customer business solutions contact list november … · customer business solutions contact list...
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Customer Business Solutions Contact List
November 2017
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Jessica Camp Director, CBS Strategy & PMO [email protected] M: 770-354-5189
Ren Spreier Director, RTM & Exchange [email protected] M: 470-216-0470
Rodolfo Quiroz Vice President, Technology [email protected]
Shawn Hicks Sr. Manager, CIS [email protected] M: 678-429-3416
Brandi Shortt President, CBS [email protected] M: 678-294-4985
Benita Norton Executive Assistant [email protected] M: 404-895-9986
Caitlyn Carr Vice President, System Data & Analytics [email protected] M: 770-289-9897
Bjorn Reichenbaugh Director, Strategy & Special Projects [email protected] M: 614-406-2026
CBS Leadership Team – Contact Information
Judy Knighten Director, Customer Governance & Pricing [email protected] M: 678-313-4132
April Bessonny CCBSS Director External Relations & Client Services [email protected] M: 404-304-3170
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Customer Governance & Pricing Solutions Team
Contacts June 2017
Judy Knighten’s Team
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Contact List – Customer Governance & Pricing Solutions System Contact Email Cell Phone
Customer Pricing & Accrual (CPA) Eric Bahnsen [email protected] 703 966-5325
Customer Program Approval & Communication Tool (CPACT)
Vanessa Henderson [email protected] (404) 725-2436
Customer Relationship Mgt Tools Terese Belongia [email protected] 770 235-3237
Governance Site & Calendar Terese Belongia [email protected] 770 235-3237
Governance Invoice Services (GIS) Tom Price [email protected] 678 294-4608
Price Monitoring (PM) Tom Price [email protected] 678 294-4608
Sam’s Demand Forecasting Tom Price [email protected] 678 294-4608
WalMart DSD PO Terese Belongia [email protected] 770 235-3237
Overall CGPS Service Judy Knighten [email protected] 678 313-4132
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Strategy & PMO Contacts July 2017
What do you do if you have a request for a shared service that doesn’t fit in our current service lines? Please contact Jessica Camp at [email protected] or 770-354-5189
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Data Team Contacts July 2017
Caitlyn Carr’s Team
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Who to contact for information/challenges?
Shawn Blanks [email protected] 404-783-6092 is your contact • Master Data issues • Adding Data to the Coke Master Database • Matrix Data • Volume Data
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Caitlyn Carr @ [email protected]
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Route to Market Team July 2017
Ren Spreier’s Team
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Who to contact for RTM/CIS implementation?
Joy Fleetwood [email protected] 303-809-6027 is your contact: • RTM implementations
• E-Commerce /B2B/Dunkin/Distributors/National Retailers/ SOF • RTM Product Price List (PPL) • CIS implementations
• Active Project/Potential Customers/ SOF
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM Trade Letters and RTM Finance related questions?
Smitty Turner [email protected] 770-370-6583 is your contact: • New National Customer EA models for Trade Board • Subway related financial questions • RE/P&L questions Ronnetta Barrett-Young [email protected] 770-989-3119 is your contact: • Trade Letter submissions – all bottlers • General RTM reports primary/secondary
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM Product Order Management information/challenges?
Contacts by priority: 1. BTD Orders [email protected] responsible for all Bottler RTM orders 2. ARTM Orders [email protected] responsible for select Regional Bottler Customer orders
• Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/CCR 3. Alex Diaz [email protected] 404-330-3379 responsible for all Supply Chain/Order info
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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RTM - ALL SUPPLYING BOTTLERS CONTACT INFORMATION Last updated by CBS ARTM POM Team – 11-06-2017
When a Distributor experiences a typical Supply Chain issue such as a product cut or a late delivery, it is important that they follow the existing communication protocol. However, in cases where Supply or Transportation issues are ongoing and systemic, or responses are not being sent timely, a Distributor may feel that an escalation is necessary. Please read the descriptions of the issues outlined below, and follow the appropriate escalation process.
Typical Order fulfilment Issue: (Not ongoing, not systemic):
• Where is my truck/Delivery Status/Dock Appointments, etc
Please provide the following information: 1. Which Distributor is experiencing the issue?
Name, Outlet #, etc. 2. What is the issue?
Outline; On Time, Case Fill, Plant, Product? 3. What is the time frame?
Since June, YTD, etc.? 4. Any additional comments/context?
Has the distributor called? National Chain(s) Effected?
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Territory Supplying Bottlers Customer Service Email Customer Service Number
Escalation Point Name & Email
FL, Coca Cola Beverage Florida
1-800-554-8313 Option #2
Alexandra Diaz-ARTM : [email protected]
IL, WI, MN, MI Reyes Great Lakes
KS, MO, IL Heartland Coca Cola
CA, NV (Las Vegas) Reyes West OU
TX Coca Cola South West Beverage (ARCA)
NY, PA, CT, NJ Liberty Coca Cola PA, OH (Cleveland & Solon) Abarta Coca Cola [email protected] 1-216-378-7468
1-216-244-1880
IA, IL(Rock Island), MN (Fairmount) Atlantic Coca Cola [email protected] 1-800-242-6531 'Scott Ites' [email protected]
NE Chesterman Coca Cola [email protected] 1-844-644-2653 [email protected]
MS, KY (Bowling Green) Clark Coca Cola [email protected] 1-800-633-7686 ext 159
AR, TN, OH, NC, SC, PA (Chambersburg), KY,MD,IN,VA,GA(Tifton)
Consolidated Coca Cola [email protected] 1-800-260-2653 Craig Anderson [email protected]
Sims, Roni [email protected] For ecommerce
OK Great Plains Coca Cola [email protected] 1-800400-8777 [email protected]
MT, ND High Country Coca Cola [email protected] 1-900-658-3638 Ext 1502
Tyanna Knapp [email protected]
MO (Springfield) Ozark Cola Cola [email protected] 1-417-865-9900 ext 726
A. Anderson
[email protected] AZ, CO, UT, NV, ID, NM, OR, WA Swire Coca Cola [email protected] 1-855-600-2653 Marcie Jones [email protected]
GA, AL, LA, TN (Chattanooga, Nashville and Lebanon
United Coca Cola [email protected] 1-888-927-2653 Chandler Crane [email protected]
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Who to contact for Club-Product Order Management inquiries?
Kemeshia Moore [email protected] 678-832-8063 is your contact: For Business Support of Club Orders contact the following: • Coca-Cola Beverages Florida/United/Clark/CCNNE - Archer Vick at [email protected] • Southwest Beverages/Great Plains/Ozarks/Odom – Dante Torelli at [email protected] • Heartland/Great Lakes/Atlantic/Chesterman – Michael Forest at [email protected] • Swire/Abarta/Reyes/Liberty – Yusleivy Rodriguez at [email protected]
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for EDI-Product Order Management/Implementations?
Mary Hutton [email protected] 770-596-0697 is your contact: • Material Determination table issues for authorized products – Great
Lakes/Florida/Heartland/ARCA-SW/Abarta/Reyes West/Liberty
For Business Support of Electronic PO’s or ASN’s contact the following: • Great Lakes and Reyes West Bottler- Vanessa Warrick at [email protected] • Southwest Beverages and Liberty bottlers – Jeannie Obront at [email protected] • Abarta, Coca-Cola Beverages Florida and Heartland Coca-Cola Bottlers– JoAnn Garner at joagarner@coca-
cola.com
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for CCNA Exchange?
Exchange Mailbox [email protected] responsible for all RPB and NonRPB invoices Heather Sparks [email protected] 404-676-9206 or Taimoon Jones [email protected] is your contact:
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM bottler payments?
Natasha Chappell [email protected] is your contact: • Delivery Bottler Shelley Schultz [email protected] : • LARTM payments • School Bids
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ [email protected] or Ren Spreier @ [email protected]
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Technology Contacts July 2017
Rodolfo Quiroz’s Team
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Global Strategy and Standards: Open IT Operations: Enrique Suarez, Director IT Ops
[email protected] 404-515-0652
SWIPE Cashless Solutions: Ed Budd, Director Strategic Relationships
[email protected] 513-560-0920
Dan Ashcraft, Senior Operations Manager [email protected] 678-995-9119 General Contact: [email protected]
EDI eBusiness Services: National Customers: Winfield Meyer
[email protected] 404-805-1351
Regional Customers: Winfield Meyer [email protected] 404-805-1351
Finance and Supply Chain: Doug Jordan, EDI Manager [email protected] 404-676-9280
System of the Future: Winfield Meyer, SoF Lead
[email protected] 404-805-1351
Escalations: Rodolfo Quiroz, Vice President Information Technology
[email protected] 404 676 9437
Technology / IT Contacts
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Who to contact for Service Desk operations?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
Purposes: -To report a problem with existing day to day applications and services.
-System is down -Unable to log on -Error running a report, etc.
-To log a service request: -Hardware replacement -Employee onboardment
Escalations: 1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-9211 2. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for Security Inquiries?
General Q&A: CBS Security [email protected] Support:
-1-888-CBS-COKE (1-888-227-2653) – option zero on the menu -Email: [email protected]
Purposes: -To report a problem:
- Access granted but unable to log on - Access granted but unable to execute a specific action on the system
-To log a service request: - Special request for data - General one off requests
* Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests.
Escalations: 1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-9211 2. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for Enabling Tech Application Support?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
Purpose: -To report a problem with a supported application and platform:
- CCBSS QuickBase applications - CCBSS Salesforce.com applications - Other CCBSS applications.
-To log a service request: - Special request for data - General one off requests
Escalations: 1. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for EDI/eBusiness?
EDI leaders: Winfield Meyer [email protected] 404-805-1351 responsible for National & Regional Customers Sales Doug Jordan [email protected] 404-676-9280 responsible for all Finance and Supply Chain
Transactional Responsibility: Inbound: (850 - Orders): Win (820 - Payments): Doug
The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.): 1-888-CBS-COKE (1-888-227-2653) [email protected] For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ [email protected]
Outbound (810 – Invoices): Doug (894 – Returns): Win (856 – ASNs): Doug
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EDI Support Support
CBS E-Business Service Desk
• Service Desk services: • [email protected] • 888-826-1060
• Supports customer emails/calls • Incident reporting and management
Classified - Confidential
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Consolidated Invoicing Team (CIS) Contacts
July 2017 Shawn Hick’s Team
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Who to contact for CIS information/challenges?
CIS Leaders leaders: 1. Sharon Yaeger [email protected] 770-331-3565 responsible for National Customers/
Distributors/ A/R
Transactional Responsibility: Consolidated Invoicing Services:
• Consolidating invoices from bottlers to Customer for specific CIS customers • Accounts receivable dollars from customer • Accounts payable back to bottlers from customers
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ [email protected] 678-224-2436
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Finance Team Contacts July 2017
Michael Poarch’s Team
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FINANCE-Who to contact for information/challenges? Rhonda Williams [email protected] 404-676-9323 CCBSS/Procurement Principal Financial Analyst CCBSS - PNA Accounting/Budget/Forecast, Payroll Accounting, Vendor Setup/Maintenance Gabriela Faircloth [email protected] 404-291-2329 Procurement-CBS RTM Financial Services Manager - Concur T&E System, Can and HFCS Rebates, RTM Settlements, iTrade Volume Forecasts
Lisa Tyler-Maxie [email protected] 404-515-2645 CCBSS/Procurement/CBS Financial Analyst II - Accounts Payable/Receivable, General Ledger
Becky Beasley [email protected] 404-676-9311 CBS Financial Services Manager CBS - Accounting, Budget/Forecast, Capital, CCNA-CCR-Bottler Billings, Vendor Contact Cortney Herington [email protected] 404-615-6894 CCBSS/Procurement Sr. Finance Manager CCBSS – Procurement finance, Contracts, CONA, General Ledger
If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch [email protected] 813-363-7005.
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CCBSS Bottler Liaison Procurement Contacts
July 2017 April Bessonny’s Team
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CCBSS Bottler Liaison Procurement Contacts
July 2017
April Bessonny’s Team
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CCBSS Client Relations Team Contact List
Jason VanDyke Sr. Client Relations Manager United, Coca-Cola Beverages Florida Email: [email protected] Phone: 404-216-5487
Margaret Wilkerson Sr. Client Relations Manager Consolidated, Tullahoma, Gulf States, South Atlantic Canners Email: [email protected] Phone: 404-274-8299
Glenda Adams Sr. Client Relations Manager CCSWB, Heartland, Ozarks Email: [email protected] Phone: 404-852-5956
Christina Yuhas-New Client Relations Manager CCNNE, High Country, Viking, ½ Mainstream Email: [email protected] Phone: 404-387-4234
Jim Velky Sr. Client Relations Manager Reyes Coca-Cola, Great Lakes Coca-Cola, Swire, Odom Email: [email protected] Phone: 770-633-1356
Dawn Chatham Client Relations Manager, ABARTA, Atlantic, Chesterman, ½ Mainstream Email: [email protected] Phone: 678-756-4557
Alison Johnson Sr. Client Relations Manager CCNA, All Participants Email: [email protected] Phone: 404-291-7728
Gwen St. Cyr Sr. Client Relations Manager CCR Canada and Liberty Coca-Cola Email: [email protected] Phone: 678-237-3419
April Bessonny CCBSS Director External Relations & Client Services [email protected] M: 404-304-3170