Construction QualityManagementPrinciples and practice

Paul Watson and Tim Howarth

\ Spon Pressv y an imprint of Taylor & Francis

LONDON AND NEW YORK

Contents

List of figures vi

List of tables and boxes viii

Author biographies x

Preface xi

Abbreviations xii

Introduction xiii

1 An overview of key theorists and quality philosophy 1

2 Measuring project and corporate performance 45

3 ISO 9001:2008 71

4 The European Foundation for Quality Management Excellence

Model (EFQM EM) 120

5 Quality and environmental management systems 183

6 Developing a learning organisational culture 211

7 Quality management systems for health and safetyin construction 257

Answers to set questions and case studies 296

Index 312