crowd catcher: take control of the crowd (part 2 of 3) | qualitest group

From Acceptance to DelightCrowd Testing Apps

Sanji Alwis | Vice President Business Development, Applause11th Nov 2015

THE WORLD HAS CHANGED

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U S E R S D I C TAT E S U C C E S S , A N D S W I TC H I N G C O S T S A R E AT O R N E A R Z E R O

APPS HAVE TO DO MORE THAN WORK

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T H E Y H AV E TO D E L I G H T U S E R S … E V E R Y T I M E

PERCEPTION IS REALITY

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APPS ARE FRONT DOOR TO BRAND

| Users less tolerant of imperfect quality

| Social & app stores give every user a megaphone

| Switching costs vanishing to zero

| Cost of poor app quality has spiked

| Brands must delight in order to differentiate | Every new app

| Every new version

| 360⁰ app quality

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OFFENSE AND DEFENSE

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IN-THE-WILD TESTING SERVICES| Crowd testing beyond the QA lab (nearshore

or offshore)

| Coverage where your users work, live & play

| Across devices, OSes, browsers & carriers

| Complementary to in-the-lab and outsourced testing

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PROFESSIONAL TESTER CROWD| Professional

testers who are real world users

| Profile for geo, devices, OS

| Data capture per issue / per cycle drives quality, velocity, and ability to scale

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PROFESSIONAL TESTER CROWD| Visibility into

history of the professional crowd

| Down to the defect level

| Experience within vertical and with use cases

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CROWD VALIDATION TO ACHIEVE GOALS

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Device

OS

Browser

Connectivity

Location

Use Case Fragmentation

Multiscreen while travel

Paired Device Testing (phone,

car, watch)

Beacons & Geo-fencing

Targeted Testers (tester is also

client’s end user)

Mobile Payments

Frag

men

tatio

n of

all

type

s

Post-Sales Support

Delivery

Purchase

Consideration

Awareness

Business Goals

Con

vers

ion

Funn

el

Returns/Alerts

Pickup/Delivery

Checkout

Selection/Ordering

Registration

Components

Func

tiona

lity

FROM ACCEPTANCE TO DELIGHT| Adoption of Crowd testing

improves business functionality| Test beyond requirements and

acceptance

| Real World testing combining the rigor and expertise of professional testers with the outside-in perspective of Beta

| Across multiple verticals including• Banking • Insurance• Retail• Nonprofit & Government

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CASE STUDY FORTUNE 500 GLOBAL RETAILER

Challenge

| Global fashion retailer needed to test mobile app for two of their main brands in several

countries

| UK, Spain, Germany, France and US

| Tests needed to take place in each country to ensure local payment methods worked

| Integrate test results into the client’s SDLC

| Europe time zone coverage for Test Lead

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CASE STUDY FORTUNE 500 GLOBAL RETAILERCrowd Testing Solution| Functional and Usability Testing

| 62 Test Cycles

| Device coverage on a broad range of device types & OS’, including Android & iOS

| 249 Unique Device/OS/Browser combinations

| Global Team of Testers

| 1 Project Manager in California

| 1 Test Lead in the UK

| 413 Testers around the world

| Integration between Applause’s SDK and client’s JIRA for defect tracking

| Minimal disruption in the Client’s Development team; no additional overhead required from Client’s team

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CASE STUDY FORTUNE 500 GLOBAL RETAILERResults

| In-country end user coverage using different payment methods for mobile

| A broad range of different mobile devices and OS’ (80% iOS & 20% Android)

| Usability feedback from testers in country through test cycle reviews

| Test Lead in the EU time zone key to escalating concerns to Fashion retailer in PDT time zone

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