cultural intelligence: the recipe for great client relations

The Recipe for Great Client Relations

The ability to adapt to cultural situations and not just how to make someone from a different culture feel comfortable around you

A necessary skill set needed to effectively compete in a global environment

Made up of four different capabilities

According to David Livermore, Ph.D. author of Leading with Cultural Intelligence: The New Secret to Success “Cultural intelligence (CQ) is the capability to function effectively across national, ethnic, and organizational cultures.

It is:

• A four-dimensional model

• A four-step cycle

• Different from emotional intelligence

• A repertoire of skills

• An inside-out approach

Avoid miscommunication by understanding differences in culture and communication styles

Understanding communication styles save time from putting out fires later on.

Intellectual Property

International Law

Commercial Law

Humanitarian Law

Criminal Law

Family Law

A set of rules and practices to follow

Having a best friend from a different culture

The ability to speak a foreign language

Believing all men and women are created equal

Interacting with an apologetic attitude with other cultures

Just confined to personal interactions, but also involvements business and professional interactions

Drive

Knowledge Strategy

Action

The Four Cycle of Cultural Intelligence

Drive

Knowledge

Strategy

Action

Motivation & Confidence

Drive

Similarities & Differences

Knowledge

Awareness & Planning

Strategy

Flexibility & Adaptability

Action

Determining where you’re CQ level is

Authentic vs. Unauthentic approaches

Creating a personal CQ model

Identify your weakest dimension

Read books (visit www.davidlivermore.com for suggestions)

Memoirs

Biographies

Go to the musuem

Learn a new language

Attend cultural celebrations

Travel

Take a class

Paralegal Rainmakers Website: www.prainmakers.com

Email: info@prainmakers.com

Phone: 888-734-5554

Suggested Reading: Leading with Cultural Intelligence: The New Secret

to Success by: David Livermore, Ph.D.

The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy