cultural competency in training and workforce development:

Cultural elements to consider when developing culturally competent trainings & resources

The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. 

                                                                                  -DHHS/OMH

Competence implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. 

                                                                                  -DHHS/OMH

 A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.

                                                   -DHHS/OMH                            

Acknowledging the similarities & differences amongst us, accepting them, and showing empathy in our interactions.

-Me

"Affects how the giver gives, and how the receiver receives!"

Health, healing, and wellness belief systems

How illness, disease, and their causes are perceived by the patient/consumer

The behaviors of patients/consumers who are seeking health care and their attitudes toward health care providers

The delivery of services by the provider who looks at the world through his or her own limited set of values, which can compromise access for patients from other cultures

                                                                        -DHHS/OMH

How health care information is received

How rights and protections are exercised

What is considered to be a health problem

How symptoms and concerns about the problem are expressed

Who should provide treatment for the problem

What type of treatment should be given.                                                                                                                                                                                -DHHS/OMH

-Plan-Develop-Implement-

Define your target audience

Become more aware of the culture of your target audience

Be aware of the dynamics that may occur when members of different cultures interact

Assess your personal cultural values and perceptions of the world

How will this training/resource be received?

Is this training/resource actually considered to be of importance?

How are concerns about this topic expressed?

Who should provide the training/resource?

What type of training/resource should be given?

...?

Remember adult learning principles

Utilize feedback from focus groups, conversations with shareholders etc.

Use of consultants/contractors Translations etc.

Take into account cost-benefit limitationsBilingual trainer/products, TOTs, etc.

Remember adult learning principles

Utilize feedback from focus groups, conversations with shareholders etc.

Assess the personal cultural values and perceptions of the trainer

Use of consultants/contractors Bilingual etc.

A guide for addressing the treatment needs of Hispanics/Latinos with alcohol, tobacco, and other drug problems

Training of Trainers Trainer manual, CD and in-service

training Caribbean Basin & Hispanic ATTC

Ryan R. Springer, MPH The Danya Institute/Central East ATTC Office: 240-645-1585 rspringer@danyainstitute.org www.nattc.org