construction quality management : principles and practice · title: construction quality management...
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Construction QualityManagementPrinciples and practice
Paul Watson and Tim Howarth
\ Spon Pressv y an imprint of Taylor & Francis
LONDON AND NEW YORK
Contents
List of figures vi
List of tables and boxes viii
Author biographies x
Preface xi
Abbreviations xii
Introduction xiii
1 An overview of key theorists and quality philosophy 1
2 Measuring project and corporate performance 45
3 ISO 9001:2008 71
4 The European Foundation for Quality Management Excellence
Model (EFQM EM) 120
5 Quality and environmental management systems 183
6 Developing a learning organisational culture 211
7 Quality management systems for health and safetyin construction 257
Answers to set questions and case studies 296
Index 312
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