creating the it architecture for the connected age (166378474)
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7/29/2019 Creating the IT Architecture for the Connected Age (166378474)
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Higher Ed in a Connected AgeTracy Futhey, Duke University
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Pressures on Today’s Universities
International
Student Body
International
Brand
Global
Collaboration
Consumer
Technologies
Reduce
Costs
Anytime,
Anywhere
Access
Serve the Underserved
Mobile
Internet
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Evolution of Today’s Universities
MOOCsMASSIVE OPEN ONLINE COURSES
STUDENTS RANGE FROM
9 83TOYEARSOLD
Nearly two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES,
Including Romania Australia, Singapore, the United Kingdom, Spain, and India
Figures were compiled from more than 77,000 responses to a pre-course
Survey by Duke on student demographics for its MOOCs
According to more than
77,000 survey responses,
About two-thirds are
Between 18 and 34 years
old and more than 4,500
people- or 6 percent-are
either younger than
18 or older than 65.
THE CLASSES WITH THE
HIGHEST ENROLLMENTS WERE:
Walter Sinnott- Armstrong’s “Think
Again: How to Reason and Argue”
Dan Ariely’s “A Beginner’s Guide
to Irrational Behavior”
Denise Comer’s “English
Composition I: Achieving Expertise”
(187,0000)
(142,000)
(70,000)
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POLL: What Best Describes Your
Campus Online/MOOC Approach?
1. Just getting started; nothing specific yet
2. Exploring online (or flipped or hybrid) classes
3. Delivering online (or flipped or hybrid) classes
4. Exploring the world of MOOCs
5. Delivering MOOCs today
6. Exploring and/or delivering both online & MOOCs
7. Waiting for things to shake out before pursuing
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Evolution of Today’s Universities
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POLL: How Extensive Is Your Campus
International Approach? (Select 1 or >)
+ Mature study-abroad programs and/or sites
+ International service programs for students
(beyond study abroad)
+ International faculty research collaborations
+ Global health collaborations or clinics
+ International campus(es) – non-degree granting
+ International campus(es) – degree granting
+ Emphasis to recruit international campuses
+ No international approach at this time
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Considerations for the CIO
• IT Infrastructure – How do we build an environment to support all
three dimensions?
• IT Services
– How do we design services that span rather than silo these new facets of the university?
• Non Traditional (Emerging) IT Issues
– How do we remain relevant to not-strictly-ITelements of the residential campus experience?
– How do we use online and global experiencesto inform changes to the campus environment?
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2. Location
3. Location3. Location
IT Infrastructure
• Connectivity and Monitoring – Wireless, LAN, WAN, global end2end services and performance
• Beyond campus at the epicenter – Cloud authn/z, middleware,
NOC/SOC/Ticketing , MaintenanceScheduling
• Provision services based on…. – Who/What/Where:
Grouper/”Toolkits”/Activity Streams…our new superglue
• Ensure repeatable approaches to extendinfrastructure and deploy services
– VMs/VDI, web conferencing
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IT Services
• Range of option over time by user – Lecture capture, self recording, DIY
studio, professional recording/editing
• Community + collaboration in all – Sync & async video & collaboration tools
– Presence – who can help now, wherever
• Video repository & asset mngt – “mix and match” materials across courses
• Ensure repeatable approaches to extendinfrastructure and deploy services
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“But the art of learning has alreadychanged completely, because for almost a decade students have hadinstant access to unlimited
information from anywhere or anyonein the world. This has altered allassumptions about academichierarchy, charismatic authority,
pedagogical processes and thestructure of the learning community.”
Michael Crow, President, Arizona State Universityin Nature Magazine, July 2013
Non-Traditional (Emerging) IT Issues
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Non-Traditional (Emerging) IT Issues• IT increasingly enables new campus experiences
– Campus: Wherever I am: classroom, quad, library, café – Community: No longer only joining a physical place
– Learning analytics & big data: Effect of huge sample sizes
– Systems interaction: “app culture” disaggregated ERP
• New IT applications and technologies will impactthe future on-campus experience
– Physical architecture: Technology enables alternatives tolarge lectures… but what do we do with those facilities?
– Organizing paradigm: 8 semester, 4-5 courses per semester, 12-14 weeks per course/semester… allbecome increasingly arbitrary to actual teaching/learning
– Organizational structures: Online as integrated, not apart
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Virtuous Cycle in Today’s University
Common ITInfrastructure
and Services
Different
Uses Inform
Changes toTraditional
Approaches
Different
Uses Inform
Changes toTraditional
Approaches
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