creating peak experiences in your community
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Creating Peak Experiences in Your Community
Chip ConleyFounder & CEO - Joie de Vivre
The Phoenix Inn (previously Caravan Lodge)
You Can Make A Difference Program
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Golden Gate National Parks Conservancy
826 Valencia Writing Center
National Japanese-AmericanHistorical Society
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You Can Make A Difference Program
Berkeley Food & Housing Project
Rebuilding Together Oakland
H.E.A.R. Hearing Education & Awareness
for Rockers
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We grew into one of the three most prominent boutique hoteliers in the U.S. with 20 properties by the year 2000.
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Creating a Unique Corporate Culture
Building an Enthusiastic Staff
Developing Strong Customer
Loyalty
Maintaining a Profitable &
Sustainable Business
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Joie de Vivre Heart : Karmic Capitalism
“Service Profit Chain”
The most neglected fact in business?
We are all human.
MASLOW’S HIERARCHY OF NEEDS PYRAMID
PHYSIOLOGICAL
SAFETY
SOCIAL / BELONGING
SELF
ACTUALIZATION
ESTEEM
Joie de Vivre = Self Actualization
Where “peak experiences” occur
TRANSFORMATION PYRAMID
SURVIVE
(Physiological & Safety)
SUCCEED
(Social /Belonging & Esteem)
TRANSFORM
(Self-Actualization)
INVESTOR TRUTHEMPLOYEE TRUTH
Money
Recognition
Meaning
Transaction
Alignment
Relationship
Alignment
Meets
Expectations
Meets
Desires
Meets
Unrecognized
Needs
CREATES:
Evangelism
Commitment
Satisfaction
CREATES:
Inspiration
Loyalty
BaseMotivation
CREATES:
Pride of Ownership
Confidence
Trust
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Creating a UniqueCorporate Culture
Building an Enthusiastic Staff
Developing Strong Customer Loyalty
Maintaining a Profitable & Sustainable
Business4
Peak Experiences Create Peak Performance
CUSTOMER TRUTH
RelationshipTruths
Pyramid
Legacy
“Creating Peak Experiences Creates Peak Performance”
SURVIVE
(Physiological & Safety)
SUCCEED
(Social /Belonging & Esteem)
TRANSFORM
(Self-Actualization)
How can the Transformation Pyramid impact our communities?
www.peakorganizations.com
Join the
PEAK
Community
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