’s or ASN’s contact the following: • Great Lakes and Reyes West Bottler- Vanessa Warrick at Vwarrick@coca-cola.com • Southwest Beverages and Liberty bottlers – Jeannie Obront at Jeannie.Obront@cokecbs.com • Abarta, Coca-Cola Beverages Florida and Heartland Coca-Cola Bottlers– JoAnn Garner at joagarner@coca-
cola.com
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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Who to contact for CCNA Exchange?
Exchange Mailbox Exchange@cokecbs.com responsible for all RPB and NonRPB invoices Heather Sparks Hsparks@cokecbs.com 404-676-9206 or Taimoon Jones Thanna-jones@coca-cola.com is your contact:
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ LSpreier@coca-cola.com
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Who to contact for RTM bottler payments?
Natasha Chappell Nchappell@Cokeccbs.com is your contact: • Delivery Bottler Shelley Schultz Shschultz@coca-cola.com : • LARTM payments • School Bids
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ thanna-jones@coca-cola.com or Ren Spreier @ LSpreier@coca-cola.com
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Global Strategy and Standards: Open IT Operations: Enrique Suarez, Director IT Ops
esuarez@cokecbs.com 404-515-0652
SWIPE Cashless Solutions: Ed Budd, Director Strategic Relationships
ebudd@coca-cola.com 513-560-0920
Dan Ashcraft, Senior Operations Manager Dan.ashcraft@cokecbs.com 678-995-9119 General Contact: SWIPE@cokecbs.com
EDI eBusiness Services: National Customers: Winfield Meyer
wimeyer@ccbss.com 404-805-1351
Regional Customers: Winfield Meyer wimeyer@ccbss.com 404-805-1351
Finance and Supply Chain: Doug Jordan, EDI Manager Doug.Jordan@cokecbs.com 404-676-9280
System of the Future: Winfield Meyer, SoF Lead
wimeyer@ccbss.com 404-805-1351
Escalations: Rodolfo Quiroz, Vice President Information Technology
rquiroz@ccbss.com 404 676 9437
Technology / IT Contacts
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Who to contact for Service Desk operations?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: cbs@cokecbs.com
Purposes: -To report a problem with existing day to day applications and services.
-System is down -Unable to log on -Error running a report, etc.
-To log a service request: -Hardware replacement -Employee onboardment
Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-9211 2. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652
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Who to contact for Security Inquiries?
General Q&A: CBS Security cbssecurity@cokecbs.com Support:
-1-888-CBS-COKE (1-888-227-2653) – option zero on the menu -Email: cbs@cokecbs.com
Purposes: -To report a problem:
- Access granted but unable to log on - Access granted but unable to execute a specific action on the system
-To log a service request: - Special request for data - General one off requests
* Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests.
Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-9211 2. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652
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Who to contact for Enabling Tech Application Support?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: cbs@cokecbs.com
Purpose: -To report a problem with a supported application and platform:
- CCBSS QuickBase applications - CCBSS Salesforce.com applications - Other CCBSS applications.
-To log a service request: - Special request for data - General one off requests
Escalations: 1. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 404-515-0652
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Who to contact for EDI/eBusiness?
EDI leaders: Winfield Meyer wimeyer@ccbss.com 404-805-1351 responsible for National & Regional Customers Sales Doug Jordan Doug.Jordan@cokecbs.com 404-676-9280 responsible for all Finance and Supply Chain
Transactional Responsibility: Inbound: (850 - Orders): Win (820 - Payments): Doug
The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.): 1-888-CBS-COKE (1-888-227-2653) CBS@COKECBS.COM For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ esuarez@cokecbs.com
Outbound (810 – Invoices): Doug (894 – Returns): Win (856 – ASNs): Doug
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EDI Support Support
CBS E-Business Service Desk
• Service Desk services: • e-busservices@cokecbs.com • 888-826-1060
• Supports customer emails/calls • Incident reporting and management
Classified - Confidential
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Who to contact for CIS information/challenges?
CIS Leaders leaders: 1. Sharon Yaeger Sharon.Yaeger@cokecbs.com 770-331-3565 responsible for National Customers/
Distributors/ A/R
Transactional Responsibility: Consolidated Invoicing Services:
• Consolidating invoices from bottlers to Customer for specific CIS customers • Accounts receivable dollars from customer • Accounts payable back to bottlers from customers
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ shhicks@coca-cola.com 678-224-2436
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FINANCE-Who to contact for information/challenges? Rhonda Williams rhwilliams@coca-cola.com 404-676-9323 CCBSS/Procurement Principal Financial Analyst CCBSS - PNA Accounting/Budget/Forecast, Payroll Accounting, Vendor Setup/Maintenance Gabriela Faircloth gfaircloth@coca-cola.com 404-291-2329 Procurement-CBS RTM Financial Services Manager - Concur T&E System, Can and HFCS Rebates, RTM Settlements, iTrade Volume Forecasts
Lisa Tyler-Maxie LisaTyler-Maxie@ccbss.com 404-515-2645 CCBSS/Procurement/CBS Financial Analyst II - Accounts Payable/Receivable, General Ledger
Becky Beasley bbeasley@coca-cola.com 404-676-9311 CBS Financial Services Manager CBS - Accounting, Budget/Forecast, Capital, CCNA-CCR-Bottler Billings, Vendor Contact Cortney Herington cherington@ccbss.com 404-615-6894 CCBSS/Procurement Sr. Finance Manager CCBSS – Procurement finance, Contracts, CONA, General Ledger
If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch mpoarch@coca-cola.com 813-363-7005.
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CCBSS Client Relations Team Contact List
Jason VanDyke Sr. Client Relations Manager United, Coca-Cola Beverages Florida Email: jvandyke@coca-cola.com Phone: 404-216-5487
Margaret Wilkerson Sr. Client Relations Manager Consolidated, Tullahoma, Gulf States, South Atlantic Canners Email: margwilkerson@coca-cola.com Phone: 404-274-8299
Glenda Adams Sr. Client Relations Manager CCSWB, Heartland, Ozarks Email: gladams@coca-cola.com Phone: 404-852-5956
Christina Yuhas-New Client Relations Manager CCNNE, High Country, Viking, ½ Mainstream Email: chyuhas@coca-cola.com Phone: 404-387-4234
Jim Velky Sr. Client Relations Manager Reyes Coca-Cola, Great Lakes Coca-Cola, Swire, Odom Email: jvelky@coca-cola.com Phone: 770-633-1356
Dawn Chatham Client Relations Manager, ABARTA, Atlantic, Chesterman, ½ Mainstream Email: dawn.chatham@cokecbs.com Phone: 678-756-4557
Alison Johnson Sr. Client Relations Manager CCNA, All Participants Email: alijohnson@coca-cola.com Phone: 404-291-7728
Gwen St. Cyr Sr. Client Relations Manager CCR Canada and Liberty Coca-Cola Email: gwendolystcyr@coca-cola.com Phone: 678-237-3419
April Bessonny CCBSS Director External Relations & Client Services abessonny@coca-cola.com M: 404-304-3170
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