culture & sharing john clapham

John ClaphamNokia Entertainment

People As Service – How not to build a lasting DevOps Environment

A word of introduction

The Four Pillars…

The four pillars are CAMS…

Culture Automation

Monitoring Sharing

That’s a miscalculation

There are 29

The four pillars are focus areas

Why?

Personality Types!

Introverted, Sensory, Thinking, Judging

Reserved, Observant, Tough Minded, Scheduling

Typically 11% of the US population

In software engineering?

24%

Sharing…

Effective Communications?

Sharing is about knowledge…

…and feedback

Sharing enables learning

Sharing builds resilience

Culture…

Culture = Beliefs, Behaviours, Attitudes, Values

Culture answers questions you can’t predict

Culture is durable

Culture is an attractor

“…We want innovators, and that means maintaining an environment where they’ll flourish…”

Culture has trajectory

Culture is cultivated

“…create value for the customer, the consumer and the company, while acting with integrity and in a responsible way.”

Putting it into practice…

Listen, Observe, Visualise

Leaders, Influencers, Role models

Structure & Purpose

“…any organization that designs a system will inevitably produce a design whose structure is a copy of the organization's communication structure”

“…design effort should be organized according to the need for communication.”

Community, Responsibility, Ownership

Interest, Inspire, Involve

Learn

RTFM!

ReadingTraining

FeedbackMentoring

Reflections…

People things, like culture and sharing are crucial to successful business

They are the catalyst for change

Ways to encourage these are simple & low cost

The key thing is to listen, learn and trust

Thanks!

@johnC_Bristol

References…All pictures, except Wallace and Gromit by:http://www.flickr.com/photos/uk_pictures/

CAMS – John Willishttp://www.opscode.com/blog/2010/07/16/what-devops-means-to-me/

The use of MBTI in software engineeringhttp://oro.open.ac.uk/24433/7/

How Do Committees Invent? – Melvin E Conwayhttp://www.melconway.com/research/committees.html

The Lego Group Wayhttp://aboutus.lego.com/en/lego-group/corporate-policies/

DevOps at Nokia Entertainmenthttp://www.infoq.com/articles/monthly-devops-01-nokia